# ER Case Manager

> NHS job listing from Job Clerk for East of England Ambulance Service NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/er-case-manager/5efe2617-4d5d-4260-b216-fc9fa265a3b3
- **Markdown:** https://www.jobclerk.com/job/er-case-manager/5efe2617-4d5d-4260-b216-fc9fa265a3b3.md

## Summary

- **Status:** Live
- **Employer:** East of England Ambulance Service NHS Trust
- **Town:** Royston
- **Region:** East of England
- **Country:** England
- **Profession:** Manager and corporate
- **Salary:** £49387.00 to £56515.00
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Monday - Friday,)
- **Closing date:** 2026-08-10T23:59:00.000Z
- **Posted:** 2026-07-27T09:11:40.446Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8148751
- **Application URL:** https://apps.trac.jobs/job-advert/8148751?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.eastamb.nhs.uk

## Job Content

### Job overview

Play a key role in leading and coordinating the Trust's Employee Relations casework, ensuring cases are progressed efficiently, consistently and in a timely manner. Working closely with managers and stakeholders across the Trust, you will ensure casework is managed in accordance with EEAST policies and procedures, employment legislation and best practice, delivering high-quality outcomes that support our people and services.

### Main duties of the job

To play a key leadership role within the Trust's Employee Relations function, leading on complex casework, providing expert employment relations advice, driving service improvements, and working collaboratively with HR colleagues, managers, and staff representatives to promote a fair, consistent, and positive workplace culture.

### Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.   Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.   How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.  Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

## Person Specification

### Experience

**Essential**

- Substantial experience of providing Employee Relations advice to managers and staff that meets operational needs.
- Experience of managing multiple tasks and prioritising workload to match objectives.
- Experience of practical problem solving and solving complex ER problems.
- Experience of supervising staff.
- Experience of working as part of a team to meet shared goals.

**Desirable**

- Experience of budget management.
- Working in the NHS.
- Supporting and developing staff.
- Experience in Industrial Relations.

### Qualifications

**Essential**

- Member of CIPD.

### Skills and Knowledge

**Essential**

- Decision-making skills.
- Good verbal and written communication skills.
- Able to liaise effectively with staff and managers at all levels of the organisation.
- Able to influence, negotiate and persuade others.
- Able to analyse and resolve problems speedily and effectively.
- Able to delegate effectively.
- Computer literate, eg Microsoft Windows, Word and Email applications.
- Excellent analytical skills.
- Sound organisational skills.
- Knowledge of recent employment legislation and experience of applying it in appropriate circumstances.
- Project management.

### Personal Qualities, Abilities and Attributes

**Essential**

- Empathetic approach.
- Excellent communication and interpersonal skills with the ability to get things done in cooperation with others and as part of a team.
- Able to manage time effectively and prioritise tasks.
- Ability to work under pressure at times and effective at working to deadlines.
- Ability to work independently and to use own initiative when appropriate.
- Ability to use discretion
- Flexible and able to drive around Trust.

**Desirable**

- Knowledge of other computer packages, eg Excel, PowerPoint.

## Documents

- [er case manager jd (pdf, 360.6kb)](https://www.healthjobsuk.com/documents?vdoc=10472346)
- [er case manager ps (pdf, 328.6kb)](https://www.healthjobsuk.com/documents?vdoc=10472347)
- [dbs employing persons with criminal convictions procedure (pdf, 350.7kb)](https://www.healthjobsuk.com/documents?edoc=1937)
- [guidance for applicants - disclosure of criminal convictions (pdf, 210.4kb)](https://www.healthjobsuk.com/documents?edoc=1938)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.