# Facilities Helpdesk Co-ordinator

> NHS job listing from Job Clerk for Bedfordshire Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/facilities-helpdesk-co-ordinator/d2cd2da2-10d0-405f-9d9e-05be23029364
- **Markdown:** https://www.jobclerk.com/job/facilities-helpdesk-co-ordinator/d2cd2da2-10d0-405f-9d9e-05be23029364.md

## Summary

- **Status:** Live
- **Employer:** Bedfordshire Hospitals NHS Foundation Trust
- **Location:** Luton and Dunstable University Hospital
- **Workplace type:** onsite
- **Profession:** Coordinator (discipline unspecified)
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 pa pro rota
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-10-21T17:00:00.000Z
- **Posted:** 2026-10-07T12:06:09.346Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bedfordshire/Luton/Bedfordshire_Hospitals_NHS_Foundation_Trust/Facilites_Helpdesk_Coordinator/Facilites_Helpdesk_Coordinator-v8349458
- **Application URL:** https://apps.trac.jobs/job-advert/8349458?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.ldh.nhs.uk

## Job Content

### Job overview

PREVIOUS APPLICANTS NEED NOT APPLY

An opportunity has arisen to become a member of the Facilities Helpdesk team. The post is a permanent position.

The hours of work are on a three week rolling rota

8am to 4pm week 1,

- to 17.30 week 2

11am to 7pm week 3

You will be working in a small call centre environment dealing with Bed Maintenance and various types of transport requests from the Trust.

### Main duties of the job

Main Duties of the Job

Log Bed Maintenance calls to appropriate contractor

Book Discharge transport with approprite provider

Booking Couriers and Taxi for Trust

### Detailed job description and main responsibilities

The candidate should have good communication & I T skills. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative.

The applicant will need to be enthusiastic and adaptable within the Helpdesk and its varied roles.

The applicant would be dealing with all types of Estates and transport requests from across the Trust and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise calls and workloads.

Please note this vacancy will close before the advertised closing date if sufficient suitable applications are received.

## Person Specification

### Logistics

**Essential**

- Logistics Background

**Desirable**

- 2 Years experience

### COMMUNICATION SKILLS

**Essential**

- Good verbal and written skills

**Desirable**

- Ability to exercise judgement & implement actions

### EXPERIENCE/ KNOWLEDGE

**Essential**

- Knowledge of & ability to use the software program

**Desirable**

- Experience Switchboard / Call Centre

### QUALIFICATIONS & TRAINING

**Essential**

- Qualifications GCSE English and Maths

**Desirable**

- - NVQ level 3 or experience in Customer Care

## Documents

- [staff benefits (png, 1.6mb)](https://www.healthjobsuk.com/documents?edoc=2879)
- [job description (pdf, 228.5kb)](https://www.healthjobsuk.com/documents?vdoc=10674691)
- [l&d hospital site map (pdf, 96.8kb)](https://www.healthjobsuk.com/documents?edoc=1454)
- [person specification (pdf, 102.6kb)](https://www.healthjobsuk.com/documents?vdoc=10674692)
- [functional requirements (pdf, 102.0kb)](https://www.healthjobsuk.com/documents?vdoc=10674693)
- [staff diversity network (pdf, 140.3kb)](https://www.healthjobsuk.com/documents?edoc=2866)
- [information for disabled applicants (pdf, 98.7kb)](https://www.healthjobsuk.com/documents?edoc=2870)
- [disclosure & barring information and recruitment of ex-offenders (pdf, 78.5kb)](https://www.healthjobsuk.com/documents?edoc=1456)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.