# Emergency Department Receptionist > NHS job listing from Job Clerk for Royal Cornwall Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/emergency-department-receptionist/03733911-5d97-432f-8bdf-70e93e8b4ccb - **Markdown:** https://www.jobclerk.com/job/emergency-department-receptionist/03733911-5d97-432f-8bdf-70e93e8b4ccb.md ## Summary - **Status:** Live - **Employer:** Royal Cornwall Hospitals NHS Trust - **Location:** Royal Cornwall Hospital - **Workplace type:** onsite - **Profession:** Receptionist - **Grade:** Band 2 - **Salary:** £25,272 pa pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week (Includes out of hours & weekends. Full and part time hours available; Minimum 7.5hr shifts can be 24/7.) - **Closing date:** 2026-11-04T23:59:00.000Z - **Posted:** 2026-10-21T11:10:48.026Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cornwall/Truro/Royal_Cornwall_Hospitals_NHS_Trust/Emergency_Department/Emergency_Department-v8345700 - **Application URL:** https://apps.trac.jobs/job-advert/8345700?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.royalcornwall.nhs.uk ## Job Content ### Job overview The Royal Cornwall Hospital's busy Emergency Department has a vacancy for a Receptionist to provide an exceptional patient experience by ensuring a welcoming, helpful and supportive reception service. The role is integral to the patient journey and the ideal candidate will demonstrate care and compassion while maintaining a sense of calm while working under pressure. This role differs to a 'traditional' role in that, firstly, the successful applicant will be required to work what some might consider to be abnormal hours (this is offset by the opportunity to accrue enhanced payments) and, secondly, the successful applicant will be required to develop a certain resilience in response to certain stresses of the role. Successful candidates will also have the ability to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative. This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin. This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly. ### Main duties of the job To provide an efficient reception service to a variety of patients (who potentially could be vulnerable/challenging due to the nature of their presentation) and all visitors arriving at the Emergency Department, Royal Cornwall, Hospital. Be a role model demonstrating good communication and ensuring robust and open contact with all emergency department (ED) service users. To register patients accurately, using the appropriate RCHT systems. To act as an intermediary between patients, relatives, nursing and medical staff in ED. Provision of a comprehensive and effective administrative service to support the smooth and efficient running of the ED team which is part of the high quality service delivered by the Emergency Directorate. Previous experience of working in a customer focused environment is essential. Previous experience of working within a healthcare environment / clinical setting, and previous experience of using healthcare IT systems would also be desirable. Ability to organise and prioritise own workload to meet all relevant deadlines is essential. ### Detailed job description and main responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: - Identity Checks - Professional registration and qualification checks - Employment history and reference checks - Occupational Health clearance - Satisfactory Disclosure and Barring Service check - Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Any evidence of strict attention to detail or good problem-solving skills. **Desirable** - Previous use of PAS (or similar acute hospital administration system). ### Experience **Essential** - Previous experience of working in a customer focused environment - Previous customer service skills / dealing with members of the public. **Desirable** - Previous experience within a healthcare environment / clinical setting - Previous experience of using healthcare IT systems. ### Qualifications **Essential** - GCSE in English and Maths grade 9 to 4 (A* to C) or equivalent. **Desirable** - Relevant administrative qualification (e.g. NVQ or equivalent admin. certificate) - Any other clinical or administrative courses / qualifications ## Documents - [job description & person specification (pdf, 217.3kb)](https://www.healthjobsuk.com/documents?vdoc=10670506) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.