# Family Care Administrator > NHS job listing from Job Clerk for Wakefield Hospice. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/family-care-administrator/8fa1131c-ee04-42ca-a8e6-ee6552599933 - **Markdown:** https://www.jobclerk.com/job/family-care-administrator/8fa1131c-ee04-42ca-a8e6-ee6552599933.md ## Summary - **Status:** Live - **Employer:** Wakefield Hospice - **Location:** Wakefield Hospice - **Workplace type:** onsite - **Profession:** Administrator - **Salary:** £12.94 - **Contract type:** Permanent - **Employment type:** Part-time, Flexible working - **Closing date:** 2026-10-30T23:59:59.999Z - **Posted:** 2026-10-20T10:39:12.167Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/B0314-26-0009 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/B0314-26-0009/pre-application-questions-pause?referrer=jobadvert&ref=B0314-26-0009 ## Job Content ### Job summary Supporting the family care team with their administration needs. This includes supporting families with discharge, bereavement support and ensuring accurate records are maintained. ### Main duties of the job Bereavement Administration & Support Manage bereavement queries: Respond to and log incoming communication from service users via phone, email, and post in a sensitive and timely manner. Oversee bereavement referrals: Receive, accurately record, and triage incoming service referrals received in person, via phone, or electronically. Deliver client communication: Generate and send letters and emails Facilitate service events: Support bereavement events, group sessions, and community activities. Support client signposting: Speak directly with bereaved individuals to gently signpost alternative external resources if internal services are unavailable or inappropriate. General Admin Admin cover: covering meetings / note taking Patient Discharge & Onward Planning Execute discharge administration: Process patient discharges efficiently by managing phone calls, generating onward notification letters, and updating records. Coordinate onward planning: Ensure seamless care transitions by updating multi-agency information and routing necessary documentation to external providers. Systems, Records & Compliance Utilise SystmOne. Maintain up-to-date, highly accurate, and compliant records on SystmOne for all service users. Enforce GDPR compliance: Strictly adhere to GDPR laws, data protection regulations, and professional boundaries regarding sensitive client and patient data. ### About us Wakefield Hospice is a local charity providing specialist palliative and end-of-life care for people across the Wakefield district living with life-limiting illnesses. For over 30 years, the Hospice has delivered expert clinical care, emotional support, and bereavement services to patients and their families, helping people achieve the best possible quality of life when they need it most. ### Details - Date posted: 20 October 2026 - Pay scheme: Other - Salary: £12.94 an hour - Contract: Permanent - Working pattern: Part-time, Flexible working - Reference number: B0314-26-0009 - Job locations: Wakefield Hospice, Aberford Road, Wakefield, West Yorkshire, WF1 4TS, United Kingdom ### Job responsibilities Job Description Job Title -Bereavement Administrator Contract type -Permanent Salary: Senior Op Support - starting £12.94ph Hours - 15 hrs per week Department -Day Therapy Bereavement Reports to -Bereavement Counsellor MINIMUM SKILLS Administration skills IT skills including Excel/PowerPoint/Teams Emotional resilience SystmOne experience advantageous Team worker Experience of working in a Healthcare Setting INTRODUCTORY NOTES 1. This document is a guideline to the general scope of duties involved and may be subject to review. 2. In addition to amendments requested by the hospice, suggested changes to the content of this document which could improve the job description would be welcome from the post holder. 3. The post holder will have a duty to be aware of and adhere to all the rules and regulations of professional governing bodies and any particular Acts of Parliament or other statutory requirements, which may change from time to time. 4. The post holder may have access to information which is strictly confidential. It is a condition of employment that under no circumstances will such information be discussed or shared with unauthorised person or persons. JOB SUMMARY Administrative duties including taking and returning bereavement queries/writing to service users by letter and email, reports. notes, maintaining accurate documentation and adhering to GDPR. To maintain accurate records, input on to database and contribute to department audits Input data onto SystmOne Supporting Clients at Bereavement Events as appropriate GENERAL DUTIES To receive, record and disseminate bereavement referrals over the phone, via email or in person. Reports for committees and the bereavement team Accurate reports for use of service and feedback Support with admin for students and volunteers Note taking for meetings Speak with bereaved individuals and signpost where our services are not available or appropriate To support recruitment of volunteers To support volunteers rotas To maintain confidentiality and professional boundaries To undertake a range of administrative duties to support the team including diary management To contribute creatively to the Hospice Website - Newsletters etc. Arrange training, including room bookings and invites Group admin support To support Bereavement Education Support the reception team with calls Ensure efficient administration processes Support managing bereavement activities PERSON SPECIFICATION E - Essential - D - Desirable CRITERIA STANDARD E-D MEASURED BY Skills and knowledge Experience of working in a Healthcare - Social setting E Application form - interview Experience of caseload-workload management Ability to use own initiative and work alone Listening skills IT literate Application form / interview Personal Attributes Self-motivated and ability to motivate others A flexible attitude and approach Ability to work effectively as a team member Qualifications - Training Certificate in counselling-listening skills-Communication skills D ## Person Specification ### Experience **Desirable** - Working in a healthcare environment ### Qualifications **Desirable** - Certificate in Counselling, Listening Skills, Communication Skills - Desirable ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.