# Frailty Call Handler > NHS job listing from Job Clerk for Aneurin Bevan University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/frailty-call-handler/fb627f0e-275d-4d66-b21b-fe90a1791fd8 - **Markdown:** https://www.jobclerk.com/job/frailty-call-handler/fb627f0e-275d-4d66-b21b-fe90a1791fd8.md ## Summary - **Status:** Live - **Employer:** Aneurin Bevan University Health Board - **Town:** Newport - **Region:** Newport - **Country:** Wales - **Profession:** Ambulance and emergency care - **Grade:** Band 3 - **Salary:** £26,813 - £27,890 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - 24 hours per week (Days and hrs to be agreed, shift pattern hrs will be between 08.00am - 20.00 hrs including weekends and bank holidays) - **Closing date:** 2026-08-06T23:59:00.000Z - **Posted:** 2026-07-20T15:21:32.753Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Newport/Cwmbran/Aneurin_Bevan_University_Health_Board/Primary_Care/Primary_Care-v8169272 - **Application URL:** https://apps.trac.jobs/job-advert/8169272?ShowJobAdvert=&feedid=9002 - **Employer website:** https://abuhb.nhs.wales ## Job Content ### Job overview We are looking for a confident and professional member of staff to join our front line call handling service in Vantage Point House, Cwmbran. The successful candidate will ideally have experience of working in a customer care environment and will be well-organised and able to work under pressure. Excellent computer skills are essential along with the ability to multi-task and respond effectively and efficiently to referrals that are received by both phone and email. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working pattern will be :- 2 week days  between hrs of 08.00- 20.00 Saturday - between hrs of 08.00- 20.00 Sunday - between hrs of 08.00- 20.00 Plus Bank Holidays ### Main duties of the job The post holder will be responsible for processing telephone and electronic referrals from medical professionals, including GP's ,  Welsh Ambulance Services NHS Trust (WAST) and other healthcare professionals for patients needing to access Frailty and District Nursing Services. Frailty SPA Call Handlers are the first point of contact for the Frailty Service and are the customer interface between the five Local Authorities and the Health Board.  They will work closely with the five Community Resource Teams to ensure that referrals are processed quickly and efficiently so that patients receive medical attention without delay. ### Detailed job description and main responsibilities The post holder will be responsible for processing telephone and electronic referrals from medical professionals, including GPs, Welsh Ambulance Services NHS Trust (WAST) and other healthcare professionals for patients needing to access Frailty and District Nursing Services. Frailty SPA Call Handlers are the first point of contact for the Frailty Service and are the customer interface between the five Local Authorities and the Health Board.  They will work closely with the five Community Resource Teams to ensure that referrals are processed quickly and efficiently so that patients receive medical attention without delay. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac ## Person Specification ### Other **Essential** - Willing to work unsociable hours, weekends and bank holidays - Meets all essential criteria as per attached job description/person specification ### Knowledge/Experience **Essential** - Knowledge and experience of administrative procedures/problem solving - IT Skills ie Word, Excel, Outlook - Customer service experience **Desirable** - Previous experience/good understanding of working in a call centre - Ability to be flexible and to meet service needs ## Documents - [jdps - sdmp (pdf, 656.5kb)](https://www.healthjobsuk.com/documents?vdoc=10471194) - [oh form - ig ffurflen (pdf, 656.5kb)](https://www.healthjobsuk.com/documents?vdoc=10471195) - [flexible working policy (pdf, 584.4kb)](https://www.healthjobsuk.com/documents?edoc=3033) - [agile hybrid working framework (pdf, 5.9mb)](https://www.healthjobsuk.com/documents?edoc=2695) - [abuhb values & behaviour framework (pdf, 2.7mb)](https://www.healthjobsuk.com/documents?edoc=3066) - [home working policy and guidance (pdf, 380.6kb)](https://www.healthjobsuk.com/documents?edoc=2696) - [guidance notes for applicants nov 25 (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2844) - [nwssp recruitment services privacy notice (pdf, 404.2kb)](https://www.healthjobsuk.com/documents?edoc=1633) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.