# General Manager - Community Services > NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/general-manager-community-services/8a0d8aac-dda8-440d-9453-7ff1ce153eec - **Markdown:** https://www.jobclerk.com/job/general-manager-community-services/8a0d8aac-dda8-440d-9453-7ff1ce153eec.md ## Summary - **Status:** Archived / closed - **Employer:** Betsi Cadwaladr University Health Board - **Town:** Bangor - **Region:** North Wales - **Country:** Wales - **Profession:** Manager and corporate - **Grade:** Band 8 - **Salary:** £63,150 - £73,379 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2025-06-26T23:59:00.000Z - **Posted:** 2025-06-12T12:20:38.440Z - **Source information URL:** https://www.healthjobsuk.com/job/To_be_confirmed_North_Wales/Betsi_Cadwaladr_University_Health_Board/Intermediate_Care_Specialist_Medicine/Intermediate_Care_Specialist_Medicine-v7275649 - **Application URL:** https://apps.trac.jobs/job-advert/7275649?ShowJobAdvert=&feedid=9002 - **Employer website:** https://bcuhb.nhs.wales ## Job Content ### Job overview The General Manager will operate with significant autonomy and is expected to support the Directorate’s diverse Service Boards and area programme teams by providing credible and professional direction and leadership on the strategic planning and development of services. They will enable the sharing of knowledge, ideas and skills and undertake service modernisation work as appropriate to achieve Directorate objectives. They will support joint working and planning with partner agencies to deliver effective integrated care. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ### Main duties of the job - Lead the Service’s operational and capital planning processes detailing priorities for service development, redesign and modernisation, in line with national and local policies. - Develop effective quality and safety management systems across the Service, and lead on the co-ordination of governance issues within the Directorate and the wider Health Board on behalf of Clinical Directors. - Develop effective performance management systems across the Directorate, and lead on the co-ordination of performance issues within the Directorate and the wider Health Board. - Lead and implement major service developments within the Directorate to meet national targets. - Undertake consultant and medical job planning and establish agreements on outcome measures; manage appropriate medical staffing issues on behalf of the Clinical Director - Act as Project Director for major capital schemes and co-ordinate the capital bidding process within the Directorate. - Lead on estates and accommodation issues, administration and information systems. - Manage other staff /departments as delegated by the Associate Director - Be the nominated deputy for the Associate Director ### Detailed job description and main responsibilities The Central IHC, is seeking to appoint an enthusiastic and forward-thinking General Manager to manage intermediate care and specialist medicine services in Conwy and Denbighshire. Reporting to the Associate Director for Intermediate Care and Specialist Medicine, the successful candidate will work with a range of partners including Community Services, Primary Care, Acute services and the third sector to deliver and  work alongside the IHC Management Team and partners in the East (Wrexham and Flintshire), to drive the implementation of the Accelerated Cluster Development (ACD) programme forward.  The successful candidate will work with a range of partners including Primary Care, Community Health, Social Care, and the third sector to deliver effective health care. This is a wide-ranging role which includes the management of inpatient beds, Minor Injury Units (MIUs), medical specialities including tertiary services and is an excellent opportunity for an individual who has experience in managing both strategic improvements and operational delivery, working across multiple organisations and with many professional groups. Some of the key attributes desired include: - The ability to influence colleagues, harness their expertise and turn that into significant benefit for patients and staff. - Compassionate leadership to underpin challenging conversations and change, where appropriate, an approach important in supporting and developing leaders across this area - The ability to ensure structure is in place to support workloads and projects whilst demonstrating visible progress whilst actively seeking support where needed will require commitment, focus and empathy. The successful candidate will need to have good people skills, be a strong leader, manage strategic change, have a can-do attitude and a strong will to work as part of a successful team.  By nature of this post, excellent written and communication skills, as well as the ability to prioritise work and meet deadlines is essential.  Candidates will also be required to undertake Bronze on call duties, following suitable training. If you are looking for a role, which will require hard work, commitment and passion, but where there are significant rewards in achievement of goals, then please contact me (details below). For more information, please contact Elaine Hodgson – Associate Director Intermediate Care and Specialist Medicine on \[email protected\] There are two Community Services Manager posts with assigned  responsibilities and a portfolio which gives them lead responsibility for supporting specified services across the Directorate in line with the service management structure. ## Job Details The General Manager will operate with significant autonomy and is expected to support the Directorate’s diverse Service Boards and area programme teams by providing credible and professional direction and leadership on the strategic planning and development of services. They will enable the sharing of knowledge, ideas and skills and undertake service modernisation work as appropriate to achieve Directorate objectives. They will support joint working and planning with partner agencies to deliver effective integrated care. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ## Job Description - Lead the Service’s operational and capital planning processes detailing priorities for service development, redesign and modernisation, in line with national and local policies. - Develop effective quality and safety management systems across the Service, and lead on the co-ordination of governance issues within the Directorate and the wider Health Board on behalf of Clinical Directors. - Develop effective performance management systems across the Directorate, and lead on the co-ordination of performance issues within the Directorate and the wider Health Board. - Lead and implement major service developments within the Directorate to meet national targets. - Undertake consultant and medical job planning and establish agreements on outcome measures; manage appropriate medical staffing issues on behalf of the Clinical Director - Act as Project Director for major capital schemes and co-ordinate the capital bidding process within the Directorate. - Lead on estates and accommodation issues, administration and information systems. - Manage other staff /departments as delegated by the Associate Director - Be the nominated deputy for the Associate Director ## Responsibilities The Central IHC, is seeking to appoint an enthusiastic and forward-thinking General Manager to manage intermediate care and specialist medicine services in Conwy and Denbighshire. Reporting to the Associate Director for Intermediate Care and Specialist Medicine, the successful candidate will work with a range of partners including Community Services, Primary Care, Acute services and the third sector to deliver and  work alongside the IHC Management Team and partners in the East (Wrexham and Flintshire), to drive the implementation of the Accelerated Cluster Development (ACD) programme forward.  