# ENT - Outpatient Receptionist

> NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/ent-outpatient-receptionist/4b445c7a-9a02-42cd-97db-cbf95938f8e9
- **Markdown:** https://www.jobclerk.com/job/ent-outpatient-receptionist/4b445c7a-9a02-42cd-97db-cbf95938f8e9.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust
- **Town:** Bristol
- **Region:** South West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 pa pro rata
- **Contract type:** 12 months (Fixed term contract)
- **Employment type:** Full time - 37.5 hours per week (37.5 hours Mon-Fri - Currently 9am - 5pm, but will consider 8am to 4pm)
- **Closing date:** 2026-08-03T23:59:00.000Z
- **Posted:** 2026-07-22T14:56:55.742Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/ENT_Outpatient_Receptionist_Band_Months_Fixed_Term/ENT_Outpatient_Receptionist_Band_Months_Fixed_Term-v8168692
- **Application URL:** https://apps.trac.jobs/job-advert/8168692?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhbw.nhs.uk

## Job Content

### Job overview

We are looking for a motivated and enthusiastic individual to become members of our Outpatient Reception team.

Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.

### Main duties of the job

Communication:

- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Patient Care:

- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning:

- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
- To keep waiting areas tidy and patient information materials up to date
- To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process)
- Attend appropriate meetings as required by the role’s line manager.

Service Development and Research:

- Attend training courses as required to support personal development and the needs of the service.
- Assist in training of new members of the team.
- To take part in departmental audits and associated duties

### Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

## Person Specification

### Aptitudes

**Essential**

- Supportive
- Respectful
- Innovative
- Collaborative

### Skills and Abilities

**Essential**

- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team

### Knowledge and Experience

**Essential**

- Previous receptionist experience in a healthcare or public setting
- Previous NHS experience
- Clerical/administration experience including filing and/or reception

### Qualifications and Training

**Essential**

- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

## Documents

- [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005)
- [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397)
- [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131)
- [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476)
- [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667)
- [ent band 2 receptionist 12m fixed term (pdf, 800.5kb)](https://www.healthjobsuk.com/documents?vdoc=10477776)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.