# Emergency Department Flow Co-Ordinator (Non-Clinical) > NHS job listing from Job Clerk for Croydon Health Services NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/emergency-department-flow-co-ordinator-non-clinical/10364d01-4c97-4d4a-9628-7ee049cb4d51 - **Markdown:** https://www.jobclerk.com/job/emergency-department-flow-co-ordinator-non-clinical/10364d01-4c97-4d4a-9628-7ee049cb4d51.md ## Summary - **Status:** Live - **Employer:** Croydon Health Services NHS Trust - **Town:** Thornton Heath - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £33,262 - £36,027 per annum inc HCAS (outer) - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Shift patterns 11 hr shifts - 3 on and 3 off) - **Closing date:** 2026-06-14T23:59:00.000Z - **Posted:** 2026-06-08T12:51:51.821Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Croydon/Croydon_Health_Services_NHS_Trust/Admin/Admin-v8066267 - **Application URL:** https://apps.trac.jobs/job-advert/8066267?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.croydonhealthservices.nhs.uk ## Job Content ### Job overview Emergency Department Flow Co-Ordinator   Non-Clinical We are looking for someone who has the passion and drive to support our Clinical, Nursing colleagues and our patients by providing proactive administrative support in our remarkably busy, friendly Emergency Department. The ideal candidate will be a highly motivated collaborator, a good team player, organised, flexible and at the same time be able to maintain diligence and attention to detail in an often extremely busy, fast paced working environment. You must be adaptable and willing to take on various tasks and duties, which at times can vary according to the daily needs of the Emergency Department and Unplanned Care Pathways. The overall aim of this post is to offer the highest level of care to our patients by supporting the Clinicians, Nursing, and the multi-disciplinary staff groups to improve the patient experience and flow throughout the Emergency Department and Unplanned pathways. ### Main duties of the job The Flow Coordinator is an exciting, fast-paced role working with a broad range of colleagues in a busy Emergency Department. The role is a key, integral member of the multidisciplinary teams, assisting the Nurse in Charge and the daily Lead Consultant in ensuring the smooth timely flow of patients across the Unplanned and Emergency Pathways. The Flow Co-Ordinator role acts as the first point of escalation for the clinical teams in managing flow throughout the Department. To assist and support the Clinical, Nursing, and Operations Teams within the Emergency Department (ED) in managing efficient, safe, and timely patient flow through the department. Identifying, assisting, and mitigating in the resolution of patient pathway delays and bottlenecks in order to maintain and achieve the emergency access Key Performance indicators. Achieved by supporting and contributing to the Risk Management within the Emergency Department, by encouraging and supporting a proactive approach to patient flow at every stage of the patients journey from diagnosis to treatment, throughout the Emergency Department and the pathways. Key working relationships: All staff within the multi-disciplinary team and all departments Trust wide as appropriate to the care of patients across Unplanned and Emergency Pathways. Role of the Department:  Unplanned and Emergency Care. ### Detailed job description and main responsibilities ***Please see the attached supporting document which contains more information about the role in job description and person specification*** ## Job Details Emergency Department Flow Co-Ordinator Non-Clinical We are looking for someone who has the passion and drive to support our Clinical, Nursing colleagues and our patients by providing proactive administrative support in our remarkably busy, friendly Emergency Department. The ideal candidate will be a highly motivated collaborator, a good team player, organised, flexible and at the same time be able to maintain diligence and attention to detail in an often extremely busy, fast paced working environment. You must be adaptable and willing to take on various tasks and duties, which at times can vary according to the daily needs of the Emergency Department and Unplanned Care Pathways. The overall aim of this post is to offer the highest level of care to our patients by supporting the Clinicians, Nursing, and the multi-disciplinary staff groups to improve the patient experience and flow throughout the Emergency Department and Unplanned pathways. ## Job Description The Flow Coordinator is an exciting, fast-paced role working with a broad range of colleagues in a busy Emergency Department. The role is a key, integral member of the multidisciplinary teams, assisting the Nurse in Charge and the daily Lead Consultant in ensuring the smooth timely flow of patients across the Unplanned and Emergency Pathways. The Flow Co-Ordinator role acts as the first point of escalation for the clinical teams in managing flow throughout the Department. To assist and support the Clinical, Nursing, and Operations Teams within the Emergency Department (ED) in managing efficient, safe, and timely patient flow through the department. Identifying, assisting, and mitigating in the resolution of patient pathway delays and bottlenecks in order to maintain and achieve the emergency access Key Performance indicators. Achieved by supporting and contributing to the Risk Management within the Emergency Department, by encouraging and supporting a proactive approach to patient flow at every stage of the patients journey from diagnosis to treatment, throughout the Emergency Department and the pathways. Key working relationships: All staff within the multi-disciplinary team and all departments Trust wide as appropriate to the care of patients across Unplanned and Emergency Pathways. Role of the Department: Unplanned and Emergency Care. ## Responsibilities ***Please see the attached supporting document which contains more information about the role in job description and person specification*** ## Person Specification ### Personable Skills **Essential** - Good customer service presentation ### Essential and desirable **Essential** - 5 x A-C grade GCSEs including Maths & English or equivalent - NVQ Level 4 or equivalent in Team Leading & Management or Business Admin/Customer Care/HNC in Business or Equivalent - IT Literate - Advanced keyboard skills - ECDL or equivalent Excel Spreadsheets - Experience of working within an Hospital Environment - Knowledge of working with hospital Information Systems, Cerner and PACs - Patient facing experience - Experience of dealing with difficult/distressed people & situations - Strong communication & interpersonal skills, Ability to maintain effectiveness and remain calm when under pressure, to cope with unexpected demands - Flexible to meet the needs of the service- professional approach at all times - Excellent decision making skills - Experience of multi-tasking under time limitations **Desirable** - Evidence of ongoing training and development on healthcare related topics - Knowledge of Trust Procedures including Admissions, knowledge of Patient Flow - Experience of working effectively to meet demands with difficult situations - Experience in data collection - Experience of working within an Emergency Department - Understanding of unplanned and emergency pathways - Medical Terminology ### Evidence of on-going personal development **Essential** - Evidence of on-going personal development ## Documents - [chs accomodation (pdf, 1.4mb)](https://www.healthjobsuk.com/documents?edoc=1725) - [croydon trust values (pdf, 324.9kb)](https://www.healthjobsuk.com/documents?edoc=2317) - [flow co-ordinator jd (pdf, 872.3kb)](https://www.healthjobsuk.com/documents?vdoc=10357132) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2414) - [chs dbs policy statement (pdf, 53.0kb)](https://www.healthjobsuk.com/documents?edoc=972) - [map of croydon university hospital (pdf, 95.6kb)](https://www.healthjobsuk.com/documents?edoc=974) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.