# Employee Relations Assistant > NHS job listing from Job Clerk for Queen Victoria Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/employee-relations-assistant/1976dd7e-5058-4709-93bb-eec8aa181621 - **Markdown:** https://www.jobclerk.com/job/employee-relations-assistant/1976dd7e-5058-4709-93bb-eec8aa181621.md ## Summary - **Status:** Live - **Employer:** Queen Victoria Hospital NHS Foundation Trust - **Town:** East Grinstead - **Region:** South East - **Country:** England - **Profession:** Healthcare support worker - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (5 days per week Monday to Friday required (possibility of one day working from home)) - **Closing date:** 2026-06-21T23:59:00.000Z - **Posted:** 2026-06-05T16:01:44.511Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/West_Sussex/East_Grinstead/Queen_Victoria_Hospital_NHS_Foundation_Trust/Human_Resources/Human_Resources-v8047068 - **Application URL:** https://apps.trac.jobs/job-advert/8047068?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.qvh.nhs.uk ## Job Content ### Job overview The Employee Relations Assistant will provide a professional customer focused service to managers and staff as the first point of contact for the Employee Relations team, dealing with routine queries and prioritising/escalating issues to the Senior ER Advisors as appropriate. They will assist in the administration and co-ordination of employee relations matters including informal and formal investigations/ meetings/ hearings and take formal notes. The ER Assistant will administer the job evaluation and employment policies processes alongside projects and other duties commiserate with the role. They will also support the Wellbeing and Inclusion team in the administration and delivery of initiatives, activities, engagement and events, as and when required. There is the opportunity for the successful candidate to be supported to develop and undertake Level 3 or 5 CIPD as an apprentice. ### Main duties of the job - Review and action communications for the Employee Relations team, providing basic advice and support to managers on terms and conditions and the Trust’s written employment policies . - Act as the first port of call for enquiries related to HR advice, providing routine advice and referring on to the Senior ER Advisors as appropriate. - Provide administrative support in arranging formal and informal meetings with multiple stakeholders including support in drafting and populating letters for meetings. - Responsible for taking and transcribing minutes. - Act as dedicated point of contact for staff going through investigations or processes for support and guidance. - Maintain accurate employee relations records in ESR in line with General Data Protection Regulation (GDPR). - To promote the principles of equality and diversity in all aspects of HR practice. - To support as and when required in the coordination and delivery of the wellbeing and inclusion activities and events. - Maintain information on the staff Intranet. - Support and facilitate the administration of the job evaluation process. - Maintain the employment policies and administration of the process including contributing to policy review. - To respond to subject access and freedom of information requests, ### Detailed job description and main responsibilities Please refer to the  job description for details of duties and main responsibilities including main working relationships ## Job Details The Employee Relations Assistant will provide a professional customer focused service to managers and staff as the first point of contact for the Employee Relations team, dealing with routine queries and prioritising/escalating issues to the Senior ER Advisors as appropriate. They will assist in the administration and co-ordination of employee relations matters including informal and formal investigations/ meetings/ hearings and take formal notes. The ER Assistant will administer the job evaluation and employment policies processes alongside projects and other duties commiserate with the role. They will also support the Wellbeing and Inclusion team in the administration and delivery of initiatives, activities, engagement and events, as and when required. There is the opportunity for the successful candidate to be supported to develop and undertake Level 3 or 5 CIPD as an apprentice. ## Job Description Review and action communications for the Employee Relations team, providing basic advice and support to managers on terms and conditions and the Trust’s written employment policies . Act as the first port of call for enquiries related to HR advice, providing routine advice and referring on to the Senior ER Advisors as appropriate. Provide administrative support in arranging formal and informal meetings with multiple stakeholders including support in drafting and populating letters for meetings. Responsible for taking and transcribing minutes. Act as dedicated point of contact for staff going through investigations or processes for support and guidance. Maintain accurate employee relations records in ESR in line with General Data Protection Regulation (GDPR). To promote the principles of equality and diversity in all aspects of HR practice. To support as and when required in the coordination and delivery of the wellbeing and inclusion activities and events. Maintain information on the staff Intranet. Support and facilitate the administration of the job evaluation process. Maintain the employment policies and administration of the process including contributing to policy review. To respond to subject access and freedom of information requests, ## Responsibilities Please refer to the job description for details of duties and main responsibilities including main working relationships ## Person Specification ### Skills **Essential** - Strong organisational and communication skills - Attention to detail - Able to deal sensitively, confidentially and tactfully - Able to analyse routine information **Desirable** - Minute/ note taking and transcribing ### Knowledge **Essential** - - Excellent working knowledge of Microsoft Office packages: Word, Excel and Powerpoint - - Good understanding of the importance of confidentiality and the General Data Protection Regulation ### Experience **Essential** - - Previous experience of working in a customer service environment - - Experience of working in an administrative role **Desirable** - - Experience of working in an HR administrative - - Experience of working in the NHS or another large complex organisation - - Previous experience of NHS terms and conditions - - Experience of involvement in health, wellbeing and inclusion work ### Qualifications **Essential** - - NVQ Level 3 or equivalent - - Educated to A level standard or equivalent level of knowledge. **Desirable** - - Experience of ESR/ORACLE systems - CIPD Foundation Certificate Level 3 or able to demonstrate knowledge within this field through practical experience ## Documents - [qvh information (pdf, 2.6mb)](https://www.healthjobsuk.com/documents?edoc=1058) - [relocation policy (pdf, 631.3kb)](https://www.healthjobsuk.com/documents?edoc=2763) - [qvh privacy notice (pdf, 154.7kb)](https://www.healthjobsuk.com/documents?edoc=1563) - [dbs code of practice (pdf, 149.6kb)](https://www.healthjobsuk.com/documents?edoc=1130) - [recruitment of ex-offenders (pdf, 76.8kb)](https://www.healthjobsuk.com/documents?edoc=1137) - [employee relations assistant (pdf, 208.4kb)](https://www.healthjobsuk.com/documents?vdoc=10335981) - [guidance notes for applicants (pdf, 320.6kb)](https://www.healthjobsuk.com/documents?edoc=3012) - [qvh statement of conditions, vision and values (pdf, 200.6kb)](https://www.healthjobsuk.com/documents?edoc=2742) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.