# ECC Administration Officer > NHS job listing from Job Clerk for Gateshead Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ecc-administration-officer/7a31daac-fcb2-44e5-ab4d-8bc0f9babebc - **Markdown:** https://www.jobclerk.com/job/ecc-administration-officer/7a31daac-fcb2-44e5-ab4d-8bc0f9babebc.md ## Summary - **Status:** Live - **Employer:** Gateshead Health NHS Foundation Trust - **Location:** Queen Elizabeth Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Salary:** £25272.00 - **Contract type:** Permanent: includes shifts over a 24/7 Basis - **Employment type:** Part time - 30 hours per week (24/7 service - shift patterns will be discussed at interview) - **Closing date:** 2026-09-17T22:59:00.000Z - **Posted:** 2026-09-03T11:11:58.895Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8204690 - **Application URL:** https://apps.trac.jobs/job-advert/8204690?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.qegateshead.nhs.uk ## Job Content ### Job overview To provide clerical support to Medical & Nursing staff within the Urgent and Emergency care service line within the medicine business unit. To undertake clerical duties at the direction of the admin team lead and service line managers including but not limited to booking in patients in a busy emergency care environment, dealing with sensitive medical records and interacting with visitors and relatives. ### Main duties of the job To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner. To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately on to the Trusts electronic computer systems. To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations This role will require cross site working between Queen Elizabeth Hospital and Blaydon UTC ### Detailed job description and main responsibilities Answering face to face enquiries from patients and clinical staff within the department Work as a team and autonomously delivering a comprehensive administration / clerical service to all areas within the Emergency Care Centre. To manage appointment systems, patient’s registration systems and all other service software. In addition, booking, rescheduling and cancelling patient clinic appointments Maintaining patient computer and paper records To offer flexibility around the working patterns to ensure adequate staffing levels during all service hours. As an Emergency Department post holders will be expected to work on a 24hr rota including weekends and Bank Holidays including Christmas and New Year. Liaising with internal and external agencies Ensuring Discharge Summaries are raised and sent out in a timely manner. Maintain the high standards of the Emergency Care Centre and all departments associated within it. Provide excellent customer services to all our patients and visitors to the service. Assist in the training and development of new staff. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Knowledge and skills **Essential** - Being able to prioritise workload and have exceptional organisational skills - Excellent conflict de-escalation and diffusing skills - Good communication/Interpersonal skills - Excellent IT Skills ### Qualification and experience **Essential** - GCSE English and Maths grade 9-4 (A*-C) or equivalent - Previous Admin/Clerical Experience - Good understanding of Information Governance & Confidentiality **Desirable** - Previous NHS clerical/admin experience - Previous knowledge of using Careflow and NHS IT systems - NVQ Level 2 in Business & Admin ## Documents - [ecc admin jd (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?vdoc=10511091) - [ecc admin ps (pdf, 288.4kb)](https://www.healthjobsuk.com/documents?vdoc=10511094) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.