# End User Application Support Engineer

> NHS job listing from Job Clerk for Northamptonshire Healthcare NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/end-user-application-support-engineer/6bdf9b01-9ca1-4995-8ccd-9841c8c8b60d
- **Markdown:** https://www.jobclerk.com/job/end-user-application-support-engineer/6bdf9b01-9ca1-4995-8ccd-9841c8c8b60d.md

## Summary

- **Status:** Live
- **Employer:** Northamptonshire Healthcare NHS Foundation Trust
- **Location:** Trust Headquarters, St Mary's Hospital
- **Workplace type:** onsite
- **Profession:** IT support officer
- **Grade:** Band 5
- **Salary:** £32,073 - £39,043 per annum
- **Contract type:** Permanent: We have 2 WTE Positions available
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-10-19T22:59:00.000Z
- **Posted:** 2026-10-05T13:01:07.473Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Northamptonshire/Kettering/Northamptonshire_Healthcare_NHS_Foundation_Trust/End_User_Application_Support_Engineer/End_User_Application_Support_Engineer-v8307914
- **Application URL:** https://apps.trac.jobs/job-advert/8307914?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.nhft.nhs.uk

## Job Content

### Job overview

The End User Application Support Engineer provides first line technical support in response to service desk requests from Northamptonshire Healthcare NHS Foundation Trust and partner organisations, ensuring that issues are resolved at first point of contact wherever possible. The role supports the smooth and timely delivery of IT service management support in line with agreed key performance indicators and service level agreements.

The post holder will provide professional telephone and remote support, triage and escalate incidents where required, support user account administration, monitor core business systems and contribute to the continuous improvement of Service Desk processes.

The post holder will work closely with Service Desk colleagues, field technicians, second line and third-party support teams, users across Northamptonshire Healthcare NHS Foundation Trust and partner organisations, and other Digital Technology Services teams to support effective incident resolution, maintain service standards and contribute to the ongoing development of the Service Desk function.

The role requires flexibility to meet the needs of a 24/7 workforce, including weekend working, extended hours shift patterns and participation in an on-call rota as required.

### Main duties of the job

For further information on the advertised role, please refer to the Main duties and responsibilities within the job description.

### Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

## Person Specification

### Assessment against application form

**Essential**

- Meets essential criteria against knowledge and experience
- Meets Essential Criteria against behaviours and values
- Meets essential criteria against skills and ability

**Desirable**

- Meets desirable criteria against knowledge and experience

## Documents

- [your guide to nhft (pdf, 1.3mb)](https://www.healthjobsuk.com/documents?edoc=3047)
- [end user application support engineer (pdf, 440.4kb)](https://www.healthjobsuk.com/documents?vdoc=10627911)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.