# Endoscopy Booking Clerk > NHS job listing from Job Clerk for Bedfordshire Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/endoscopy-booking-clerk/c7054118-a8da-40b1-9925-6e17bd0a1bef - **Markdown:** https://www.jobclerk.com/job/endoscopy-booking-clerk/c7054118-a8da-40b1-9925-6e17bd0a1bef.md ## Summary - **Status:** Live - **Employer:** Bedfordshire Hospitals NHS Foundation Trust - **Town:** Luton - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-04T23:59:00.000Z - **Posted:** 2026-07-22T09:21:32.338Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bedfordshire/Luton/Bedfordshire_Hospitals_NHS_Foundation_Trust/Endoscopy/Endoscopy-v8140025 - **Application URL:** https://apps.trac.jobs/job-advert/8140025?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ldh.nhs.uk ## Job Content ### Job overview The Endoscopy Department Booking Office is looking for two enthusiastic Booking Clerks to join their friendly team, working alongside other admin team members in a fast-paced office environment. ### Main duties of the job The post holders will be part of the Endoscopy Administration Team and be responsible for the administration and upkeep of the Luton Endoscopy waiting list and booking of patients within the breach dates and through the correct  pathways. The Booking Clerks will utilise the Patient Information Management System (IPM) to record waiting list information, whilst ensuring all patient information is up to date and any problems reported upwards. The post holders will liaise closely with all Consultants and users of the Endoscopy Unit to ensure that good communication is in place and assist with the implementation of new guidelines and policies to ensure targeted are met in line with National and Local Guidelines. ### Detailed job description and main responsibilities Responsible for the booking of patients within the breach dates and through the correct pathways depending on the triage of referral. Report any potential breaches to the Administrative and Waiting List Leads. To work closely with the Endoscopy Compliance Lead, supporting them with any administration tasks including audio typing and sending out of letters. To take incoming telephone calls ensuring they are dealt with courteously and sensitive manner with due regard to confidentiality. Resolve enquiries from patients and provide advice, reassurance to patients, carers/relatives, who have concerns regarding appointments or procedures. When instructed by the Administrative and Waiting List Leads and/or the Endoscopy Operational Compliance Manager, moving patient’s appointment due to unforeseen circumstances. If cancelled on the day of appointment, contact patients directly, making sure patients are offered a date within appropriate time frame. To be responsible for ensuring that if a patient is unable to attend an appointment, the vacant slot is efficiently offered to another patient. ## Person Specification ### Knowledge **Essential** - Organisational skills and the ability to work independently and effectively within a management structure - Excellent interpersonal skills and communication skills, both written and verbal - Excellent telephone manner - Understanding of waiting list management systems and knowledge of patient record systems ### Experience **Essential** - Previous admin/clerical experience and evidence of competence of the role - Experience of working with NHS Waiting Lists - Customer care Experience - Working on your own initiative **Desirable** - Knowledge of electronic reporting scheduling system ### Qualifications **Essential** - Good Standard of Education (equivalent GCSE maths/English) - Evidence of further education (diploma, NVQ 3 or acquired through training experience to NVQ level equivalent 3) **Desirable** - ECDL (or equivalent experience) - Database/audit skills qualification ### Personal Skills **Essential** - Team focussed - Able to work under pressure ## Documents - [staff benefits (png, 1.6mb)](https://www.healthjobsuk.com/documents?edoc=2879) - [job description (pdf, 390.4kb)](https://www.healthjobsuk.com/documents?vdoc=10438608) - [functional skills (pdf, 144.4kb)](https://www.healthjobsuk.com/documents?vdoc=10438610) - [person specification (pdf, 53.0kb)](https://www.healthjobsuk.com/documents?vdoc=10438609) - [l&d hospital site map (pdf, 96.8kb)](https://www.healthjobsuk.com/documents?edoc=1454) - [staff diversity network (pdf, 140.3kb)](https://www.healthjobsuk.com/documents?edoc=2866) - [information for disabled applicants (pdf, 98.7kb)](https://www.healthjobsuk.com/documents?edoc=2870) - [disclosure & barring information and recruitment of ex-offenders (pdf, 78.5kb)](https://www.healthjobsuk.com/documents?edoc=1456) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.