# First Response Operative > NHS job listing from Job Clerk for Cheshire and Wirral Partnership NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/first-response-operative/eb635cd3-d31e-4143-94d3-17a68a83a3c2 - **Markdown:** https://www.jobclerk.com/job/first-response-operative/eb635cd3-d31e-4143-94d3-17a68a83a3c2.md ## Summary - **Status:** Live - **Employer:** Cheshire and Wirral Partnership NHS Foundation Trust - **Town:** Chester - **Region:** North West - **Country:** England - **Profession:** Ambulance and emergency care - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (11.5 hours shifts) - **Closing date:** 2026-06-16T23:59:00.000Z - **Posted:** 2026-06-02T10:31:09.703Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cheshire/Chester/Cheshire_Wirral_Partnership_NHS_FoundationTrust/First_Response_Operative/First_Response_Operative-v7998027 - **Application URL:** https://apps.trac.jobs/job-advert/7998027?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cwp.nhs.uk ## Job Content ### Job overview The successful post holder will work as part of the Urgent Care Response Service team, undertaking an initial triage assessment and working with individuals to support risk management and safety plans for people in crisis. The role will also include signposting and referring to appropriate services, and there is an expectation that the post holder will build strong links with 3rd sector and partner agencies to collaboratively support the needs of an individuals in crisis. ### Main duties of the job The post holder will: *  Work as part of a large multi-disciplinary team liaising with other teams within the First Response Service, the wider organisation and various third sector organisations. *  Provide a triage and signposting service for patients contacting the crisis line in a self-defined mental health crisis, escalating when appropriate. *  Will engage with people who are in a crisis situation and enable effective decision-making to ensure safety. *  Will assist in the formulation and delivery of safety plans working in a collaborative way. *  Ensure accurate record keeping and participate in audits, data collection and other administrative duties when required. ### Detailed job description and main responsibilities Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role. At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values. CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: \[email protected\] or by calling 01244 393100. If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’ Please inform the team if you have any special support needs to be considered as part of the interview and selection processes. The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Good luck with your application. We hope to welcome you to Team CWP very soon! ## Job Details The successful post holder will work as part of the Urgent Care Response Service team, undertaking an initial triage assessment and working with individuals to support risk management and safety plans for people in crisis. The role will also include signposting and referring to appropriate services, and there is an expectation that the post holder will build strong links with 3rd sector and partner agencies to collaboratively support the needs of an individuals in crisis. ## Job Description The post holder will: * Work as part of a large multi-disciplinary team liaising with other teams within the First Response Service, the wider organisation and various third sector organisations. * Provide a triage and signposting service for patients contacting the crisis line in a self-defined mental health crisis, escalating when appropriate. * Will engage with people who are in a crisis situation and enable effective decision-making to ensure safety. * Will assist in the formulation and delivery of safety plans working in a collaborative way. * Ensure accurate record keeping and participate in audits, data collection and other administrative duties when required. ## Responsibilities Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role. At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values. CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: \[email protected\] or by calling 01244 393100. If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’ Please inform the team if you have any special support needs to be considered as part of the interview and selection processes. The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Good luck with your application. We hope to welcome you to Team CWP very soon! ## Person Specification ### Knowledge **Essential** - An understanding of confidentiality issues and how they relate to mental health policy and practise interventions - Sound knowledge of current professional staff development and continuous service improvement issues particularly in context to adult mental health services - Demonstrate an understanding of the principles and implementation of anti-discriminatory practise - Demonstrate an understanding of care plans including risk management planning and safety plans - Demonstrate an understanding of supervision - Demonstrate knowledge of the support workers role within CPA - The ability to communicate complex and sensitive information where barriers to understanding may exist for example requiring empathy and reassurance - The ability to make judgments involving a range of facts or situations requiring analysis and comparison of a range of options also skills for assessing individuals on the phone **Desirable** - An understanding of a psychosocial approach - Knowledge of mental health legislation and policies - Ability to use spreadsheets databases for example excel access - Evidence of having published in either peer review or academic or professional journals ### Experience **Essential** - Demonstrate experience working in a mental health environment - Previous experience working with adults and severe mental health - Experience of partnership working with service users carers and other agencies **Desirable** - Experience of working within crisis settings - Experience of working on support lines ### Qualifications **Essential** - NVQ Level 3 in health and social care or equivalent experience **Desirable** - Honours degree in psychology Advanced IT and keyboard skills - Related academic qualifications ## Documents - [risk form (pdf, 632.5kb)](https://www.healthjobsuk.com/documents?vdoc=10282713) - [trust profile (pdf, 521.4kb)](https://www.healthjobsuk.com/documents?edoc=2737) - [privacy notice (pdf, 177.4kb)](https://www.healthjobsuk.com/documents?edoc=1515) - [job description (pdf, 258.5kb)](https://www.healthjobsuk.com/documents?vdoc=10282714) - [application guide (pdf, 28.3mb)](https://www.healthjobsuk.com/documents?edoc=2738) - [dbs update service applicant guide (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=623) - [recruitment of ex-offenders policy (pdf, 167.7kb)](https://www.healthjobsuk.com/documents?edoc=618) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.