# ENT Pathway Support Coordinator > NHS job listing from Job Clerk for University Hospitals of Leicester NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ent-pathway-support-coordinator/2fb12e62-55a8-4ce8-9171-00f0c1f5fedb - **Markdown:** https://www.jobclerk.com/job/ent-pathway-support-coordinator/2fb12e62-55a8-4ce8-9171-00f0c1f5fedb.md ## Summary - **Status:** Archived / closed - **Employer:** University Hospitals of Leicester NHS Trust - **Location:** Leicester Royal Infirmary - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Mixed shifts 07:00am - 19:00pm Monday to Friday) - **Closing date:** 2026-08-27T22:59:00.000Z - **Posted:** 2026-08-14T13:10:37.126Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Leicestershire/Leicester/University_Hospitals_Leicester_NHS_Trust/ENT_Pathway_Support_Coordinator/ENT_Pathway_Support_Coordinator-v7836508 - **Employer website:** https://www.leicestershospitals.nhs.uk ## Job Content ### Job overview We are looking for a well-motivated, flexible and adaptable person who enjoys a challenge to join the busy ENT Admin Team. This role will include admin duties, preparing clinics, sitting clinic reception, and liaising with patients, clinicians and the rest of the ENT team. The right applicant will ideally have previous clerical and customer service experience. You should be enthusiastic, motivated and have excellent communication and organisational skills. You should be able to work well under pressure and have the ability to prioritise your own workload. You will be expected to use your initiative and discretion, have an enthusiasm for your work and an excellent ‘team’ working ethos which is essential for our service to succeed. ### Main duties of the job To prep allocated consultant clinic notes. Sit on the main clinic reception and report patient attendance. Ensure all relevant information required for outpatient appointments is recorded and in the case notes. To update any missing outcomes from clinic and chase to complete clinic outcome. To attend in-service training meetings to ensure skills and knowledge are kept up-to-date and appropriate to post. Any other administration duties commensurate with the role and service needs. ### Detailed job description and main responsibilities - Ensure accurate and timely processing of clinical and administrative correspondence. - Prioritise work in appropriate order to ensure work is completed within agreed targets times. - Clinic preparation specifically retrieval of notes, filing, tracking in and out. - Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey. - To utilise the NerveCentre system to update case note tracking.. - To ensure all outcomes are recorded accurately electronically. - To attend all mandatory training as required by the CMG/Trust. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Data protection and confidentiality. - Adheres to policies and procedures. ### Experience **Essential** - Experience dealing with customer/patients **Desirable** - One year admin or customer service ### Training & Qualifications **Essential** - Educated to GCSE standard or equivalent - Computer Literate **Desirable** - Experience with NHS systems and procedures - Experience using Nerve Centre ### Commitment to Trust Values **Essential** - Must be able to demonstrate behaviors consistent with Trust Values and Behaviors ### Analytical and Judgement skills **Essential** - Able to solve problems and take preventative actions, referring to others where appropriate. ### Planning and organisation skills **Essential** - Sound organisational skills - able to work under pressure and prioritise work. - Able to meet deadlines. - Able to use own initiative. - Pays attention to detail and consistently produces accurate work. ### Equality, Diversity and Inclusion **Essential** - Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. - All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others ### Communication & Relationship Skills **Essential** - Effective team worker - Flexible Good verbal and written communication skills. - Deals with situations with tact and diplomacy - Able to deal with personal information with sensitivity, always respecting privacy and dignity - Able to deal with enquiries where there may be barriers to understanding - Ensures professional behaviour and integrity at all times **Desirable** - Experience in handling difficult patient queries ## Documents - [jd & sp (pdf, 480.3kb)](https://www.healthjobsuk.com/documents?vdoc=10106660) - [employee benefits (pdf, 578.5kb)](https://www.healthjobsuk.com/documents?edoc=2350) - [updated clinic coordinator job spec (pdf, 464.6kb)](https://www.healthjobsuk.com/documents?vdoc=10106658) - [understanding your right to work in the uk (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2349) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.