# Emergency Department Receptionist > NHS job listing from Job Clerk for Calderdale and Huddersfield NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/emergency-department-receptionist/c68d81a4-bdf4-417b-bda4-4b12325dfc7a - **Markdown:** https://www.jobclerk.com/job/emergency-department-receptionist/c68d81a4-bdf4-417b-bda4-4b12325dfc7a.md ## Summary - **Status:** Live - **Employer:** Calderdale and Huddersfield NHS Foundation Trust - **Town:** Huddersfield - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum, pro rata - **Contract type:** Permanent: Full time position available - **Employment type:** Full time, Part time, Flexible working, 37.5 hours per week (The successful candidates will be required to work a rotation of shifts across both sites, including days and nights, over a 24/7 ad-hoc roster, including bank holidays) - **Closing date:** 2026-07-14T23:59:00.000Z - **Posted:** 2026-07-08T10:03:17.262Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/West_Yorkshire/Huddersfield/Calderdale_Huddersfield_NHS_Foundation_Trust/Emergency_Department_Reception_Administration/Emergency_Department_Reception_Administration-v8139935 - **Application URL:** https://apps.trac.jobs/job-advert/8139935?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cht.nhs.uk ## Job Content ### Job overview A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. We have a full vacancy available. This is a  full time post , the successful candidates must be able to work our full range of shifts, across both of our hospital sites, to cover a 24/7 ad-hoc roster. Unsocial hours worked  attract an enhanced pay in addition to basic salary. Our current shifts are:  Early: 6am to 2pm Late: 2pm till 10pm Long Day: 7am till 8pm Short Night - 10pm till 6am Long Night - 8pm till 7am This is a challenging yet rewarding role working as the first point of contact for emergency patients coming into our departments. We are looking for enthusiastic, motivated, compassionate, and caring candidates with a positive attitude and a passion for working with and helping people. The successful candidates will have a flexible approach to working, proven interpersonal, communication, and conflict management skills and be able to provide an excellent patient experience. Previous experience working in a patient or customer facing role is essential. Please see the job description and the person specification for further details For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager for Emergency Medicine (\[email protected\]). ### Main duties of the job - Register patients coming into the A&E department, using the electronic computer system. - Ensure that all relevant patient information is taken and recorded accurately. - Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times. - Escalate any concerns over patients to the relevant clinical staff. - Book, reschedule and cancel, where necessary, clinic appointments - Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services. - Deal with face to face enquiries from patients and clinical staff within the department - To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner. This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required. ### Detailed job description and main responsibilities - Register patients coming into the A&E department, using the electronic computer system. - Ensure that all relevant patient information is taken and recorded accurately. - Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times. - Escalate any concerns over patients to the relevant clinical staff. - Book, reschedule and cancel, where necessary, clinic appointments - Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services. - Deal with face to face enquiries from patients and clinical staff within the department - To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner. This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required. ## Person Specification ### Qualifications/Training **Essential** - GCSE English and Maths Grade 9-3 (A* -D) or equivalent **Desirable** - NVQ Level 2 in a relevant subject ### Communication & relationships **Essential** - Evidence of excellent interpersonal and communication skills ### Knowledge, experience & expertise **Essential** - Previous administration and clerical experience - Experience of working within a patient or customer facing role - Working experience of computers and data inputting - Experienced in working in high pressure environments - Good understanding of patient confidentiality and information governance - Ability to work alone and as part of a team - Ability to multi-task, work accurately, and adapt to changing circumstances - Ability to work well and stay calm under pressure - Ability to demonstrate patience, care, and empathy - Excellent conflict resolution and de-escalation skills - Must be able to work across both hospital sites - Must be flexible and able to work the full range of shifts to cover a 24/7 ad-hoc roster **Desirable** - Previous NHS Experience - Knowledge of NHS IT systems ## Documents - [ed receptionist jd (docx, 855.0kb)](https://www.healthjobsuk.com/documents?vdoc=10438524) - [job description appendix a (pdf, 259.2kb)](https://www.healthjobsuk.com/documents?ddoc=2182) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.