# Employee Relations Manager > NHS job listing from Job Clerk for Croydon Health Services NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/employee-relations-manager/49740667-d3e2-47cb-ab46-394e25e40926 - **Markdown:** https://www.jobclerk.com/job/employee-relations-manager/49740667-d3e2-47cb-ab46-394e25e40926.md ## Summary - **Status:** Live - **Employer:** Croydon Health Services NHS Trust - **Town:** Thornton Heath - **Region:** London - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 7 - **Salary:** £55,524 - £62,652 pa inc HCAS (pro rata) - **Contract type:** Fixed term: 2 years (FTC) - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-08-05T23:59:00.000Z - **Posted:** 2026-07-27T07:02:24.364Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Croydon/Croydon_Health_Services_NHS_Trust/Employee_Relations/Employee_Relations-v8161122 - **Application URL:** https://apps.trac.jobs/job-advert/8161122?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.croydonhealthservices.nhs.uk ## Job Content ### Job overview Employee Relations Manager *PREVIOUS APPLICANTS NEED NOT APPLY* How would you approach a complex workplace issue or resolve a challenging employee relations case? If you’ve already got an answer in mind - you might be just who we’re looking for. We're looking for expert Employee Relations Manager to join our friendly team. At Croydon Health Services, relationships matter here, colleagues are valued, and there is a real sense of teamwork. Every day brings new challenges, but together we find solutions, learn from each other and have fun along the way. In this role, you’ll take the lead on a varied and often complex caseload, offering expert advice and practical solutions to support early resolution of workplace matters. You’ll be confident in applying employment legislation, case law, and best practice — as well as local policies, to deliver high-quality, person-centred guidance. We're looking for someone who is passionate about supporting managers, navigating complex people issues, and making a real difference to the colleague experience. It could also be an excellent developmental opportunity for a strong Senior ER Advisor ready to take the next step into management. Does this sound like you? Interview Date - TBC ### Main duties of the job As our Employee Relations Manager, you’ll be a trusted advisor, ensuring fair and effective ER practices across the Trust. Your key responsibilities will include: - Leading, supporting, and developing the ER team to ensure timely, fair, and consistent case management in line with best practice and employment legislation. - Providing expert advice on complex and sensitive ER cases, supporting early resolution and maintaining constructive relationships with trade union partners. - Coaching and empowering managers to manage people matters confidently and in line with Trust values and policies. - Supporting the delivery of key workforce objectives, including reducing case timelines and improving ER performance metrics. - Contributing to the development of policies, procedures, and training materials that promote good people management practices. We’re seeking someone who brings: - Substantial experience in employee relations, including managing high-risk and complex cases. - A confident, solutions-focused approach to working with senior leaders, managers, HR colleagues, and trade unions. - Excellent communication and influencing skills, with the ability to build trust and credibility quickly. - A passion for coaching and developing others, with a commitment to continuous improvement. - Strong organisational skills, with the ability to manage competing priorities and meet deadlines ### Detailed job description and main responsibilities ***Please see the attached supporting document which contains more information about the role in the job description and person specification*** ## Person Specification ### Experience **Essential** - Extensive experience of providing expert advice on Employee Relations in large complex unionised organisations - Experience in the development and delivery of employee relations training. - Experience of managing teams - Experience of managing highly complex investigations - Experience of policy development and implementation - Proven ability to improve service delivery through innovative solutions and process optimisation **Desirable** - NHS experience ### Qualifications **Essential** - Educated to Degree Level - CIPD qualified and registered **Desirable** - PG Certificate in Employment Law ### Knowledge and Skills **Essential** - Knowledge of ER best practice. - Ability to gain the confidence of and influence people at all levels and in situations where hostility or resistance may be encountered. - Good IT skills including word/excel/PowerPoint. - Thorough knowledge of employment law and its application in Employee Relations - Excellent written and communication skills- able to communicate with a wide range of people on complex issues - Familiar with HR systems and producing reports **Desirable** - Skilled ESR user - Trained job matcher ## Documents - [jd (pdf, 658.6kb)](https://www.healthjobsuk.com/documents?vdoc=10461868) - [chs accomodation (pdf, 676.5kb)](https://www.healthjobsuk.com/documents?edoc=1725) - [croydon trust values (pdf, 324.9kb)](https://www.healthjobsuk.com/documents?edoc=2317) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2414) - [chs dbs policy statement (pdf, 53.0kb)](https://www.healthjobsuk.com/documents?edoc=972) - [map of croydon university hospital (pdf, 95.6kb)](https://www.healthjobsuk.com/documents?edoc=974) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.