# Enhanced Care Support Worker > NHS job listing from Job Clerk for East Lancashire Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/enhanced-care-support-worker/a76d5a7d-7ebe-4ad0-a0eb-e13b913f10ed - **Markdown:** https://www.jobclerk.com/job/enhanced-care-support-worker/a76d5a7d-7ebe-4ad0-a0eb-e13b913f10ed.md ## Summary - **Status:** Live - **Employer:** East Lancashire Hospitals NHS Trust - **Town:** Blackburn - **Region:** North West - **Country:** England - **Profession:** Healthcare support worker - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (weekdays, nights and weekends) - **Closing date:** 2026-06-22T08:00:00.000Z - **Posted:** 2026-06-08T14:21:21.456Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Blackburn/East_Lancashire_Hospitals_NHS_Trust/Corporate/Corporate-v8002034 - **Application URL:** https://apps.trac.jobs/job-advert/8002034?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.elht.nhs.uk ## Job Content ### Job overview The post holder will work as an integrated member of the multi-disciplinary team (MDT), working to support patients who present with complex and challenging enhanced care needs. The post holder will be required to use their initiative when working on the wards to implement person centered plans of care and are expected to report any clinical progress or change to the Nurse in Charge. The post holder will carry out assigned tasks involving direct/indirect service user care and support service users under the supervision of a RN. ### Main duties of the job Providing 1:1 care Supporting with all aspects of Daily Living Provide appropriate activities to engage the patient To use knowledge to identify patients unmet needs. Have the ability to utilise de-escalation techniques in challenging scenarios as required May require the use of restraint in extreme circumstances ### Detailed job description and main responsibilities - Provide reassurance and support to patients and carers/family - Enable patients to participate in recreation and leisure activities - Support/enable patients to maintain their personal hygiene and appearance - Support/enable patients to eat, drink and maintain personal care - Support/enable patients to achieve physical comfort - Support/enable patients to manage their domestic and personal resources - Make written records under the supervision of an RN - Recognise and respond appropriately to urgent and emergency situations - Provide escort for therapeutic leave for service users - May be requested to move to another ward within the Trust - Give verbal reports on patients care, needs and daily outcomes - Contribute to the support of patients during programmes of care/rehabilitation - Provide 1:1 support for patients to maintain safety Communication and Relationship Skills - Support individuals equality, diversity and rights - Ensure a friendly and helpful attitude to patients, visitors and colleagues, at all times. - Enable patients to maintain contacts in the community - Maintain effective working relationships with the multidisciplinary team. Interviewer information pack - Provide verbal feedback to colleagues regarding patient presentation during for example, handover. - To attend and participate in handovers - Interacting with patients which may involve providing information and using skills to overcome barriers in an empathetic and reassuring manner Analytical and Judgmental Skills - Monitor patient health and well-being and report any changes to the Nurse in Charge/Team Leader Planning and Organisational Skills - Work as part of a multi-disciplinary team in planning - Undertake Safety and Security (SAS) duties if trained to do so. Physical Skills - Can undertake de-escalation techniques Responsibilities for Policy and Service Development - To work within Trust and local policies and procedures Responsibilities for Finance - Handle patient’s cash and property in line with the Trust’s Standing Financial Instructions Responsibilities for HR Interviewer information pack - May support student nurses and learners on the ward - May participate in the internal induction and demonstration of own duties to new staff Responsibility for Information Resources - With support/guidance from the registered nurse can update patient records Research and Development - Participate in internal audits Freedom to Act - Works semi-autonomously during escort duties, ability to work with a minimum of direct supervision. The range of duties and responsibilities outlined above are indicative only and are intended to give a broad idea of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the training requirements of the post holder. ## Job Details The post holder will work as an integrated member of the multi-disciplinary team (MDT), working to support patients who present with complex and challenging enhanced care needs. The post holder will be required to use their initiative when working on the wards to implement person centered plans of care and are expected to report any clinical progress or change to the Nurse in Charge. The post holder will