# General Office Support Officer > NHS job listing from Job Clerk for University Hospitals Coventry and Warwickshire NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/general-office-support-officer/611b6d81-a278-4ae8-9d4d-3b0e41576536 - **Markdown:** https://www.jobclerk.com/job/general-office-support-officer/611b6d81-a278-4ae8-9d4d-3b0e41576536.md ## Summary - **Status:** Live - **Employer:** University Hospitals Coventry and Warwickshire NHS Trust - **Town:** Coventry - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-19T23:59:00.000Z - **Posted:** 2026-07-03T11:22:15.269Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Warwickshire/Coventry/University_Hospitals_Coventry_Warwickshire_NHS_Trust/Corporate/Corporate-v8126911 - **Application URL:** https://apps.trac.jobs/job-advert/8126911?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhcw.nhs.uk ## Job Content ### Job overview You will provide comprehensive support for the General Office. You will work alongside the other two members of the General Office team on a monthly rotation, alternating your time between the General Office and Financial Accounts teams. As General Office Clerk you will be required to provide a polite, courteous, and efficient service, most especially when dealing with patients and relatives, and to provide all necessary assistance and advice with regard to claims for financial reimbursement. Please be advised sponsorship is not eligible for this post. Please be advised the interviews for this post will take place week commencing 27/07/2026, subject to availability. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. ### Main duties of the job - Collecting, receipting, banking, and reconciling all exchequer income received into the Hospital in accordance with Standing Financial Instructions and procedures to ensure that all monies received are properly recorded and accurately accounted for in the financial ledgers. - Receiving, returning, or disposing of, and maintaining accurate records of money and valuables handed in by patients or on behalf of incapable or deceased patients, in accordance with Standing Financial Instructions and procedures to ensure the security and safekeeping of the property. - Making petty cash payments to patients and staff as necessary and maintaining accurate records in accordance with Standing Financial Instructions and procedures to ensure all payments are properly recorded and accurately accounted for in the financial ledgers. - Managing Lost properties and if possible returning them to the rightful owners in accordance with the Standing Financial Instructions. ### Detailed job description and main responsibilities - To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Departmental/Administration Manager; manipulation and distribution of appropriate correspondence. - To assist with the implementation and maintenance of an efficient office management system/procedures to enable the Department to optimise their service provision. This will require: effective time management; arranging meetings/events; preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required. - To support Team members, this will require: Undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues. For further details of the role please see the attached job description. ## Job Details You will provide comprehensive support for the General Office. You will work alongside the other two members of the General Office team on a monthly rotation, alternating your time between the General Office and Financial Accounts teams. As General Office Clerk you will be required to provide a polite, courteous, and efficient service, most especially when dealing with patients and relatives, and to provide all necessary assistance and advice with regard to claims for financial reimbursement. Please be advised sponsorship is not eligible for this post. Please be advised the interviews for this post will take place week commencing 27/07/2026, subject to availability. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. ## Job Description Collecting, receipting, banking, and reconciling all exchequer income received into the Hospital in accordance with Standing Financial Instructions and procedures to ensure that all monies received are properly recorded and accurately accounted for in the financial ledgers. Receiving, returning, or disposing of, and maintaining accurate records of money and valuables handed in by patients or on behalf of incapable or deceased patients, in accordance with Standing Financial Instructions and procedures to ensure the security and safekeeping of the property. Making petty cash payments to patients and staff as necessary and maintaining accurate records in accordance with Standing Financial Instructions and procedures to ensure all payments are properly recorded and accurately accounted for in the financial ledgers. Managing Lost properties and if possible returning them to the rightful owners in accordance with the Standing Financial Instructions. ## Responsibilities To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Departmental/Administration Manager; manipulation and distribution of appropriate correspondence. To assist with the implementation and maintenance of an efficient office management system/procedures to enable the Department to optimise their service provision. This will require: effective time management; arranging meetings/events; preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required. To support Team members, this will require: Undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues. For further details of the role please see the attached job description. ## Person Specification ### Skills **Essential** - - Good organisational skills. Sound decision making skills. - Able to present information to others. - Excellent level of verbal and written communication. - Able to use judgement and initiative to provide information and support. - Able to apply tact and sensitivity to establish trust and confidence. - Empathetic approach to dealing with and resolving enquiries. - Able to analyse problems and initiate appropriate solutions effectively - Able to manage difficult and distressing situations effectively. - Able to compose correspondence and reports. ### Knowledge **Essential** - - Thorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel. - Good understanding of general office working procedures. **Desirable** - - Awareness of current issues within the NHS. ### Experience **Essential** - - Experience of working in a busy administrative environment. - Experience in a customer facing role. - Decision making and resolving work related issues. **Desirable** - - Previous cashiering/General Office experience ### Qualifications **Essential** - - ECDL or equivalent. - Commitment to start / continue towards professional accountancy qualification. - 5 GCSE’s or equivalent at grade C or above, 2 of which must be for Maths & English. ### Commitment to Trust Values and Behaviours **Essential** - - Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) - Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience ## Documents - [candidate information (pdf, 736.7kb)](https://www.healthjobsuk.com/documents?vdoc=10423749) - [welcoming candidates with disability (pdf, 376.1kb)](https://www.healthjobsuk.com/documents?vdoc=10423748) - [job description and personal specification (pdf, 680.3kb)](https://www.healthjobsuk.com/documents?vdoc=10427371) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.