# EMS 999 Call Handler > NHS job listing from Job Clerk for Welsh Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ems-999-call-handler/ede15d36-e79a-4583-af49-2761c47373cd - **Markdown:** https://www.jobclerk.com/job/ems-999-call-handler/ede15d36-e79a-4583-af49-2761c47373cd.md ## Summary - **Status:** Live - **Employer:** Welsh Ambulance Service NHS Trust - **Town:** Newport - **Region:** Newport - **Country:** Wales - **Profession:** Ambulance and emergency care - **Grade:** Band 3 - **Salary:** £26,300 - £27,890 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week (various shifts patterns covering 24/7) - **Closing date:** 2026-06-11T23:59:00.000Z - **Posted:** 2026-06-04T14:51:44.859Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Denbighshire/Cwmbran/Welsh_Ambulance_Service_University_NHS_Trust/Service_Delivery/Service_Delivery-v8007013 - **Application URL:** https://apps.trac.jobs/job-advert/8007013?ShowJobAdvert=&feedid=9002 - **Employer website:** https://ambulance.nhs.wales ## Job Content ### Job overview The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler. The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential. The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial. ### Main duties of the job As part of the role you will liaise with members of the public as well as Health Care Professionals and good communication and customer care are essential skills required by the post. You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit ## Job Details The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler. The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential. The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial. ## Job Description As part of the role you will liaise with members of the public as well as Health Care Professionals and good communication and customer care are essential skills required by the post. You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. ## Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit ## Person Specification ### Other **Essential** - Able to commute to work in unsociable hours, for regular shift work, including weekends and public holidays ### Experience **Essential** - Dealing with the public on the phone - Working as part of a team - Good Telephony Skills **Desirable** - Health service experience - Experience of working in a call centre environment - Experience of working within a multi-disciplinary, multi-agency team ### Skills and Attributes **Essential** - Excellent interpersonal skills - Ability to communicate in a confident manner with the general public and/or demonstrate evidence of customer service skills - Able to work independently or as part of a team - Ability to follow and interpret policies and procedures - Analytical approach to work - Ability to work under pressure and remain calm - Advanced Typing/word processing skills - Flexible approach to work **Desirable** - Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh ### Qualifications and Knowledge **Essential** - Minimum 5 GCSE’s at Grade C or above, including Maths and English (or equivalent) - Ability to work within clearly defined limits - Ability to add value and exercise own initiative ## Documents - [ceo letter (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?edoc=915) - [jdps english (pdf, 512.3kb)](https://www.healthjobsuk.com/documents?vdoc=10292363) - [sdmp cymraeg (pdf, 600.3kb)](https://www.healthjobsuk.com/documents?vdoc=10292364) - [ceo - cymraeg (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?edoc=1976) - [wast behaviour pack (pdf, 235.8kb)](https://www.healthjobsuk.com/documents?edoc=2728) - [oh form - ig ffurflen (pdf, 656.5kb)](https://www.healthjobsuk.com/documents?vdoc=10292365) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2839) - [nwssp recruitment services privacy notice (pdf, 704.3kb)](https://www.healthjobsuk.com/documents?edoc=1635) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.