# Endoscopy Receptionist

> NHS job listing from Job Clerk for University Hospitals of North Midlands NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/endoscopy-receptionist/bf5d09e0-1484-4dbe-a5d5-7a219e632727
- **Markdown:** https://www.jobclerk.com/job/endoscopy-receptionist/bf5d09e0-1484-4dbe-a5d5-7a219e632727.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals of North Midlands NHS Trust
- **Location:** County Hospital
- **Workplace type:** onsite
- **Profession:** Receptionist
- **Grade:** Band 2
- **Salary:** £25,272 per annum pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 23.75 hours per week (2 shift patterns alternating weekly (job share): Monday to Wednesday, 08:00 - 18:00, Monday to Tuesday, 08:00 - 18:00.  Currently based at County Hospital, however the role also covers the CDC and Royal Stoke Hospital.)
- **Closing date:** 2026-09-16T22:59:00.000Z
- **Posted:** 2026-09-02T07:51:29.438Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/Stafford/University_Hospitals_North_Midlands_NHS_Trust/Digestive_Diseases/Digestive_Diseases-v8264993
- **Application URL:** https://apps.trac.jobs/job-advert/8264993?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhnm.nhs.uk

## Job Content

### Job overview

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

### Main duties of the job

To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communicates tactfully with patients, staff about appointments or any other queries deemed necessary.

Communicates with patients and their relatives who are telephoning to update their personal details and change cancel appointments.

### Detailed job description and main responsibilities

The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking team.

To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trust's systems including: Choose and Book, iPortal, Unisoft/Endobase and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager:

Sophie Dodds, Operational Services Manager

Email: Sophie.Dodds@uhnm.nhs.uk

Tel: 01782 676185

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Experience

**Essential**

- Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel

**Desirable**

- Experience working in a patient environment

### Education and qualifications

**Essential**

- GCSE Maths and English at grade C or above, or equivalent qualifications

**Desirable**

- NVQ in customer related/ administration or working towards this

## Documents

- [job description (pdf, 824.5kb)](https://www.healthjobsuk.com/documents?vdoc=10579263)
- [policy ex-offenders (pdf, 36.1kb)](https://www.healthjobsuk.com/documents?edoc=1001)
- [speaking up policy (pdf, 523.6kb)](https://www.healthjobsuk.com/documents?edoc=2142)
- [dbs code of practice (pdf, 54.9kb)](https://www.healthjobsuk.com/documents?edoc=1004)
- [personal specification (pdf, 896.5kb)](https://www.healthjobsuk.com/documents?vdoc=10579265)
- [family relocation information (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1118)
- [infection control statement (pdf, 107.5kb)](https://www.healthjobsuk.com/documents?edoc=1003)
- [recruitment reasonable adjustments (pdf, 122.1kb)](https://www.healthjobsuk.com/documents?edoc=2872)
- [statement handling – updated from policy (pdf, 33.6kb)](https://www.healthjobsuk.com/documents?edoc=1000)
- [policy - managing risks associated with safeguarding children (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=3080)
- [policy - protection of adults from abuse and neglect who have care and support needs (pdf, 3.1mb)](https://www.healthjobsuk.com/documents?edoc=3079)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.