# End User Support Engineer > NHS job listing from Job Clerk for University Hospitals of Derby and Burton NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/end-user-support-engineer/47029261-e9b4-407f-9d04-e1153b4ea725 - **Markdown:** https://www.jobclerk.com/job/end-user-support-engineer/47029261-e9b4-407f-9d04-e1153b4ea725.md ## Summary - **Status:** Live - **Employer:** University Hospitals of Derby and Burton NHS Foundation Trust - **Town:** Derby - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 pa/pro rata - **Contract type:** 12 months (Fixed term/Secondment) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-02T23:59:00.000Z - **Posted:** 2026-05-25T23:02:57.123Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Derbyshire/Derby/University_Hospitals_Derby_Burton_NHS_Foundation_Trust/IT_Digital_Services/IT_Digital_Services-v7988962 - **Application URL:** https://apps.trac.jobs/job-advert/7988962?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhdb.nhs.uk ## Job Content ### Job overview Do you hold a Full UK Drivers Licence? This is essential to this role. The Desktop team provide a responsive service undertaking day to day support of desktops, laptops, printers and peripherals.  You will be responsible for the setup and installation of new hardware/software as well as troubleshooting and investigation into a variety of desktop related incidents and service requests. University Hospitals of Derby and Burton consists of 5 busy hospitals which provide a wide range of acute and emergency health services. The care we provide is paramount and it is essential that when needed, our doctors and nurses can rely on our IT systems to help support their treatment of patients. You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Meditech and Lorenzo are desirable, and you should have a good understanding of National Information Security Requirements. If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application. Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying or a Secondment. If you have any questions or require further guidance, please contact the Recruitment Team. ### Main duties of the job Provide 2nd line support for the Trust IT systems, desktop devices and peripherals within the hospital and at off-site locations. To support the delivery of IT systems and services in the hospital and community assisting with customer support, system training and technical queries. Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems. Closing dates of applications:02 June 2026 Interview dates: 16 June 2026 ### Detailed job description and main responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers ## Job Details Do you hold a Full UK Drivers Licence? This is essential to this role. The Desktop team provide a responsive service undertaking day to day support of desktops, laptops, printers and peripherals.  You will be responsible for the setup and installation of new hardware/software as well as troubleshooting and investigation into a variety of desktop related incidents and service requests. University Hospitals of Derby and Burton consists of 5 busy hospitals which provide a wide range of acute and emergency health services. The care we provide is paramount and it is essential that when needed, our doctors and nurses can rely on our IT systems to help support their treatment of patients. You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Meditech and Lorenzo are desirable, and you should have a good understanding of National Information Security Requirements. If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application. Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying or a Secondment. If you have any questions or require further guidance, please contact the Recruitment Team. ## Job Description Provide 2nd line support for the Trust IT systems, desktop devices and peripherals within the hospital and at off-site locations. To support the delivery of IT systems and services in the hospital and community assisting with customer support, system training and technical queries. Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems. Closing dates of applications:02 June 2026 Interview dates: 16 June 2026 ## Responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers ## Person Specification ### Skills and Ability **Essential** - Robust analytical approach to all technical problems and methodical problem solving skills ### Experience & Knowledge **Essential** - Demonstrable experience of supporting Hardware (PCs, Laptops) - Knowledge and understanding of NHS organisations and structures and systems. **Desirable** - Demonstrable experience of working under pressure and deadlines ### Education, Training and Qualifications **Essential** - Microsoft Certified Technical Specialist qualification, or equivalent e.g. Microsoft Certified Professional, Certified Novell Administrator. ## Documents - [jd&ps 2026 (pdf, 431.9kb)](https://www.healthjobsuk.com/documents?vdoc=10272715) - [positive action statement (pdf, 3.7mb)](https://www.healthjobsuk.com/documents?ddoc=1946) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.