# Emergency Zone Receptionist > NHS job listing from Job Clerk for North Bristol NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/emergency-zone-receptionist/96026849-316b-4a58-8950-ab2d6ecaf11f - **Markdown:** https://www.jobclerk.com/job/emergency-zone-receptionist/96026849-316b-4a58-8950-ab2d6ecaf11f.md ## Summary - **Status:** Live - **Employer:** North Bristol NHS Trust - **Location:** Southmead Hospital - **Workplace type:** onsite - **Profession:** Receptionist - **Grade:** Band 2 - **Salary:** £25,272 pa pro rata - **Contract type:** Permanent - **Employment type:** Part time - 34 hours per week (12hr shifts - Days/Nights/Weekends/Public Holidays) - **Closing date:** 2026-10-27T23:59:00.000Z - **Posted:** 2026-10-13T15:00:39.150Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust_BFT/Emergency_Zone/Emergency_Zone-v8364554 - **Application URL:** https://apps.trac.jobs/job-advert/8364554?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nbt.nhs.uk ## Job Content ### Job overview Are you someone who thrives on helping others, stays calm under pressure, and knows the power of a warm welcome? We’re looking for a compassionate, confident, and proactive individual to be the first point of contact in our fast-paced Emergency Zone. As a Receptionist in the Emergency Zone (EZ), you’ll be at the heart of the action—greeting patients and carers on arrival, supporting clinical teams behind the scenes, and ensuring every interaction is delivered with empathy and professionalism. Your communication skills will shine as you engage with patients and medical staff both face-to-face and over the phone. You’ll rotate across our key areas, including the Main ED Reception, Ambulance Receiving Centre, Acute Medical Unit and Minor Injury Unit, managing registration, maintaining digital records, and resolving queries with care and accuracy. Flexibility is key - we’re a busy unit handling referrals from across the Trust and GPs, and you'll help ensure smooth coverage when colleagues are on leave. What we offer: A close-knit, supportive team that prides itself on excellence, a vital, people-focused role with real impact, a fast-moving environment where no two days are the same If you're ready to bring your positivity, reliability and people skills to a team that values high standards and compassionate service, we’d love to hear from you. Please note: Previous applicants need not apply ### Main duties of the job - Accurately registering patients, maintaining electronic records, and scanning documentation post-discharge - Managing medical records, ensuring all documents are correctly filed and stored appropriately - Receiving and admitting patients using relevant computer systems efficiently and accurately - Performing a range of routine administrative tasks, including managing telephone enquiries in a courteous and timely manner, and disseminating information as required - Providing sensitive support to distressed or bereaved relatives, demonstrating empathy and professionalism - Responding promptly to shifting priorities and unexpected situations, while managing workload and resolving issues within defined limits - Handling police enquiries in accordance with Trust policies and Data Protection, ensuring strict confidentiality - Collaborating with colleagues across various departments to ensure coordinated care and communication - Offering ad hoc information and support to staff members and responding to requests from medical professionals - Supporting the onboarding and training of new staff, helping to ensure competence and confidence in the role - Being fully trained and prepared to respond in the event of a Major Incident - Offering flexible cover to ensure full reception desk coverage during staff absence - Ensuring all mandatory training is completed and kept up to date - Participating in departmental meetings, complying with Trust communications and staying engaged with team and management updates ### Detailed job description and main responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Previous experience of providing clerical and administrative support within a busy environment - Proven ability to work collaboratively as part of a team **Desirable** - Experience of working in a reception or customer-facing role, preferably within a healthcare setting - Knowledge and experience of working within the NHS ### Education and qualifications **Essential** - GCSE Grade C/4 or above in English Language and Mathematics - Working knowledge of Microsoft 365 applications (Word, Outlook, Teams and Excel) and other IT systems **Desirable** - Customer Service or Business Administration qualification ### Knowledge, Skills and Abilities **Essential** - Excellent verbal communication skills, including a professional and courteous telephone manner - Ability to work effectively under pressure in a fast-paced environment whilst maintaining high standards of work - Demonstrable organisational and time-management skills, with the ability to prioritise workload effectively - Confidence and resilience when managing sensitive or challenging conversations with patients, relatives and carers - Ability to work collaboratively within a multidisciplinary team, adapt positively to change and support colleagues as required - Ability to work independently using initiative, as well as contributing effectively as part of a team - Excellent interpersonal skills with the ability to communicate effectively with individuals at all levels - Ability to remain calm, professional and empathetic when dealing with distressed or anxious individuals ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3004) - [dbs charges information (png, 132.1kb)](https://www.healthjobsuk.com/documents?ddoc=2398) - [emergency zone receptionist jdps (pdf, 423.1kb)](https://www.healthjobsuk.com/documents?vdoc=10691570) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.