The successful candidate will work with a range of partners including Primary Care, Community Health, Social Care, and the third sector to deliver effective health care. This is a wide-ranging role which includes the management of inpatient beds, Minor Injury Units (MIUs), medical specialities including tertiary services and is an excellent opportunity for an individual who has experience in managing both strategic improvements and operational delivery, working across multiple organisations and with many professional groups. Some of the key attributes desired include: ·        The ability to influence colleagues, harness their expertise and turn that into significant benefit for patients and staff. ·         Compassionate leadership to underpin challenging conversations and change, where appropriate, an approach important in supporting and developing leaders across this area ·         The ability to ensure structure is in place to support workloads and projects whilst demonstrating visible progress whilst actively seeking support where needed will require commitment, focus and empathy. The successful candidate will need to have good people skills, be a strong leader, manage strategic change, have a can-do attitude and a strong will to work as part of a successful team.  By nature of this post, excellent written and communication skills, as well as the ability to prioritise work and meet deadlines is essential.  Candidates will also be required to undertake Bronze on call duties, following suitable training. If you are looking for a role, which will require hard work, commitment and passion, but where there are significant rewards in achievement of goals, then please contact me (details below). For more information, please contact Elaine Hodgson – Associate Director Intermediate Care and Specialist Medicine on \[email protected\] There are two Community Services Manager posts with assigned  responsibilities and a portfolio which gives them lead responsibility for supporting specified services across the Directorate in line with the service management structure. ## Person Specification ### Skills **Essential** - Ability to work autonomously with no close supervision - Ability to deliver performance requirements within set deadlines. - Ability to manage a wide variety of unrelated projects and issues on a daily basis - Ability to problem solve and make decisions. - Ability to influence and negotiate - Excellent communication and interpersonal skills, both verbal and written - Ability to initiate/respond positively to change. Able to analyse, interpret and communicate complex information in a way others can understand. - Project management and facilitation skills. - Ability to manage several complex projects and see them through to their conclusion. - Ability to communicate effectively with all levels of the organisation and at senior level with external organisations - Ability to develop and support teams at a senior level - IT literate using multiple software packages – email, word processing, spreadsheets, database, PowerPoint, and clinical information systems **Desirable** - Teaching/mentoring skills ### Knowledge **Essential** - Thorough knowledge of the NHS and the issues facing it. - Knowledge of National agenda and policies. - In-depth knowledge across a wide range of BCUHB services, systems and procedures. - Demonstrates sound understanding of the science of improvement and quality techniques **Desirable** - Understanding the aims and objectives of the Service Improvement and Modernisation Agenda. - Has an understanding of current employment law. ### Experience **Essential** - Significant relevant management experience working with multi-disciplinary teams. - Evidence of ability to implement and manage change in a multi-agency environment - Ability to provide examples of real progress against key objectives in the development and delivery of services within the NHS - Experience of financial and HR management in a complex organisation - Experience in managing human resource issues and conflict resolution - Experience in preparing, producing and negotiating complex business and service development plans. ### Qualifications **Essential** - Degree and/or management or professional qualification at diploma level or equivalent demonstrated knowledge as Senior Manager within the NHS for at least 3 years. - Professional development to Master’s level through a combination of courses, in service training and experience - Evidence of continuing personal and professional development. **Desirable** - Management or professional qualification at post graduate level - European Computer Driver Licence Qualification or working towards it. ### Personal Qualities **Essential** - Committed to a culture of continuous improvement and development – underpinned by open communications and team working. - Ability to manage emotions and be resilient in a range of complex and demanding situations. - High workload capacity - Ability to work as part of a multi-disciplinary team. - Openness and integrity. - Self-motivated, proactive and innovative - Ability to prioritise workload and deliver within tight and competing deadlines ## Documents - [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220) - [betsi cadwaladr relocation (pdf, 6.8mb)](https://www.healthjobsuk.com/documents?edoc=2818) - [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937) - [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075) - [nwssp recruitment services privacy notice (pdf, 696.3kb)](https://www.healthjobsuk.com/documents?edoc=1632) - [job description and person specification - welsh (pdf, 328.4kb)](https://www.healthjobsuk.com/documents?vdoc=9511414) - [occupational health functional requirements form (pdf, 640.5kb)](https://www.healthjobsuk.com/documents?vdoc=9511415) - [job description and person specification - english (pdf, 296.4kb)](https://www.healthjobsuk.com/documents?vdoc=9511413) - [guidance notes for applicants v1.2 april 2024-bilingual (pdf, 267.0kb)](https://www.healthjobsuk.com/documents?edoc=2838) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.