# Flow Navigator > NHS job listing from Job Clerk for Aneurin Bevan University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/flow-navigator/f864bf1b-d544-4575-af2e-517c3a6aa88b - **Markdown:** https://www.jobclerk.com/job/flow-navigator/f864bf1b-d544-4575-af2e-517c3a6aa88b.md ## Summary - **Status:** Archived / closed - **Employer:** Aneurin Bevan University Health Board - **Town:** Newport - **Region:** Newport - **Country:** Wales - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £26,813 - £27,890 per annum - **Contract type:** Permanent - **Employment type:** Full time, Job share, Flexible working, 37.5 hours per week (The role has a mixture of shifts available including 12 hour shifts and 8 hours.) - **Closing date:** 2026-06-23T23:59:00.000Z - **Posted:** 2026-06-18T09:03:31.599Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Newport/Cwmbran/Aneurin_Bevan_University_Health_Board/Admin_Clerical/Admin_Clerical-v8058390 - **Application URL:** https://apps.trac.jobs/job-advert/8058390?ShowJobAdvert=&feedid=9002 - **Employer website:** https://abuhb.nhs.wales ## Job Content ### Job overview The ABUHB Flow Centre is an innovative new service that was set up to ensure that patients in the ABUHB area receive the best care to meet their needs first time. The Flow Centre is one of the first points of contact for patients accessing healthcare in the ABUHB area. It receives referrals from Primary Care and the Welsh Ambulance Service Trust (WAST) along with other referring agencies. The Flow Centre other function our internal transfer of patients between sites. Following a period of training and evaluation staff will be expected to work alongside doctors and nurses to direct patients to the most suitable healthcare setting. This is a 24 hour service and will operate 365 days a year. The post holder will be employed by ABUHB and there may be a requirement to work flexibly to meet service demands. ### Main duties of the job We are looking to recruit a new Flow Navigator who will preferably have experience of working in a call centre style environment and some experience within in healthcare.  Working as a Flow Navigator gives you the rare chance to be part of an exciting and evolving service. The role involves directing calls from  GPs, Welsh Ambulance Service Trust(WAST) Paramedics and other healthcare professionals and directing patients to the most appropriate place first time. We are excited to hear from any individuals who can demonstrate the skills and aptitudes required to join the team. In exchange the Flow Centre will provide a commitment to deliver an in depth  training programme required to work within the team. The candidate will require the drive and passion to undertake continual self-development and training whenever it should arise.  We have various positions available that will cover various shift patterns. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ## Job Details The ABUHB Flow Centre is an innovative new service that was set up to ensure that patients in the ABUHB area receive the best care to meet their needs first time. The Flow Centre is one of the first points of contact for patients accessing healthcare in the ABUHB area. It receives referrals from Primary Care and the Welsh Ambulance Service Trust (WAST) along with other referring agencies. The Flow Centre other function our internal transfer of patients between sites. Following a period of training and evaluation staff will be expected to work alongside doctors and nurses to direct patients to the most suitable healthcare setting. This is a 24 hour service and will operate 365 days a year. The post holder will be employed by ABUHB and there may be a requirement to work flexibly to meet service demands. ## Job Description We are looking to recruit a new Flow Navigator who will preferably have experience of working in a call centre style environment and some experience within in healthcare. Working as a Flow Navigator gives you the rare chance to be part of an exciting and evolving service. The role involves directing calls from GPs, Welsh Ambulance Service Trust(WAST) Paramedics and other healthcare professionals and directing patients to the most appropriate place first time. We are excited to hear from any individuals who can demonstrate the skills and aptitudes required to join the team. In exchange the Flow Centre will provide a commitment to deliver an in depth training programme required to work within the team. The candidate will require the drive and passion to undertake continual self-development and training whenever it should arise. We have various positions available that will cover various shift patterns. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. ## Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ## Person Specification ### Experience **Essential** - Customer service - Team working - Good level of competence MS office programmes such as Word, Excel, PowerPoint and Outlook. **Desirable** - Call centre experience - A&E/MAU/SAU/WAST experience - Experience of using various databases ### Aptitude and Abilities **Essential** - Advanced IT skills. - Ability work in a dynamic changing service - Ability to work under pressure and remain calm and professional **Desirable** - Ability to speak Welsh - Knowledge of a range of medical conditions and clinical terminology ### Qualifications and Skills **Essential** - Knowledge of administrative procedures and systems, some of which are nonroutine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience - Excellent IT Skill - Demonstrable communication and customer service skills - Experience of using various databases **Desirable** - Call centre experience - Team working - Knowledge of a range of medical conditions and clinical terminology ## Documents - [jdps - sdmp (pdf, 391.5kb)](https://www.healthjobsuk.com/documents?vdoc=10348455) - [oh form- ig ffurflen (pdf, 640.5kb)](https://www.healthjobsuk.com/documents?vdoc=10348456) - [flexible working policy (pdf, 584.4kb)](https://www.healthjobsuk.com/documents?edoc=3033) - [agile hybrid working framework (pdf, 5.9mb)](https://www.healthjobsuk.com/documents?edoc=2695) - [values & behaviour framework (pdf, 700.7kb)](https://www.healthjobsuk.com/documents?edoc=813) - [home working policy and guidance (pdf, 380.6kb)](https://www.healthjobsuk.com/documents?edoc=2696) - [guidance notes for applicants nov 25 (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2844) - [nwssp recruitment services privacy notice (pdf, 404.2kb)](https://www.healthjobsuk.com/documents?edoc=1633) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.