# E&F Helpdesk Administrator

> NHS job listing from Job Clerk for Croydon Health Services NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/eandf-helpdesk-administrator/0c176ea4-766d-4b02-adb9-620e73d1262c
- **Markdown:** https://www.jobclerk.com/job/eandf-helpdesk-administrator/0c176ea4-766d-4b02-adb9-620e73d1262c.md

## Summary

- **Status:** Live
- **Employer:** Croydon Health Services NHS Trust
- **Location:** Croydon University Hospital NHS Trust
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 4
- **Salary:** £33,262 - £36,027 per annum inc HCAS (Outer)
- **Contract type:** 12 months (12 month fixed term)
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-08-28T22:59:00.000Z
- **Posted:** 2026-08-13T23:01:25.558Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Croydon/Croydon_Health_Services_NHS_Trust/Admin_Clerical/Admin_Clerical-v8158252
- **Application URL:** https://apps.trac.jobs/job-advert/8158252?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.croydonhealthservices.nhs.uk

## Job Content

### Job overview

The post holder will be a member of the Estates & Facilities Directorate and will provide professional service to all staff, contractors and visitors ensuring they are appropriately assisted whether via face to face, telephone or other method. The role will be to provide administrative support to E&F Managers, through undertaking the day to day management of staff accommodation, staff gym, ordering of goods and services through the eProcurement and e-financial systems, managing the day to day of jobs on Planet.

This is a pivotal role to ensure the smooth running of the essential administration and business support duties within E&F Directorate. Maintain a professional attitude and ensure the efficient running and co-ordination of the administrative functions being aware of the ever-changing environment of the department.

### Main duties of the job

Provide administrative and helpdesk support for the Estates & Facilities Directorate, act as first point of contact for staff, contractors, tenants, and external visitors. Manage maintenance requests through the Planet CAFM system, escalating outstanding issues when required.

Deliver professional helpdesk service by handling telephone, email, and online enquiries relating to maintenance, staff accommodation, staff gym membership, procurement, and general facilities matters. Maintain accurate records, update departmental KPIs and performance scorecards.

Support procurement and finance processes by raising orders, receipting goods and services, processing invoices, resolving payment queries, reconciling accounts, and maintaining departmental stock levels. Liaise regularly with Finance, Procurement, Estates teams, contractors, and external partners to ensure effective service delivery.

Administer staff accommodation services, including enquiries, room allocations, tenancy agreements, invoicing, inspections, maintenance coordination, contractor liaison, advertising vacancies, and ensuring compliance with relevant policies, legislation, data protection, and information governance requirements.

Manage day-to-day administration of the staff gym, including membership registrations, inductions, ordering supplies, and promoting facility usage.

Provide training and support for new staff and volunteers, undertake Health Roster and paycard administration.

### Detailed job description and main responsibilities

Please see job description and main responsibilities attached for full details of this role that is available.

## Person Specification

### Knowledge

**Essential**

- Microsoft packages inc word and excel plus MS Teams

**Desirable**

- Planet FM/CAAFM

### Experience

**Essential**

- Administrative experience
- Accommodation/leasing knowledge

**Desirable**

- NHS Experience

### Qualifications

**Essential**

- GCSE/NVQ Qualification

**Desirable**

- proof of further learning in field

## Documents

- [chs accomodation (pdf, 676.5kb)](https://www.healthjobsuk.com/documents?edoc=1725)
- [croydon trust values (pdf, 324.9kb)](https://www.healthjobsuk.com/documents?edoc=2317)
- [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2414)
- [chs dbs policy statement (pdf, 53.0kb)](https://www.healthjobsuk.com/documents?edoc=972)
- [onboarding roadmap (chs) (pdf, 92.7kb)](https://www.healthjobsuk.com/documents?ddoc=2449)
- [map of croydon university hospital (pdf, 95.6kb)](https://www.healthjobsuk.com/documents?edoc=974)
- [estates & facilities administrator (pdf, 407.1kb)](https://www.healthjobsuk.com/documents?vdoc=10459294)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.