# ENT Admin Assistant > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ent-admin-assistant/0a00d728-0d77-4c09-a164-c849b7be8994 - **Markdown:** https://www.jobclerk.com/job/ent-admin-assistant/0a00d728-0d77-4c09-a164-c849b7be8994.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa pro rata - **Contract type:** Permanent: 30hrs per week - **Employment type:** Part time - 30 hours per week (30 hrs per week, Monday and Tuesday and Wednesday must be covered, there is some flexibility on the remaining day.) - **Closing date:** 2026-06-11T08:00:00.000Z - **Posted:** 2026-05-28T10:31:08.776Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Administration/Administration-v8027503 - **Application URL:** https://apps.trac.jobs/job-advert/8027503?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Ear Nose and Throat (ENT) Outpatients Department in an acute city centre hospital. This is a varied role which will allow the successful candidate to gain administrative experience in all areas of the department. Working in a fast-paced environment as part of a large, friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks. The successful applicant will be enthusiastic, confident and self-motivated, with excellent customer service and organisational skills. For further details please view the job description and person specification. This is a full-time position 37.5 hours per week, Monday - Friday, based at St Michaels Hospital. ### Main duties of the job This role will work across the ENT Department to support all areas with administrative tasks, and as such will give a fantastic insight into careers within the NHS. Communication: - To support the triaging of referrals by liaising with key clinical staff - Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders - Act as a point of contact for queries from clinical and non-clinical staff - Liaise with clinical and non-clinical teams across the Trust via telephone and email - Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate Patient Care: - To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: - To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required - Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots - Checking and sorting investigation reports and passing information on to clinical team as required - Ensure speciality specific documentation is completed and filed appropriately - Attend appropriate meetings as required by the role’s line manager ### Detailed job description and main responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. ## Job Details This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Ear Nose and Throat (ENT) Outpatients Department in an acute city centre hospital. This is a varied role which will allow the successful candidate to gain administrative experience in all areas of the department. Working in a fast-paced environment as part of a large, friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks. The successful applicant will be enthusiastic, confident and self-motivated, with excellent customer service and organisational skills. For further details please view the job description and person specification. This is a full-time position 37.5 hours per week, Monday - Friday, based at St Michaels Hospital. ## Job Description This role will work across the ENT Department to support all areas with administrative tasks, and as such will give a fantastic insight into careers within the NHS. Communication: To support the triaging of referrals by liaising with key clinical staff Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders Act as a point of contact for queries from clinical and non-clinical staff Liaise with clinical and non-clinical teams across the Trust via telephone and email Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate Patient Care: To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots Checking and sorting investigation reports and passing information on to clinical team as required Ensure speciality specific documentation is completed and filed appropriately Attend appropriate meetings as required by the role’s line manager ## Responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. ## Person Specification ### Aptitudes **Essential** - Supportive - Respectful - Innovative - Collaborative ### Skills and Abilities **Essential** - Effective and polite manner when dealing with people, both face to face and on the phone - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy - Ability to work effectively in a busy team, adjust to change and motivate others - Ability to work on your own, using your own initiative, if required - Confidence to handle difficult conversations with patients, relatives and carers - Effective organisational skills - Good IT skills including Microsoft packages - Attention to detail **Desirable** - Working knowledge of outpatient policies and procedures ### Knowledge and Experience **Essential** - Clerical / administrative experience, including filing and/or reception - Experience of dealing with the public, both on the telephone and in person **Desirable** - Previous NHS experience - Experience of using a Patient Administration System ### Qualifications and Training **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths - NVQ Level 3 or 2 A/ AS Levels or have equivalent work/appropriate experience to this level ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [band 3 thoracic admin assistant (pdf, 536.3kb)](https://www.healthjobsuk.com/documents?vdoc=10315875) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.