# ED Receptionist > NHS job listing from Job Clerk for University Hospitals of Leicester NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ed-receptionist/ab73b0cf-ec29-4733-b4d8-3034fef20bf5 - **Markdown:** https://www.jobclerk.com/job/ed-receptionist/ab73b0cf-ec29-4733-b4d8-3034fef20bf5.md ## Summary - **Status:** Live - **Employer:** University Hospitals of Leicester NHS Trust - **Location:** Leicester Royal Infirmary - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 Per annum - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week (Per annum) - **Closing date:** 2026-08-31T22:59:00.000Z - **Posted:** 2026-08-17T07:10:57.592Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Leicestershire/Leicester/University_Hospitals_Leicester_NHS_Trust/ESM/ESM-v8228634 - **Application URL:** https://apps.trac.jobs/job-advert/8228634?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.leicestershospitals.nhs.uk ## Job Content ### Job overview These are permanent posts and we are offering both full time and part time hours, you will be required to work over a 7 day rota, working both day and night shifts and are also required to work bank holidays. 365 days rotation. The Emergency reception areas cover Adults, Children's, Ambulance arrivals, MIAMI , MSDEC and DVT Clinic. This is a demanding area and is a challenging role but has a friendly working environment, and would suit an individual who would like a challenge. ### Main duties of the job We are currently recruiting for a dedicated and enthusiastic Receptionist with excellent communication skills and the ability to work effectively as part of a team. You will need to be flexible, enthusiastic, passionate about emergency care, and committed to improving service delivery. The ability to work in a fast-paced environment is essential. The role requires booking patients into the Emergency Department accurately and in accordance with established processes and procedures. The successful candidate will be the first point of contact for patients and their relatives and will therefore need to possess excellent customer service skills. You will also need the ability to work effectively as part of a multidisciplinary team, as well as on your own initiative. Strong communication skills, excellent organisational abilities, attention to detail, and accurate keyboard skills are essential. Also answering telephone and face-to-face enquiries, scanning patient records , and arriving patients at Clinics ensuring that the correct process is followed. ### Detailed job description and main responsibilities To work on any of the Emergency department reception desks providing cover on reception, receiving and directing patients, visitors and staff in a courteous manner To direct and redirect telephone calls in a polite friendly manner To capture patient demographics and any key information relating to their visit To liaise with other departments as required To support the department in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Experience of working in a busy high pressured environment - Experience of working with the general public **Desirable** - NHS administration experience - Previous experience of administration experience in a health care setting ### Training & Qualifications **Essential** - Good standard of written and spoken English - Basic computer skills **Desirable** - Relevant computer typing/ secretarial courses ### Equality, Diversity and Inclusion **Essential** - Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. - All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others ### Communication and relationship skills **Essential** - Ability to uphold confidentiality Able to communicate effectively - Must be able to use own initiative ### Other requirements specific to the role **Essential** - Must be able to work a flexible shift pattern to cover 24/7, 365 days a year ### Commitment to Trust Values and Behaviours **Essential** - Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours ## Documents - [employee benefits (pdf, 578.5kb)](https://www.healthjobsuk.com/documents?edoc=2350) - [n43_ed receptionist (pdf, 570.7kb)](https://www.healthjobsuk.com/documents?vdoc=10538126) - [understanding your right to work in the uk (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2349) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.