# Estates & Facilities Helpdesk Operative

> NHS job listing from Job Clerk for Epsom and St Helier University Hospitals NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/estates-and-facilities-helpdesk-operative/1e31966a-70f3-4861-96b7-40650564673d
- **Markdown:** https://www.jobclerk.com/job/estates-and-facilities-helpdesk-operative/1e31966a-70f3-4861-96b7-40650564673d.md

## Summary

- **Status:** Live
- **Employer:** Epsom and St Helier University Hospitals NHS Trust
- **Location:** St Helier Hospital and Queen Mary's Hospital for Children
- **Workplace type:** onsite
- **Profession:** Estates and facilities
- **Salary:** £15.42 plus HCAS Outer Pro Rata  (not Agenda for change)
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Monday to Sunday)
- **Closing date:** 2026-09-29T22:59:00.000Z
- **Posted:** 2026-09-15T12:10:33.465Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Carshalton/Epsom_St_Helier_University_Hospitals_NHS_Trust/Estates_Facilities_Helpdesk/Estates_Facilities_Helpdesk-v8162384
- **Application URL:** https://apps.trac.jobs/job-advert/8162384?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.epsom-sthelier.nhs.uk

## Job Content

### Job overview

As an Estates and Facilities Helpdesk Operative, you will provide a central point of contact for estates and facilities services, accurately logging, prioritising and coordinating requests in line with Trust procedures. The role plays a key part in supporting a safe, compliant and efficient healthcare environment, directly contributing to high-quality patient care and staff experience.

**** Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change***

### Main duties of the job

We are looking for caring and customer focused individuals to be the face of our busy and dynamic Estates and Facilities Helpdesk team.

If you are looking to give our patients the best possible care and work as an effective member of our hospital we will provide you training in all other areas. We work with our staff to ensure that they are the best that they can be!

### Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

***Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change***

### Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

## Person Specification

### Experience

**Essential**

- Previous experience of working on a telephonist or as a dispatcher
- Experience of working with the public

**Desirable**

- Experience of MICAD
- Experience of Capman
- Experience of Liberty Converse
- Experience of Carps
- Experience of working with the public in a healthcare setting preferably within Estate and Facilities

### Qualifications

**Essential**

- Educated to GCSE level or equivalent or equivalent knowledge and experience

**Desirable**

- Qualification in Customer Services or related Subject

### Skills and Knowledge

**Essential**

- Proficient in written and spoken English, with the ability to communicate clearly and professionally in a healthcare environment
- Excellent communication and interpersonal skills, the ability to speak in a clear and articulate manner particularly on the telephone
- Focused Customer Service skills
- A working knowledge of Microsoft word, Excel
- Good Keyboard skills
- The ability to problem solve effectively
- Have an understanding of Health and Safety legislation
- The ability to work without supervision
- The ability to manage, identify and prioritise tasks
- Ability to work and maintain good working relationships within a multidisciplinary team
- Ability to record information accurately

**Desirable**

- Understanding of COSHH regulations
- Ability to analyses complex problems and to develop and workable solutions to address them

## Documents

- [dbs policy (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=677)
- [we're here to care (doc, 39.0kb)](https://www.healthjobsuk.com/documents?edoc=678)
- [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2413)
- [jd supplementary information (pdf, 151.9kb)](https://www.healthjobsuk.com/documents?edoc=1953)
- [estates and facilities helpdesk jd (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?vdoc=10463271)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.