# Emergency Call Taker Hampshire > NHS job listing from Job Clerk for South Central Ambulance Service NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/emergency-call-taker-hampshire/f1b4433a-7b6f-401c-9bd4-91e4c3c29f06 - **Markdown:** https://www.jobclerk.com/job/emergency-call-taker-hampshire/f1b4433a-7b6f-401c-9bd4-91e4c3c29f06.md ## Summary - **Status:** Live - **Employer:** South Central Ambulance Service NHS Foundation Trust - **Town:** Bicester - **Region:** South East - **Country:** England - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pro rata per annum - **Contract type:** Permanent - **Employment type:** Full time, Part time, Flexible working, - **Closing date:** 2026-05-31T23:59:00.000Z - **Posted:** 2026-05-26T09:43:06.098Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Oxfordshire/Winchester/South_Central_Ambulance_Service_NHS_Foundation_Trust/Ambulance_Emergency_Call_Taker/Ambulance_Emergency_Call_Taker-v8035538 - **Application URL:** https://apps.trac.jobs/job-advert/8035538?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.scas.nhs.uk ## Job Content ### Job overview Emergency Call Taker – Make a Difference When It Matters Most A child is trapped beneath a fallen tree. Someone suddenly collapses and stops breathing. There’s been a serious road traffic collision. A caller is standing on a bridge, overwhelmed and in crisis. In moments like these, people dial 999. As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference. Can you stay focused when others are distressed? Can you ask the right questions, provide reassurance, and support callers through critical situations? If so, this could be the role for you. No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby. This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most. ### Main duties of the job This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire. - Based is Southern House HQ - Otterbourne - Must be 18+ - Right to work in the UK (no visa sponsorship available) - Training courses available from July 2026 onwards If you’re ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we’d love to hear from you! You don’t need medical experience — just: - Compassion - Confidence - Clear communication - Resilience (requires resilience and emotional awareness throughout the shift) - A genuine desire to help others Please do review the job description and person specification for full details and requirements for the role. ### Detailed job description and main responsibilities - We provide a comprehensive training programme designed to support you every step of the way. Your Training Journey - First 4 weeks: Classroom training, Mon–Fri, 08:00–16:00 - Next steps: 10 one-to-one coaching shifts. 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit. Final sign-off observation with Education Team. - 10 one-to-one coaching shifts. - 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit. - Final sign-off observation with Education Team. These will be full-time hours, and attendance is mandatory throughout the programme. Ready to make a difference? Join a team that saves lives, supports communities, and values every single person who walks through the door. The Application Journey - Online Application — tell us why you’re a great fit - Online Assessments — listening, problem-solving & critical thinking - Interview — your chance to shine Apply now — your future with NHS Emergency Call Taker starts here. If you have any queries relating to disability and the role or recruitment process, get in touch at: \[email protected\] Please note – original qualification certificates to meet the person specification for this role will be required, if you don’t have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate. ## Job Details Emergency Call Taker – Make a Difference When It Matters Most A child is trapped beneath a fallen tree. Someone suddenly collapses and stops breathing. There’s been a serious road traffic collision. A caller is standing on a bridge, overwhelmed and in crisis. In moments like these, people dial 999. As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference. Can you stay focused when others are distressed? Can you ask the right questions, provide reassurance, and support callers through critical situations? If so, this could be the role for you. No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby. This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most. ## Job Description This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire. Based is Southern House HQ - Otterbourne Must be 18+ Right to work in the UK (no visa sponsorship available) Training courses available from July 2026 onwards If you’re ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we’d love to hear from you! You don’t need medical experience — just: Compassion Confidence Clear communication Resilience (requires resilience and emotional awareness throughout the shift) A genuine desire to help others Please do review the job description and person specification for full details and requirements for the role. ## Responsibilities We provide a comprehensive training programme designed to support you every step of the way. Your Training Journey First 4 weeks: Classroom training, Mon–Fri, 08:00–16:00 Next steps: 10 one-to-one coaching shifts. 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit. Final sign-off observation with Education Team. 10 one-to-one coaching shifts. 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit. Final sign-off observation with Education Team. These will be full-time hours, and attendance is mandatory throughout the programme. Ready to make a difference? Join a team that saves lives, supports communities, and values every single person who walks through the door. The Application Journey Online Application — tell us why you’re a great fit Online Assessments — listening, problem-solving & critical thinking Interview — your chance to shine Apply now — your future with NHS Emergency Call Taker starts here. If you have any queries relating to disability and the role or recruitment process, get in touch at: \[email protected\] Please note – original qualification certificates to meet the person specification for this role will be required, if you don’t have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate. ## Person Specification ### Skills & Aptitudes **Essential** - Attention to detail and accurate data entry skills. - Ability to use communication and computerised systems. **Desirable** - Map reading. ### Knowledge & Experience **Essential** - Experience of working in a customer focused environment - Experience of using a computerised system **Desirable** - Geographical knowledge of the Operational area - Experience of working in a call centre - Experience of working rotating shifts - Previous NHS experience - Previous experience of patient care ### Qualifications & Training **Essential** - Guidance Score Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience ## Documents - [scas values (pdf, 595.1kb)](https://www.healthjobsuk.com/documents?edoc=2563) - [ect south rotas (pdf, 852.0kb)](https://www.healthjobsuk.com/documents?vdoc=10323507) - [benefits of working for scas (pdf, 78.2kb)](https://www.healthjobsuk.com/documents?edoc=2551) - [guidance notes for applicants (pdf, 138.9kb)](https://www.healthjobsuk.com/documents?edoc=2556) - [documents and links (non frontline roles) (pdf, 175.7kb)](https://www.healthjobsuk.com/documents?edoc=2564) - [ect job description and person specification (pdf, 180.2kb)](https://www.healthjobsuk.com/documents?vdoc=10323504) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.