# ED Patient Flow Coordinator *Internal* > NHS job listing from Job Clerk for North Cumbria Integrated Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ed-patient-flow-coordinator-internal/0606cc5f-62bc-4122-8925-d8110a438ed2 - **Markdown:** https://www.jobclerk.com/job/ed-patient-flow-coordinator-internal/0606cc5f-62bc-4122-8925-d8110a438ed2.md ## Summary - **Status:** Live - **Employer:** North Cumbria Integrated Care NHS Foundation Trust - **Town:** Carlisle - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per Annum Pro Rata - **Contract type:** 9 months (Fixed term - 31-03-2027) - **Employment type:** Full time, Part time, 101.25 hours per week (Mid Shifts 10:00 - 22:30) - **Closing date:** 2026-07-02T23:59:00.000Z - **Posted:** 2026-06-18T15:42:28.146Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cumbria/Whitehaven/North_Cumbria_Integrated_Care_NHS_Foundation_Trust/WCH_AE/WCH_AE-v8019014 - **Application URL:** https://apps.trac.jobs/job-advert/8019014?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ncic.nhs.uk ## Job Content ### Job overview INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ED Patient Flow Coordinator Band 3, fixed term for 9 months You will join a team dedicated to the following: - Improve 4 hour performance - Monitor patient flow - Coordinate investigations, admissions, and discharges and assisting in the preparation for transfers to back of house wards and other hospitals. - Liaise with site team, bed managers, and specialty teams - Escalate delays early - Release NIC from administrative tasks ### Main duties of the job - To assist with the flow  throughout the Emergency Department. - Escalate delays to the Nurse/ Clinician in charge (NIC/ EPIC) - Identify all patients at 3 hours within A&E department, liaising with relevant staff to ensure a plan is in place to facilitate transfer / discharge from A&E to achieve 4 hour targets. - Early escalation of delays - Maintain awareness and implement escalation plan as required. - Ensure notes are copied and ready for transfer. - To facilitate transfers throughout the hospital - To facilitate transfers to other hospitals - Answering of telephone and relaying messages - To ensure correct data entry on symphony system. - Accurate breach recording - To work alongside nurse in charge to ensure smooth running of the department. - Communicate with the NIC/ EPIC, Clinicians, Site team, Specialities, radiology - Arrange transport - Assist with discharge planning from onset of admission, working with members of the multidisciplinary team to ensure timely and safe discharge. - Advise PTS / ambulance control of transport requirements or when problems arise with transport for discharges. ### Detailed job description and main responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).  Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date ## Job Details INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ED Patient Flow Coordinator Band 3, fixed term for 9 months You will join a team dedicated to the following: Improve 4 hour performance Monitor patient flow Coordinate investigations, admissions, and discharges and assisting in the preparation for transfers to back of house wards and other hospitals. Liaise with site team, bed managers, and specialty teams Escalate delays early Release NIC from administrative tasks ## Job Description To assist with the flow throughout the Emergency Department. Escalate delays to the Nurse/ Clinician in charge (NIC/ EPIC) Identify all patients at 3 hours within A&E department, liaising with relevant staff to ensure a plan is in place to facilitate transfer / discharge from A&E to achieve 4 hour targets. Early escalation of delays Maintain awareness and implement escalation plan as required. Ensure notes are copied and ready for transfer. To facilitate transfers throughout the hospital To facilitate transfers to other hospitals Answering of telephone and relaying messages To ensure correct data entry on symphony system. Accurate breach recording To work alongside nurse in charge to ensure smooth running of the department. Communicate with the NIC/ EPIC, Clinicians, Site team, Specialities, radiology Arrange transport Assist with discharge planning from onset of admission, working with members of the multidisciplinary team to ensure timely and safe discharge. Advise PTS / ambulance control of transport requirements or when problems arise with transport for discharges. ## Responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. CERTIFICATE OF SPONSORSHIP Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date ## Person Specification ### Qualifications **Essential** - GCSE English and maths or equivalent **Desirable** - Essential IT skills (EITS) or equivalent ### Other Requirements **Essential** - Positive approach to change - Flexibility - Willing to continue development of extended role. ### Skills and Aptitudes **Essential** - Good communication and interpersonal skills - Ability to work as a member of a team, without close supervision. - Ability to use initiative appropriately within a team. - Able to prioritise work to meet deadlines - Excellent organisational skills - - Ability to demonstrate the compassionate values and behaviours needed for dignified care **Desirable** - IT / keyboard skills. - Extended role skills including Recognising a patient who may require help/intervention. ### Knowledge and Experience **Essential** - Working with members of the general public. - Understanding of Performance metrics - Use of a computer. **Desirable** - NHS employment. - Work in a caring environment in health / social sector ## Documents - [a-26-8019014 ed patient flow coordinator b3 (pdf, 192.4kb)](https://www.healthjobsuk.com/documents?vdoc=10305303) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.