# General Practice Admin Support Officer

> NHS job listing from Job Clerk for The Dudley Group NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/general-practice-admin-support-officer/ebba0f29-8dcb-4d69-8f29-c183a72c8367
- **Markdown:** https://www.jobclerk.com/job/general-practice-admin-support-officer/ebba0f29-8dcb-4d69-8f29-c183a72c8367.md

## Summary

- **Status:** Live
- **Employer:** The Dudley Group NHS Foundation Trust
- **Town:** Dudley
- **Region:** Midlands
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 Pro Rata Per Annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
- **Closing date:** 2026-07-28T23:59:00.000Z
- **Posted:** 2026-07-14T10:51:17.139Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Dudley/The_Dudley_Group_NHS_Foundation_Trust/General_Practice_Admin_Support_Officer/General_Practice_Admin_Support_Officer-v8076703
- **Application URL:** https://apps.trac.jobs/job-advert/8076703?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.dudleygroup.nhs.uk

## Job Content

### Job overview

This is a great opportunity to take on a diverse and dynamic role within the NHS as a General Practice Admin support Officer you will help support all levels of the administration team and reception team, when required to do so.

### Main duties of the job

The successful candidate will play a key role in keeping the surgery running smoothly and support both staff and patients by handling day-to-day administrative tasks, managing records and ensuring efficient communication within the practice.

You will be working with an experienced and friendly team and will be offered full support and training, where needed.

Please note that you will be expected to work across two sites when required.

### Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

## Person Specification

### Knowledge

**Desirable**

- Proficient in the use of IT e.g. MS Office Outlook, Excel working with spread sheets and databases
- Understanding of data protection and confidentiality principles

### Experience

**Essential**

- Confident in taking and making phone calls
- Ability to prioritise a variety of tasks

**Desirable**

- Experience of Emis System
- Experience of working in a GP practice
- Knowledge of the IGPR System.

### Qualifications

**Essential**

- Achieved good general level of education GCSE in Maths and English (A*-C) or equivalent

### Communication Skill

**Essential**

- Able to communicate clearly and professionally in both written and verbal format.
- Ability to deal confidently with phone, email and face –to-face enquiries.
- Good interpersonal skills and ability to build positive working relationships
- Ability to handle sensitive or confidential information appropriately.

## Documents

- [our vision (png, 101.8kb)](https://www.healthjobsuk.com/documents?edoc=1862)
- [useful links (pdf, 193.5kb)](https://www.healthjobsuk.com/documents?edoc=1861)
- [culture statement (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=1991)
- [job description (pdf, 360.6kb)](https://www.healthjobsuk.com/documents?vdoc=10368528)
- [dudley people plan (pdf, 6.7mb)](https://www.healthjobsuk.com/documents?edoc=2026)
- [employee benefits (pdf, 440.3kb)](https://www.healthjobsuk.com/documents?edoc=1858)
- [our leadership way (pdf, 173.3kb)](https://www.healthjobsuk.com/documents?edoc=2413)
- [gdpr privacy notice (pdf, 248.6kb)](https://www.healthjobsuk.com/documents?edoc=1859)
- [person specification (pdf, 432.6kb)](https://www.healthjobsuk.com/documents?vdoc=10453630)
- [what is a disability? (pdf, 130.5kb)](https://www.healthjobsuk.com/documents?edoc=2274)
- [rn, rm and ahp career development opportunities (pdf, 396.1kb)](https://www.healthjobsuk.com/documents?edoc=2297)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.