# Elective Care Hub Officer, Band 3 > NHS job listing from Job Clerk for Gloucestershire Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/elective-care-hub-officer-band-3/13fd4020-5389-4ab3-a53a-2ffeb7aa7b07 - **Markdown:** https://www.jobclerk.com/job/elective-care-hub-officer-band-3/13fd4020-5389-4ab3-a53a-2ffeb7aa7b07.md ## Summary - **Status:** Live - **Employer:** Gloucestershire Hospitals NHS Foundation Trust - **Location:** Gloucestershire Royal Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 (pa, pro rata if part time) - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (permanent) - **Closing date:** 2026-08-27T22:59:00.000Z - **Posted:** 2026-08-20T13:41:05.259Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Gloucestershire/Gloucester/Gloucestershire_Hospitals_NHS_Foundation_Trust/Patient_Access_Team/Patient_Access_Team-v8239821 - **Application URL:** https://apps.trac.jobs/job-advert/8239821?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.gloshospitals.nhs.uk ## Job Content ### Job overview Are you interested helping support our services, engage with patients and improve patient experience? Would you like to have a real impact on patient experience and help elective care recovery following the delays caused by the COVID-19 pandemic? An opportunity has arisen for highly motivated, enthusiastic and empathic individuals to join our Customer Care Support Team an integral part of our Elective Care Hub. The role includes communication with patients and carers as well as developing analytical skills to help monitor our wait lists and contribute to ensuring the data we hold is accurate. ### Main duties of the job Our ambition to succeed with an elective recovery programme for our patients has now led to the development of the Customer Care Support Team which compliments our Elective Care Hub. The Customer Support Team provide a source of contact, reassurance and support to our patients and health care colleagues. Good communication skills to aid discussions with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high quality service for patients and clinicians. ### Detailed job description and main responsibilities The Customer Care Team forms part of our Elective Care Hub, a vital cog in our Patient Access Department. The Access Department validates patient pathways in line with access targets and helps maintain a clean, validated and prioritised elective waiting list. Confidential administrative support will be required to influence patient bookings to enable provision of patient care. The Customer Care Support Officers will act as a conduit between patients and services in progressing the treatment of patients and/or capturing plans/intentions. Knowledge of TrakCare would be an advantage and an understanding of the Referral to Treatment Standard but not essential as full training will be provided. Strong desire to help make a difference, be a point of contact for patients by being confident in receiving and making telephone calls with patients and colleagues a must! The hours in this role can vary and some Saturday and evening work will be required. The hours will not go above 37.5 per week so any time worked on a Saturday will be taken off in the week as required and allows for flexible working to aid work life balance. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Knowledge **Essential** - Demonstrable skills relating to excellent customer service - Ability to deliver on deadlines - Ability to problem solve ### Experience **Essential** - Excellent communication, interpersonal and organisational skills - Previous Clerical Experience - Competence in a wide range of IT systems, (ECDL or equivalent standard) - Understanding and respect of Data Protection policies. - Able to organise, prioritise and manage own workload without supervision ### Qualifications **Essential** - Minimum of 2 A Levels or equivalent and GCSE English and Maths at grade C or above. ## Documents - [why work for us - rewards and benefits (pdf, 3.7mb)](https://www.healthjobsuk.com/documents?edoc=2952) - [job description & person specification (pdf, 336.4kb)](https://www.healthjobsuk.com/documents?vdoc=10551624) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.