# Endoscopy Booking Coordinator > NHS job listing from Job Clerk for Milton Keynes University Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/endoscopy-booking-coordinator/b6c03f5c-88c0-4d22-b1b0-274931765ba3 - **Markdown:** https://www.jobclerk.com/job/endoscopy-booking-coordinator/b6c03f5c-88c0-4d22-b1b0-274931765ba3.md ## Summary - **Status:** Live - **Employer:** Milton Keynes University Hospital NHS Foundation Trust - **Location:** Milton Keynes University Hospital - **Workplace type:** onsite - **Profession:** Appointments administrator - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum pro rata - **Contract type:** 8 months (Fixed-term contract until 12.06.2027) - **Employment type:** Part time - 28 hours per week - **Closing date:** 2026-11-04T23:59:00.000Z - **Posted:** 2026-10-21T16:19:28.259Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Buckinghamshire/Milton_Keynes/Milton_Keynes_University_Hospital_NHS_Foundation_Trust/Endoscopy/Endoscopy-v8385631 - **Application URL:** https://apps.trac.jobs/job-advert/8385631?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.mkuh.nhs.uk ## Job Content ### Job overview Endoscopy Booking Coordinator Department: Endoscopy Band 4 Hours: 28 hours per week An exciting opportunity has arisen within the Endoscopy Team for a PART TIME Booking Coordinator, cover maternity leave. This fixed-term role is a key part of the Endoscopy team, responsible for coordinating patient bookings and managing waiting lists to ensure patients receive timely care while supporting delivery of national waiting time and cancer pathway targets. The post holder will work closely with a variety of stakeholder to maximise list utilisation, manage complex pathways, and provide an efficient, patient-focused booking service. The role involves day-to-day management of endoscopy waiting lists, appointment scheduling, capacity planning and validation of patient pathways. Working across a range of digital systems, the successful candidate will ensure patient records and waiting list data are accurate and up to date, proactively identify potential delays or breaches, and help implement service improvements to enhance patient access and experience. The post holder will provide a high standard of customer service, responding to patient and staff enquiries, supporting new staff induction and training, and contributing to the smooth running of the department. Strong organisational skills, attention to detail and the ability to manage multiple priorities while building effective working relationships are essential. We are unable to offer sponsorship for this role Interview: 11/11/2026 ### Main duties of the job “- NHS Survey, 2023 We care We communicate We collaborate We contribute They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9% To deliver efficient, timely booking of endoscopy procedures and consistently ensure a patient-focused service which promotes good customer service and effective working relationships during the fixed-term period. ### Detailed job description and main responsibilities Waiting List Management - Responsible for ensuring maximum use of all endoscopy lists liaising with the team, to escalate when lists appear underutilised / over utilised. - Responsible for coordination of the waiting list validation process, ensuring the correct action is taken for patients who do not respond or who are not in a position to receive their treatment. - Follow Trust policies and protocols to maintain a booking process which embraces patient choice. - For complex admissions, ensure that diagnostic tests are arranged in consultation with clinical staff. Data entry - To be competent and confident with all elective processes and outpatient processes. - Ability to add order, add waiting list, maintain waiting lists, remove, suspend, schedule, pull endoscopy reports, outpatient bookings in connection with endoscopy appointments. To identify and be responsible for identifying problems with admin processes, follow the correct reporting process, share information with colleagues and assist colleagues with training and understanding of bookings. - Using Electronic Document Management (EDM) system and word to formulate patient letters. Departmental Responsibilities - The post holder will have responsibility for the day-to-day management of waiting lists and their theatre / diagnostic diary and liaison regarding these with all personnel involved. (Consultant, nurse Endoscopists, endoscopy admin manager, Divisional managers, operations managers, bed managers, pre-assessment, Endoscopy suite, MDT coordinators) - To support with induction, training and development programmes for all new staff and staff from other areas that visit and receive training within the department - To provide advice and guidance to colleagues within the department and outside ensuring, in conjunction with the manager, that they develop professionally within their roles. Please refer to the job description for further details. ## Person Specification ### Skills **Essential** - Excellent communication skills both written and oral, including ability to relate to people. - Experience or working in a team and developing effective working relationships with staff at all levels - Ability to plan and prioritize own workload, giving attention to detail. - Evidence of working under pressure to tight deadlines. - Take responsibility for own actions, behaviours and achievement of work objectives and goals. ### Experience **Essential** - Administration experience working within a clinical environment. - Experience of using IT/Patient data Systems. - Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines. - Experience of handling inbound and outbound telephone calls of a potentially sensitive nature. **Desirable** - Experience of using: o eCare o Unisoft o Trust PTL o EDM ### Communication **Essential** - Approachable and calm manner. - Experience handling phone calls from patients/members of the public. - Good interpersonal skills (verbal and written). ### Specific requirements **Essential** - Able to perform the duties of the post with reasonable aids and adaptations. - Ability to work for long periods on a computer. ### Qualifications and knowledge **Essential** - Good general education including English minimum of 5 GCSE (Grade A to C) or equivalent. - Strong IT skills in relation to Microsoft packages including word/excel to NVQ level 3. **Desirable** - Knowledge of validation of patient pathways. - Knowledge of diagnostic patient pathways. ### Personal and people development **Essential** - Must be able to work as an integral member of a team. ## Documents - [job description (pdf, 136.4kb)](https://www.healthjobsuk.com/documents?vdoc=10714988) - [person specification (pdf, 104.7kb)](https://www.healthjobsuk.com/documents?vdoc=10714989) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.