# Endoscopy Booking Support > NHS job listing from Job Clerk for University Hospitals of North Midlands NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/endoscopy-booking-support/cb44bb04-9357-4b92-a3e7-afcb6cd726bb - **Markdown:** https://www.jobclerk.com/job/endoscopy-booking-support/cb44bb04-9357-4b92-a3e7-afcb6cd726bb.md ## Summary - **Status:** Live - **Employer:** University Hospitals of North Midlands NHS Trust - **Town:** Stoke On Trent - **Region:** Midlands - **Country:** England - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (37.5 Hours. 7 day service; hours between Monday to Sunday, 08:00 - 20:00) - **Closing date:** 2026-06-18T23:59:00.000Z - **Posted:** 2026-06-04T08:21:47.387Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/Stoke_on_Trent/University_Hospitals_North_Midlands_NHS_Trust/Digestive_Diseases_Directorate/Digestive_Diseases_Directorate-v8047413 - **Application URL:** https://apps.trac.jobs/job-advert/8047413?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhnm.nhs.uk ## Job Content ### Job overview At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations. The role is a  hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team. ### Main duties of the job The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile.  The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems required to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection. To undertake clerical duties; this includes providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients and staff about appointments or any other queries deemed necessary.  The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments. ### Detailed job description and main responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. ## Job Details At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations. The role is a hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team. ## Job Description The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile. The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems required to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection. To undertake clerical duties; this includes providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients and staff about appointments or any other queries deemed necessary. The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments. ## Responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. ## Person Specification ### Experience **Essential** - Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel **Desirable** - Experience working in a patient environment ### Education and qualifications **Essential** - GCSE Maths and English at grade C or above, or equivalent qualifications **Desirable** - NVQ in customer related/ administration or working towards this ## Documents - [job description (pdf, 896.5kb)](https://www.healthjobsuk.com/documents?vdoc=10336372) - [policy ex-offenders (pdf, 36.1kb)](https://www.healthjobsuk.com/documents?edoc=1001) - [speaking up policy (pdf, 523.6kb)](https://www.healthjobsuk.com/documents?edoc=2142) - [dbs code of practice (pdf, 54.9kb)](https://www.healthjobsuk.com/documents?edoc=1004) - [personal specification (pdf, 824.5kb)](https://www.healthjobsuk.com/documents?vdoc=10336373) - [family relocation information (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1118) - [infection control statement (pdf, 107.5kb)](https://www.healthjobsuk.com/documents?edoc=1003) - [recruitment reasonable adjustments (pdf, 122.1kb)](https://www.healthjobsuk.com/documents?edoc=2872) - [statement handling – updated from policy (pdf, 33.6kb)](https://www.healthjobsuk.com/documents?edoc=1000) - [trust policy on managing risk associated with safeguarding children (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=1007) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.