# Emergency Department Administrator > NHS job listing from Job Clerk for University College London Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/emergency-department-administrator/bda63c75-82d7-4234-b3d3-7cb9561f8f44 - **Markdown:** https://www.jobclerk.com/job/emergency-department-administrator/bda63c75-82d7-4234-b3d3-7cb9561f8f44.md ## Summary - **Status:** Live - **Employer:** University College London Hospitals NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £31,554 - £33,270 Per annum inclusive of HCAS (Pro-rata for part time) - **Contract type:** Permanent - **Employment type:** Part time - 26.5 hours per week (Shift based working including weekends and Nights. Shifts: 8am – 8pm, 8pm – 8am) - **Closing date:** 2026-06-23T23:59:00.000Z - **Posted:** 2026-06-09T09:22:10.125Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/University_College_London_Hospitals_NHS_Foundation_Trust/Emergency_Services/Emergency_Services-v8068414 - **Application URL:** https://apps.trac.jobs/job-advert/8068414?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uclh.nhs.uk ## Job Content ### Job overview We are looking for an enthusiastic Emergency Department Administrator to join the ULCH Emergency Department Team! We would like to hear from people who enjoy interacting with the public and are passionate about delivering customer service to a high standard in a busy, high pressure and dynamic environment. This key role will provide the first point of contact for members of the public attended the emergency department. The role involves booking and registering patients at either the adults or paediatric reception desks or providing general patient support and admin support across the department. The post holder will be expected to work independently making decisions using their own initiative to help ensure the flow of patients coming into the emergency department. If you are an individual that is looking for a fast-paced challenge in a testing environment, we look forward to hearing from you. We are a 24-hour service, 365 days a year and staff will be expected to work a shift pattern including weekends and nights. ### Main duties of the job -    Registering patients on the electronic patient record system, effectively and efficiently -    Assisting and supporting including cross covering other members of the administrative team across the department including dealing with telephone calls and resolving simple enquires for patients, their carers and visitors. -    Carry out designated administrative tasks to support the wider Emergency Department -    Provide an excellent patient service to all patients attending the Emergency Department ### Detailed job description and main responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? ## Job Details We are looking for an enthusiastic Emergency Department Administrator to join the ULCH Emergency Department Team! We would like to hear from people who enjoy interacting with the public and are passionate about delivering customer service to a high standard in a busy, high pressure and dynamic environment. This key role will provide the first point of contact for members of the public attended the emergency department. The role involves booking and registering patients at either the adults or paediatric reception desks or providing general patient support and admin support across the department. The post holder will be expected to work independently making decisions using their own initiative to help ensure the flow of patients coming into the emergency department. If you are an individual that is looking for a fast-paced challenge in a testing environment, we look forward to hearing from you. We are a 24-hour service, 365 days a year and staff will be expected to work a shift pattern including weekends and nights. ## Job Description - Registering patients on the electronic patient record system, effectively and efficiently - Assisting and supporting including cross covering other members of the administrative team across the department including dealing with telephone calls and resolving simple enquires for patients, their carers and visitors. - Carry out designated administrative tasks to support the wider Emergency Department - Provide an excellent patient service to all patients attending the Emergency Department ## Responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? ## Person Specification ### Experience **Essential** - Demonstrable knowledge of administrative procedures at a high level of competence acquired through both training and experience - Proven experience of working in an office environment (Front of house roll) **Desirable** - Previous NHS or healthcare experience ### Skills and Abilities **Essential** - Able to deal with the public in person and on the phone - Able to support and reassure patients/carers in distress e. Understands importance of maintaining confidentiality - Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint ### Specific Requirements **Essential** - Proficient typist - Physically capable of office duties, moving notes etc ### Knowledge and Qualifications **Essential** - a. Educated to GCSE level or equivalent, including Grade C or higher in English **Desirable** - b. NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent ### Responsibilities towards promoting Equality Diversity and Inclusion **Essential** - Demonstrates understanding of importance of maintaining privacy and dignity ## Documents - [uclh values (pdf, 860.9kb)](https://www.healthjobsuk.com/documents?edoc=2685) - [job description (pdf, 520.3kb)](https://www.healthjobsuk.com/documents?vdoc=10359575) - [functional requirements (pdf, 262.3kb)](https://www.healthjobsuk.com/documents?vdoc=10359576) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.