# Glaucoma failsafe officer/ Team Leader > NHS job listing from Job Clerk for University Hospital Southampton NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/glaucoma-failsafe-officer-team-leader/3501c539-a014-4a5a-ad76-231a22f52fc4 - **Markdown:** https://www.jobclerk.com/job/glaucoma-failsafe-officer-team-leader/3501c539-a014-4a5a-ad76-231a22f52fc4.md ## Summary - **Status:** Live - **Employer:** University Hospital Southampton NHS Foundation Trust - **Location:** Southampton General Hospital - **Workplace type:** onsite - **Profession:** Combined administrative role - **Grade:** Band 4 - **Salary:** Negotiable - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week (This post is being offered on a full-time basis) - **Closing date:** 2026-11-27T23:59:00.000Z - **Posted:** 2026-11-13T16:48:37.492Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8437393 - **Application URL:** https://apps.trac.jobs/job-advert/8437393?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhs.nhs.uk ## Job Content ### Job overview University Hospital Southampton is delighted to offer a fantastic opportunity to work with us Job Title: Glaucoma failsafe officer Contract Type: Permanent Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship. Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. ### Main duties of the job This is an exciting opportunity to join our team, the post holder will work as part of the Glaucoma service within Ophthalmology department and will provide expertise in the proactive management of the patient pathways from referral to discharge, ensuring the entire pathway is managed smoothly and monitored against the requirements outlined with the national guidance. The successful candidate will line manage and lead a team dedicated to the booking and management of Glaucoma patient pathways. The service is a larger service across two sites. The position will be based at UHS. This position is essential to the running of the service, the candidate will need experience of working in healthcare and experience of managing busy teams. The candidate will have a robust management structure to support them in this new role. ### Detailed job description and main responsibilities General Duties - Proactively manage the pathway to avoid breaches and take steps to resolve any issues - To use the 18 week referral to treatment (RTT) to manage all outpatient and elective patient pathways - To be responsible for identifying and escalating any issues which compromises delivery of the 18 week RTT pathway. - Cascade and/or escalate details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services. Managing any capacity databases. - Lead on the validation of RTT patients as needed. - Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust - Manage and monitor outpatient scheduling making the best use of capacity. Liaise with colleagues to share patient pathway and diagnostic information - Provide guidance and act as a subject matter expert on the application of standard operating procedures and Trust access policies. - To process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies. - Ensure copies of letters, discharge summaries etc reach the appropriate people within the agreed timeframe, by expediting communications by all other appropriate means. - To act as the failsafe lead for the patients booked and managed by the Glaucoma team - Manage the Patient of concern list received each week from the 18 weeks team liaising with Glaucoma consultants and the 18 weeks team. - Manage allocation of appointments for Urgent new/follow ups and Post op requests. Communication and Customer Service - Demonstrate high levels of customer care - To be responsible for timely written and verbal communication with patients, clinicians, nursing staff and management - Ensure that all information distributed to patients is accurate and up to date - Deal with complex queries - To courteously and efficiently receive all telephone enquiries from patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner. Systems & Equipment - Be proficient in the use of all electronic systems in relation to patient data and undertake training as required if new technology / electronic systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes are maximised. Management / Supervisory Function - To provide day to day management of a Speciality Administration Team. - Be responsible for the preparation of duty rosters ensuring appropriate cross-cover arrangements are in place where necessary to maintain a comprehensive and responsive administration service. - Ensure workload is allocated fairly across all teams and staff work flexibly to accommodate the needs of the patient and the clinical team they are supporting. - Manage the recruitment process for appointment of new Patient Administration Team members. - Monitor the performance of the team in relation to achieving national waiting list targets and high quality, patient focussed services. - Be involved with employee relations issues relating to your particular team e.g. disciplinary, grievance procedures and performance management issues. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Trust Values **Essential** - Patients First - Always Improving - Working Together ### Qualifications **Essential** - NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements - Educated to GCSE (or equivalent) standard, with a pass in English and Maths ### Knowledge and Experience **Essential** - Experience of administration in a customer- focused environment - Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation - Ability to compose correspondence from fragmented instructions - Experience in delivering training sessions **Desirable** - Previous experience of working in an acute hospital setting - Competent in the use of ESR and Healthroster - Experience of administration in a customer- focused environment Supervisory or office management experience ## Documents - [188-ac101126 jd ps (docx, 139.9kb)](https://www.healthjobsuk.com/documents?vdoc=10772795) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.