# Embassy Liaison Manager > NHS job listing from Job Clerk for University College London Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/embassy-liaison-manager/b089c8ad-d38d-4e06-aa4c-60bba7d5ff4e - **Markdown:** https://www.jobclerk.com/job/embassy-liaison-manager/b089c8ad-d38d-4e06-aa4c-60bba7d5ff4e.md ## Summary - **Status:** Live - **Employer:** University College London Hospitals NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 7 - **Salary:** £58,133 - £65,261 Per annum inclusive of HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-02T23:59:00.000Z - **Posted:** 2026-07-17T08:52:07.295Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/University_College_London_Hospitals_NHS_Foundation_Trust/Finance/Finance-v8163386 - **Application URL:** https://apps.trac.jobs/job-advert/8163386?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uclh.nhs.uk ## Job Content ### Job overview Be at the forefront of delivering a truly world-class international patient experience within a leading NHS Trust. In this pivotal role, you will shape and lead UCLH Private Healthcare’s international office service that connect patients, embassies, and healthcare teams, ensuring care is seamless, responsive, and of the highest standard. This is an opportunity for a confident and culturally aware leader who thrives on building strong external relationships while driving operational excellence internally.  The post holder will be the first point of contact with Gulf Health Offices in London, working to increase referrals and maintain strong relationships. You will manage our team of Arabic Advocates who support patients and their families with translation services and cultural support as they navigate the UK health system and being in a foreign country. ### Main duties of the job Lead and develop a high-performing service that supports international patients and builds trusted relationships with global partners. You will oversee day-to-day operations, ensuring seamless coordination between clinical teams, administrative functions, and external stakeholders, while maintaining a strong focus on quality, responsiveness, and patient experience. Working at pace, you will use your leadership, communication, and problem-solving skills to manage complex situations, drive service improvements, and support business growth. You will champion culturally sensitive care, guide teams to deliver exceptional standards, and use insight and data to enhance performance. This role suits a proactive, organised individual who can influence, collaborate, and deliver results in a dynamic and evolving environment. Using your Arabic language skills you will help bridge the cultural and language barrier between patients and their families, clinical and administrative teams, and embassy referrers. ### Detailed job description and main responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? ## Person Specification ### Experience **Essential** - Significant previous experience as an interpreter within a medical / hospital setting - Knowledge and experience in a private healthcare setting - Knowledge of medical terminology (to AMSPAR level or equivalent) and to be able to translate speedily and accurately - Experience at managing a team of staff - Experience of working in an environment providing direct customer service - General office / administrative experience **Desirable** - Knowledge and experience in marketing ### Skills and Abilities **Essential** - Computer literate and competent in MS Word and Microsoft Outlook - Working knowledge of PC applications for written translation using universal keyboard - Fluent in English and Arabic (written & oral) as native language or equivalent language qualification to degree level - An excellent communicator and team player - Ability to prioritise and to work under pressure; proactively manage a busy workload - Ability to analyse data and report findings ### Knowledge and Qualifications **Essential** - Master’s degree level qualification or equivalent training and/or experience - Knowledge and understanding of cultural differences that may impact on delivery of care to the patient - Knowledge of Consent to Treatment, Patient Confidentiality, Data protection and the law **Desirable** - Medical qualification and previous experience of working clinically - Qualification in Public Services Interpreting - Knowledge of Middle Eastern Medical facilities ### Personal and People Development **Essential** - Experience of managing people or processes - Understanding of Equality and Diversity issues and practical application in the workplace ### Responsibilities towards promoting Equality Diversity and Inclusion **Essential** - Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties ## Documents - [uclh values (pdf, 919.9kb)](https://www.healthjobsuk.com/documents?edoc=2685) - [job description (pdf, 592.3kb)](https://www.healthjobsuk.com/documents?vdoc=10464437) - [functional requirements (pdf, 262.3kb)](https://www.healthjobsuk.com/documents?vdoc=10464438) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.