# Employee Relations Manager - Agency > NHS job listing from Job Clerk for Croydon Health Services NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/employee-relations-manager-agency/cd0c317e-3e45-4750-8537-042b81205a27 - **Markdown:** https://www.jobclerk.com/job/employee-relations-manager-agency/cd0c317e-3e45-4750-8537-042b81205a27.md ## Summary - **Status:** Live - **Employer:** Croydon Health Services NHS Trust - **Town:** Thornton Heath - **Region:** London - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 7 - **Salary:** £28.54 - £31.98 per hr inc HCAS (outer) - **Contract type:** Locum: 6 months (3-6 MONTHS) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-07T08:00:00.000Z - **Posted:** 2026-07-24T11:24:51.631Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Croydon/Croydon_Health_Services_NHS_Trust/Employee_Relations/Employee_Relations-v8181124 - **Application URL:** https://apps.trac.jobs/job-advert/8181124?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.croydonhealthservices.nhs.uk ## Job Content ### Job overview Employee Relations Manager *PREVIOUS APPLICANTS NEED NOT APPLY* How would you approach a complex workplace issue or resolve a challenging employee relations case? If you’ve already got an answer in mind - you might be just who we’re looking for. We're looking for expert Employee Relations Manager to join our friendly team. In this role, you’ll take the lead on a varied and often complex caseload, offering expert advice and practical solutions to support early resolution of workplace matters. You’ll be confident in applying employment legislation, case law, and best practice — as well as local policies, to deliver high-quality, person-centred guidance. What makes you stand out is your calm, people-first approach and ability to build trust and credibility quickly. You’re a natural problem-solver, with excellent communication and influencing skills, and a clear focus on solutions that work for everyone involved. Does this sound like you? Interview Date - TBC ### Main duties of the job As our Employee Relations Manager, you’ll be a trusted advisor, ensuring fair and effective ER practices across the Trust. Your key responsibilities will include: - Leading, supporting, and developing the ER team to ensure timely, fair, and consistent case management in line with best practice and employment legislation. - Providing expert advice on complex and sensitive ER cases, supporting early resolution and maintaining constructive relationships with trade union partners. - Coaching and empowering managers to manage people matters confidently and in line with Trust values and policies. - Supporting the delivery of key workforce objectives, including reducing case timelines and improving ER performance metrics. - Contributing to the development of policies, procedures, and training materials that promote good people management practices. We’re seeking someone who brings: - Substantial experience in employee relations, including managing high-risk and complex cases. - A confident, solutions-focused approach to working with senior leaders, managers, HR colleagues, and trade unions. - Excellent communication and influencing skills, with the ability to build trust and credibility quickly. - A passion for coaching and developing others, with a commitment to continuous improvement. - Strong organisational skills, with the ability to manage competing priorities and meet deadlines ### Detailed job description and main responsibilities ***Please see the attached supporting document which contains more information about the role in the job description and person specification*** ## Person Specification ### Experience **Essential** - Extensive experience of providing expert advice on Employee Relations in large complex unionised organisations - Experience in the development and delivery of employee relations training. - Experience of managing teams - Experience of managing highly complex investigations - Experience of policy development and implementation - Proven ability to improve service delivery through innovative solutions and process optimisation **Desirable** - NHS experience ### Qualifications **Essential** - Educated to Degree Level - CIPD qualified and registered **Desirable** - PG Certificate in Employment Law ### Knowledge and Skills **Essential** - Knowledge of ER best practice. - Ability to gain the confidence of and influence people at all levels and in situations where hostility or resistance may be encountered. - Good IT skills including word/excel/PowerPoint. - Thorough knowledge of employment law and its application in Employee Relations - Excellent written and communication skills- able to communicate with a wide range of people on complex issues - Familiar with HR systems and producing reports **Desirable** - Skilled ESR user - Trained job matcher ## Documents - [jd (pdf, 658.6kb)](https://www.healthjobsuk.com/documents?vdoc=10484397) - [chs accomodation (pdf, 676.5kb)](https://www.healthjobsuk.com/documents?edoc=1725) - [croydon trust values (pdf, 324.9kb)](https://www.healthjobsuk.com/documents?edoc=2317) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2414) - [chs dbs policy statement (pdf, 53.0kb)](https://www.healthjobsuk.com/documents?edoc=972) - [map of croydon university hospital (pdf, 95.6kb)](https://www.healthjobsuk.com/documents?edoc=974) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.