# Emergency Department Patient Flow Assistant > NHS job listing from Job Clerk for Blackpool Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/emergency-department-patient-flow-assistant/dfa41410-88ac-417b-abf1-ecbab5229c27 - **Markdown:** https://www.jobclerk.com/job/emergency-department-patient-flow-assistant/dfa41410-88ac-417b-abf1-ecbab5229c27.md ## Summary - **Status:** Live - **Employer:** Blackpool Teaching Hospitals NHS Foundation Trust - **Town:** Blackpool - **Region:** North West - **Country:** England - **Profession:** Healthcare support worker - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 enhancements for out of hours work - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (As per rota covering various shifts including days / evening / nights / weekends) - **Closing date:** 2026-06-17T23:59:00.000Z - **Posted:** 2026-06-03T15:03:13.570Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Blackpool/Blackpool_Teaching_Hospitals_NHS_Foundation_Trust/Administration/Administration-v7975257 - **Application URL:** https://apps.trac.jobs/job-advert/7975257?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.blackpoolteachinghospitals.nhs.uk ## Job Content ### Job overview This is an exciting opportunity to join the Emergency Department team as a Patient Flow Assistant. The role supports the Nurse and Consultant in Charge with the safe and timely flow of patients through the department. This is a full time position and the team cover a 24/7 period so please ensure you are able to work a variety of shifts before applying. ### Main duties of the job Working in support of and under the direction of the Emergency Department Nurse in Charge, they will assist in the monitoring and management of patient flow through the department. The post holder will be responsible for timely and effective management of departmental administrative duties. Main Duties: - Ensure that there are up to date plans for all patients \> 2 hours. - Ensure that clerking is up to date in real time. - Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker. - Accurately input the Bed Booked times. - Ensure referral times to specialties and specialty outcomes are recorded accurately. - Ensure coding is completed by a clinician prior to discharge and the patient is removed. - Gather information prior to each safety huddle and complete the template accurately. - Monitor and escalate IPS breaches to area leads/clinical staff/nurse in charge and work to support achievement of IPS. - Liaise with Diagnostic Services. - Follow up and highlight available clinical reports to clinician/nurse such as CT reports and Lab results. - Book porters for patient transfers. - Answer the phone and under the direction of the nurse in charge, respond to or redirect calls as appropriate. - Contribute towards creating a high performance, continuously improving environment by being proactive in identifying patient pathway delays and highlighting to the necessary team. ### Detailed job description and main responsibilities - Ensure that there are up to date plans for all patients. - Ensure that clerking is up to date in real time. - Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker. - Accurately input the Bed Booked times. - Ensure referral times to specialties and specialty outcomes are recorded accurately. - Ensure coding is completed by a clinician prior to discharge and the patient is removed. - Gather information prior to each safety huddle and complete the template accurately Please see the attached Person Specification and Job Description which outline the main responsibilities of this role. ## Job Details This is an exciting opportunity to join the Emergency Department team as a Patient Flow Assistant. The role supports the Nurse and Consultant in Charge with the safe and timely flow of patients through the department. This is a full time position and the team cover a 24/7 period so please ensure you are able to work a variety of shifts before applying. ## Job Description Working in support of and under the direction of the Emergency Department Nurse in Charge, they will assist in the monitoring and management of patient flow through the department. The post holder will be responsible for timely and effective management of departmental administrative duties. Main Duties: Ensure that there are up to date plans for all patients \> 2 hours. Ensure that clerking is up to date in real time. Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker. Accurately input the Bed Booked times. Ensure referral times to specialties and specialty outcomes are recorded accurately. Ensure coding is completed by a clinician prior to discharge and the patient is removed. Gather information prior to each safety huddle and complete the template accurately. Monitor and escalate IPS breaches to area leads/clinical staff/nurse in charge and work to support achievement of IPS. Liaise with Diagnostic Services. Follow up and highlight available clinical reports to clinician/nurse such as CT reports and Lab results. Book porters for patient transfers. Answer the phone and under the direction of the nurse in charge, respond to or redirect calls as appropriate. Contribute towards creating a high performance, continuously improving environment by being proactive in identifying patient pathway delays and highlighting to the necessary team. ## Responsibilities Ensure that there are up to date plans for all patients. Ensure that clerking is up to date in real time. Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker. Accurately input the Bed Booked times. Ensure referral times to specialties and specialty outcomes are recorded accurately. Ensure coding is completed by a clinician prior to discharge and the patient is removed. Gather information prior to each safety huddle and complete the template accurately Please see the attached Person Specification and Job Description which outline the main responsibilities of this role. ## Person Specification ### SKILLS AND ABILITY **Essential** - Excellent organisational skills. - Excellent communication skills. - Ability to prioritise work. - Ability to follow a procedure / instruction and feedback to senior staff. - Ability to work with minimal supervision. - Ability to remain calm when the department is experiencing extreme pressures. ### EXPERIENCE AND KNOWLEDGE **Essential** - General administrative experience - Experience of dealing with members of the public face to face and over the telephone. **Desirable** - Hospital IT systems experience. - Knowledge of Trust and Departmental NHS Targets. - Medical terminology. - Familiarity of the emergency department Electronic Patient Record system. ### Education & Qualifications **Essential** - Good standard of education including 5 GCSE/Equivalent. - NVQ Level 3 or equivalent. - Evidence of ongoing personal development **Desirable** - ECDL or IT qualification ## Documents - [job description (pdf, 696.5kb)](https://www.healthjobsuk.com/documents?vdoc=10257474) - [person specification (pdf, 824.3kb)](https://www.healthjobsuk.com/documents?vdoc=10257475) - [application guide booklet (pdf, 511.1kb)](https://www.healthjobsuk.com/documents?edoc=2617) - [guidance on pre-employment checks (pdf, 64.2kb)](https://www.healthjobsuk.com/documents?edoc=447) - [statement on recruitment of ex-offenders (pdf, 43.2kb)](https://www.healthjobsuk.com/documents?edoc=448) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.