# Experience of Care Lead > NHS job listing from Job Clerk for Lincolnshire Partnership NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/experience-of-care-lead/fa61532f-5339-4b89-87af-95fe33d2c8aa - **Markdown:** https://www.jobclerk.com/job/experience-of-care-lead/fa61532f-5339-4b89-87af-95fe33d2c8aa.md ## Summary - **Status:** Live - **Employer:** Lincolnshire Partnership NHS Foundation Trust - **Town:** Lincoln - **Region:** Midlands - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 per annum - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week (Flexible working options available) - **Closing date:** 2026-06-08T23:59:00.000Z - **Posted:** 2026-05-22T14:00:55.117Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lincolnshire/Sleaford/Lincolnshire_Partnership_NHS_Foundation_Trust/Corporate_Safe_Compassionate_Care_Team/Corporate_Safe_Compassionate_Care_Team-v8032935 - **Application URL:** https://apps.trac.jobs/job-advert/8032935?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.lpft.nhs.uk ## Job Content ### Job overview The role of the Safe and Compassionate Care Team is to effectively manage a diverse range of clinical service governance across a large geographical area. It ensures that the safety, quality and effectiveness of systems/processes and relationships are coordinated and delivered to their optimum at all times. The Safe and Compassionate Care Team needs to remain flexible and responsive, supporting varying levels of clinical need and demand throughout the Trust. ### Main duties of the job To lead the delivery and management of the Experience of Care Team (Patient Advice and Liaison Service (PALS), patient and carer experience and complaints) component of the Safe and Compassionate Care Team. Directly line-manage the Volunteer Coordinator, Family Liaison Practitioner, Lived Experience Lead for Experience of Care and Experience of Care Coordinator. To ensure the patient and carer feedback processes and information systems are robust. To provide timely, accurate reports as required relating to PALS, patient and carer experience and complaints. ### Detailed job description and main responsibilities To communicate clearly and effectively with all relevant internal and external staff and representatives regarding on-going experience of care functions and processes. To manage and maintain the participation of members of staff and patients in organisation-wide initiatives and requirements. To identify themes/trends in complaints/claims over time and advise regarding action needed. To develop, create and author a broad range of reports as required by the Trust Board, operational Directorate and other stakeholders such as the commissioners. To work will all staff on obtaining feedback on patient and carer satisfaction with service provided by the Trust. Responsible for the local implementation of patient feedback procedural / policy changes across the organisation. To work with staff across the organisation in actively promoting local resolution to complex situations/complaints where the post holder is required to analyse and interpret the situation to evaluate the best way forward from the range of possible options. To provide practical support in stressful and difficult situations and with the handling of challenging behaviours. ## Job Details The role of the Safe and Compassionate Care Team is to effectively manage a diverse range of clinical service governance across a large geographical area. It ensures that the safety, quality and effectiveness of systems/processes and relationships are coordinated and delivered to their optimum at all times. The Safe and Compassionate Care Team needs to remain flexible and responsive, supporting varying levels of clinical need and demand throughout the Trust. ## Job Description To lead the delivery and management of the Experience of Care Team (Patient Advice and Liaison Service (PALS), patient and carer experience and complaints) component of the Safe and Compassionate Care Team. Directly line-manage the Volunteer Coordinator, Family Liaison Practitioner, Lived Experience Lead for Experience of Care and Experience of Care Coordinator. To ensure the patient and carer feedback processes and information systems are robust. To provide timely, accurate reports as required relating to PALS, patient and carer experience and complaints. ## Responsibilities To communicate clearly and effectively with all relevant internal and external staff and representatives regarding on-going experience of care functions and processes.To manage and maintain the participation of members of staff and patients in organisation-wide initiatives and requirements.To identify themes/trends in complaints/claims over time and advise regarding action needed.To develop, create and author a broad range of reports as required by the Trust Board, operational Directorate and other stakeholders such as the commissioners.To work will all staff on obtaining feedback on patient and carer satisfaction with service provided by the Trust.Responsible for the local implementation of patient feedback procedural / policy changes across the organisation.To work with staff across the organisation in actively promoting local resolution to complex situations/complaints where the post holder is required to analyse and interpret the situation to evaluate the best way forward from the range of possible options.To provide practical support in stressful and difficult situations and with the handling of challenging behaviours. ## Person Specification ### Skills **Essential** - Ability to work on own initiative and manage own time effectively to achieve deadline and meet competing demands - Ability to produce accurate work of a high presentational standard - Ability to analyse and interpret data/ and or information - Enthusiastic and highly motivated - Committed to on-going personal development - Excellent organisational/time management skills - Dealing with service user feedback - Good customer care skills (internal and external) - Good customer care skills (internal and external) ### Experience **Essential** - Experience at managerial level in health or social care, or equivalent - Previous experience of a work environment associated with challenging and complex situations - Experience of communicating with a wide range of public and staff through different media (verbal and written) - Experience of preparing and presenting training packages - Previous experience of the management of staff and budgets - Experience of working with the public in a statutory or voluntary role **Desirable** - Experience of preparing and presenting reports at Board level and to external bodies ### Qualifications **Essential** - Masters qualification or experience in a subject(s) related to the requirements of this job or equivalent experience and training for example, complaints handling BTEC with evidence of complaint resolution **Desirable** - Management training - Relevant healthcare qualification - Recognised complaint handling qualification/ training - Clinical Professional Registration ## Documents - [lpft info (pdf, 44.6kb)](https://www.healthjobsuk.com/documents?edoc=2654) - [staff network (pdf, 321.8kb)](https://www.healthjobsuk.com/documents?ddoc=2459) - [experience of care lead (pdf, 363.7kb)](https://www.healthjobsuk.com/documents?vdoc=10320609) - [functional requirements (pdf, 400.6kb)](https://www.healthjobsuk.com/documents?vdoc=10320610) - [tips for applicant success (pdf, 670.1kb)](https://www.healthjobsuk.com/documents?ddoc=2299) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.