# Front of House Patient Advisor > NHS job listing from Job Clerk for Beacon Medical Group. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/front-of-house-patient-advisor/77c8b7f3-bfcb-4928-8316-7d32333c910d - **Markdown:** https://www.jobclerk.com/job/front-of-house-patient-advisor/77c8b7f3-bfcb-4928-8316-7d32333c910d.md ## Summary - **Status:** Live - **Employer:** Beacon Medical Group - **Location:** Plymouth - **Profession:** Manager and corporate - **Salary:** £12.71 - **Contract type:** Permanent - **Employment type:** Part-time - **Closing date:** 2026-08-28T23:59:00.000Z - **Posted:** 2026-08-07T13:02:18.127Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/A1739-26-0037 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/A1739-26-0037/pre-application-questions-pause?referrer=jobadvert&ref=A1739-26-0037 - **Employer website:** https://www.beaconmedicalgroup.nhs.uk/ ## Job Content ### Job summary An exciting opportunity has arisen for two Patient Advisors to join the Beacon Medical group Front of House team. This role is to support our patients with their medical queries and ensure that they are signposted to the correct care first time. Your role as a patient advisor will be varied and good communication with patients and colleagues will be key. There are two positions available, both 21 hour roles. Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered. Main duties of the job To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours. ### Main duties of the job Patient/ Customer Care - To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner - Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone. - Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies. - Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients - Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice - Ensure that excellent customer care is being delivered at all times - Play an active role in the co-ordination, and review of patient surveys - Offer solutions and actively listen to patients to resolve issues. - Deal with complex and sensitive issues - Receive specimens for laboratory analysis from patients and advise patients of their test results on request Arrange patient transport as directed Other main duties include - Operational duties - Prescriptions - Patient Registrations - Facilities - Other admin tasks - Health and Safety - Equality and diversity - Governance - Confidentiality Please see job description for further details. ### About us Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, , Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services. If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you. ### Details - Date posted: 07 August 2026 - Pay scheme: Other - Salary: £12.71 an hour - Contract: Permanent - Working pattern: Part-time - Reference number: A1739-26-0037 - Job locations: Mudge Way, Plymouth, PL7 1AD, United Kingdom ### Job responsibilities ## Person Specification ### Skills **Essential** - Effective communication and interpersonal skills (Tasks and Oral) - Good level of computer literacy - Clear, polite telephone manner - Strong Customer service skills - Ability to deal with sensitive issues often within hostile or emotional situations - Time Management and the ability to work to deadlines - Ability to use own initiative and work under minimum supervision - Confidence and ability to follow practice protocol in an emergency situation - Able to work well as part of a team - Flexible approach to work - Evidence of problem solving and improving processes - Sensitive to the needs of service users, their families, and carers - Recognise own development needs and identify how these may be - met - Confidence in ability to understand practice policy and protocols **Desirable** - Demonstrable experience of using SystmOne; ability to maintain the - appointments system and make changes when appropriate. ### Experience **Essential** - Experience of working with the general public - Good Keyboard skills - Experience of working in a busy environment - Understanding of different patients and carer groups and needs - Awareness of the importance of safeguarding and procedures - Be aware of confidentiality and data protection when handling sensitive information - Experience of high-volume telephone calls and managing workload - Developing productive and effective relationships with all members of the healthcare team **Desirable** - Experience of working in receptionist role within a General Practice - environment - Patient/customer service related training/ previous role - Up-to date knowledge of services and health resources in the local area - Knowledge of the Data Protection Act and how this is applied in practice ### Qualifications **Essential** - Good standard of general education - Or experience in similar role will be considered **Desirable** - NVQII in Customer Care ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.