carry out assigned tasks involving direct/indirect service user care and support service users under the supervision of a RN. ## Job Description Providing 1:1 care Supporting with all aspects of Daily Living Provide appropriate activities to engage the patient To use knowledge to identify patients unmet needs. Have the ability to utilise de-escalation techniques in challenging scenarios as required May require the use of restraint in extreme circumstances ## Responsibilities Provide reassurance and support to patients and carers/family - Enable patients to participate in recreation and leisure activities - Support/enable patients to maintain their personal hygiene and appearance - Support/enable patients to eat, drink and maintain personal care - Support/enable patients to achieve physical comfort - Support/enable patients to manage their domestic and personal resources - Make written records under the supervision of an RN - Recognise and respond appropriately to urgent and emergency situations - Provide escort for therapeutic leave for service users - May be requested to move to another ward within the Trust - Give verbal reports on patients care, needs and daily outcomes - Contribute to the support of patients during programmes of care/rehabilitation - Provide 1:1 support for patients to maintain safety Communication and Relationship Skills - Support individuals equality, diversity and rights - Ensure a friendly and helpful attitude to patients, visitors and colleagues, at all times. - Enable patients to maintain contacts in the community - Maintain effective working relationships with the multidisciplinary team. Interviewer information pack - Provide verbal feedback to colleagues regarding patient presentation during for example, handover. - To attend and participate in handovers - Interacting with patients which may involve providing information and using skills to overcome barriers in an empathetic and reassuring manner Analytical and Judgmental Skills - Monitor patient health and well-being and report any changes to the Nurse in Charge/Team Leader Planning and Organisational Skills - Work as part of a multi-disciplinary team in planning - Undertake Safety and Security (SAS) duties if trained to do so. Physical Skills - Can undertake de-escalation techniques Responsibilities for Policy and Service Development - To work within Trust and local policies and procedures Responsibilities for Finance - Handle patient’s cash and property in line with the Trust’s Standing Financial Instructions Responsibilities for HR Interviewer information pack - May support student nurses and learners on the ward - May participate in the internal induction and demonstration of own duties to new staff Responsibility for Information Resources - With support/guidance from the registered nurse can update patient records Research and Development - Participate in internal audits Freedom to Act - Works semi-autonomously during escort duties, ability to work with a minimum of direct supervision. The range of duties and responsibilities outlined above are indicative only and are intended to give a broad idea of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the training requirements of the post holder. ## Person Specification ### Education **Essential** - Can demonstrate the skills and knowledge gained through previous’ work / experience (paid/unpaid) in a care setting **Desirable** - Currently hold a NVQ Level II or Higher in Health and Social Care or QCF Diploma in Health and Social Care. ### Knowledge **Essential** - Demonstrates an understanding of the issues surrounding enhanced care, cognitive impairment and person centred care and recovery - Understands their duties and responsibilities under the Data Protection Act with regard to patient confidentiality. **Desirable** - Can demonstrate basic IT skills ### Experience **Essential** - Wider experience and diversity of care settings to ensure a variety of patient needs can be met **Desirable** - Experience of updating electronic records - Up to date or working knowledge of de-escalation techniques ### Skills and Abilities **Essential** - Can demonstrate a clear commitment to the Trust values - Can communicate effectively with a wide range of people, which includes patients, carers, nurses, Occupational therapists, Managers, doctors, external consultants (e.g. CQC, Audit). - Has basic IT/keyboard skills ### Work related circumstances **Essential** - Ability to work flexibly as service requires including reasonable moves within the service ## Documents - [privacy notice (pdf, 305.1kb)](https://www.healthjobsuk.com/documents?edoc=1761) - [job description (pdf, 176.4kb)](https://www.healthjobsuk.com/documents?vdoc=10287189) - [person specification (pdf, 129.9kb)](https://www.healthjobsuk.com/documents?vdoc=10357758) - [benefits of working at elht (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2405) - [additional candidate information 2024 (pdf, 408.6kb)](https://www.healthjobsuk.com/documents?edoc=2494) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.