# ERoster Assistant > NHS job listing from Job Clerk for Alder Hey Children's NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/eroster-assistant/3c7c64a8-0968-4f7b-b2f6-1e3c23b57171 - **Markdown:** https://www.jobclerk.com/job/eroster-assistant/3c7c64a8-0968-4f7b-b2f6-1e3c23b57171.md ## Summary - **Status:** Live - **Employer:** Alder Hey Children's NHS Foundation Trust - **Location:** Alder Hey Children's Hospital - **Workplace type:** onsite - **Profession:** Assistant - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Fixed term: 12 months (Contract end date October 2027 (TBC)) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-11-03T23:59:00.000Z - **Posted:** 2026-10-20T09:10:35.811Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Alder_Hey_Childrens_NHS_Foundation_Trust/People_Services/People_Services-v8370341 - **Application URL:** https://apps.trac.jobs/job-advert/8370341?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.alderhey.nhs.uk ## Job Content ### Job overview The post holder will provide administrative support for workforce systems and deliver first-line guidance to users across the Trust on system maintenance and functionality. They will liaise, where appropriate, with senior managers and software providers to support the timely resolution of system issues, and will contribute to the collection, monitoring and reporting of workforce information to support effective decision-making. ### Main duties of the job Provide administrative support for the Trust’s e-rostering and workforce information systems. Act as a first point of contact for users, responding to queries, troubleshooting issues and escalating more complex problems when required. Maintain accurate workforce data, undertake data cleansing and system housekeeping, and set up appropriate user access. Produce standard workforce reports and support the monitoring of key performance indicators. Liaise with managers, People Services, Payroll, IT and software providers to resolve system issues promptly. Support system upgrades by testing new functionality and configuration changes. Provide guidance and basic training to colleagues using workforce systems. Manage a varied helpdesk workload while maintaining confidentiality, data quality and information governance standards. ### Detailed job description and main responsibilities - Provide accurate and efficient administrative support to the Workforce Information Team in maintaining workforce information systems to enable accurate workforce reporting across the Trust. - Provide first-line guidance and support for system users, escalating issues to the Workforce Analyst or E Roster Adviser or or Workforce Information Manager as appropriate. - Provide basic HR advice on people related policies and practices. - Take direction from other members of the Workforce Information team relating to the maintenance, support and development of the system. - Provide general administrative support to the People Services team, and for workforce information related meetings and forums, as directed. - Liaise with IT, Payroll and People Services to ensure data cleansing and system alignment to realise maximum efficiency of the system. - Develop and maintain a wide-ranging knowledge of the workforce information systems. - Escalate to the Workforce Analyst, ERoster Adviser or Workforce Information Manager where system guidelines are not being applied correctly or in line with Trust procedure. - Ensure the Trust’s Information Governance policy and Data Protection Act are strictly followed when managing sensitive information. - Liaise directly with senior managers, as well as software providers to resolve system issues in a timely manner to ensure there is a comprehensive and coordinated approach to resolution. - Manage own workload on a daily basis within the constraints of a help desk environment, referring to the Workforce Analyst, ERoster Adviser or Workforce Information Manager as necessary. ### Applicant requirements The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Person specification criteria **Essential** - NVQ Level 3 in Business Management or equivalent experience. - Evidence of continuous professional development. - Experience in a customer service environment. - Good understanding of IT and Microsoft Office applications. - Understanding of the principles of workforce information systems. - Effective oral and written communication skills with all levels of colleagues in the organisation - Able to communicate routine information, using persuasive skills - Able to provide training to system end users - Attention to detail and accurate, timely data input - Excellent customer service skills - Able to analyse and troubleshoot queries, determining the best course of action to resolve, escalating more complex issues appropriately - Able to contribute effectively to a team and personal development - Self motivated and positive approach - Able to manage own workload and meet strict deadlines, ensuring routine work is planned in - Adaptable/flexible - Demonstrates professional behaviour and approachable **Desirable** - Experience in an administrative capacity, dealing with a wide variety of people and tasks - Experience of workforce information systems. - Experience of data entry. - Experience of working in the NHS. ## Documents - [job description eroster assistant (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?vdoc=10697971) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.