# Emergency Department Receptionist

> NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/emergency-department-receptionist/3a220234-7a54-4d4f-8647-17603827eadf
- **Markdown:** https://www.jobclerk.com/job/emergency-department-receptionist/3a220234-7a54-4d4f-8647-17603827eadf.md

## Summary

- **Status:** Live
- **Employer:** Betsi Cadwaladr University Health Board
- **Town:** Bangor
- **Region:** North Wales
- **Country:** Wales
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £26,813 - £27,890 per annum, pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 19 hours per week (Shifts pattern will include evenings, nights and weekends, pattern of 3 on 6 off. Hours of 18:00-00:00, 09:00-3:45, 12:00-18:00. 00:00-06:00)
- **Closing date:** 2026-07-27T23:59:00.000Z
- **Posted:** 2026-07-20T12:33:46.087Z
- **Source information URL:** https://www.healthjobsuk.com/job/Wrexham/Betsi_Cadwaladr_University_Health_Board/Emergency_Care/Emergency_Care-v8059227
- **Application URL:** https://apps.trac.jobs/job-advert/8059227?ShowJobAdvert=&feedid=9002
- **Employer website:** https://bcuhb.nhs.wales

## Job Content

### Job overview

An exciting opportunity has become available to join the administration team for Maternity Leave cover in the Emergency Department at Wrexham Maelor Hospital covering a 24 hour service.

As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder is expected to provide effective administrative support to the clinical team in the Emergency Department.

This post is for 19 hours per week.  Shifts may include, evenings, nights and weekends. Shifts will be on  3 on 6 off basis.

The ability to speak Welsh is essential for this post.

### Main duties of the job

To provide a comprehensive reception service to the Emergency Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised.  Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.

By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

### Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

## Person Specification

### Knowledge

**Essential**

- Able to use MS Windows, Word, Excel, TEAMS
- Excellent communication skills
- Able to work on own initiative

**Desirable**

- Previous use of the hospital systems i.e. Symphony / WPAS
- Previous experience of communication, confidential information

### Experience

**Essential**

- Previous clerical/office/reception experience
- Customer Service experience

**Desirable**

- Previous NHS experience

### Qualifications

**Essential**

- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ level 3 in Customer Care or equivalent qualification or experience
- Welsh speaking - minimum level 3 required

## Documents

- [jd - sd (pdf, 528.6kb)](https://www.healthjobsuk.com/documents?vdoc=10349374)
- [oh form (pdf, 728.5kb)](https://www.healthjobsuk.com/documents?vdoc=10469780)
- [ps - mp (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?vdoc=10349375)
- [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220)
- [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937)
- [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075)
- [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.