# ENT Medical Support Secretary > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ent-medical-support-secretary/0af3ac6f-6d00-45b8-a652-75d896620db2 - **Markdown:** https://www.jobclerk.com/job/ent-medical-support-secretary/0af3ac6f-6d00-45b8-a652-75d896620db2.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** pa pro rata - **Contract type:** Permanent: Monday to Friday - **Employment type:** Full time - 37.5 hours per week (Monday to Friday - Core Office Hours) - **Closing date:** 2026-06-10T23:59:00.000Z - **Posted:** 2026-05-27T18:02:40.548Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Administrative/Administrative-v8041022 - **Application URL:** https://apps.trac.jobs/job-advert/8041022?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview The role is part of a team which provides an efficient and effective patient-focused secretarial service for ENT clinicians Key tasks will include formatting of clinic letters, managing the Medical Secretary in-box and responding to e-mail queries, taking phone calls. You will also be a point of contact for queries from patients, relatives and other professionals and will be a key part of the team, driving forward service improvement and patient focussed care. ### Main duties of the job To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email  To act as a point of contact for patients, relatives and carers.  The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations Returning calls promptly and keeping callers updated with information in an effective and efficient way Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate   Please see job description for full details. ### Detailed job description and main responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. ## Job Details The role is part of a team which provides an efficient and effective patient-focused secretarial service for ENT clinicians Key tasks will include formatting of clinic letters, managing the Medical Secretary in-box and responding to e-mail queries, taking phone calls. You will also be a point of contact for queries from patients, relatives and other professionals and will be a key part of the team, driving forward service improvement and patient focussed care. ## Job Description To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations Returning calls promptly and keeping callers updated with information in an effective and efficient way Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate Please see job description for full details. ## Responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. ## Person Specification ### Aptitudes **Essential** - Supportive - Respectful - Innovative - Collaborative ### Skills and Abilities **Essential** - Effective and Polite manner when dealing with people both face to face and on the phone - Able to work under pressure and meet deadlines whislt maintaining a high standard of accuracy - Ability to work effectively in a busy team, adjust to change and motivate others - Ability to work on your own using your own initiative, if required - Confidence to handle difficult conversations with patients, relatives and carers - Effective organisational skills - Good IT skills including Microsoft packages - Attention to detail - Ability to adapt to use new computer packages and programmes ### Knowledge and Experience **Essential** - Experience of dealing with the public, both on telephone and in person **Desirable** - Clerical / administrative experience - Previous NHS experience - Understanding of medical terminology ### Qualifications and Training **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths - Business and Administration Level 3 NVQ or equivalent experience - Qualified in word processing or audio typing (or equivalent) ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) - [ent band 3 medical support secretary (full time) (pdf, 632.3kb)](https://www.healthjobsuk.com/documents?vdoc=10329573) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.