# Duty Coordinator - Crisis Service > NHS job listing from Job Clerk for Tees, Esk and Wear Valleys NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/duty-coordinator-crisis-service/4e6842d5-0428-41df-af19-33b5f6c0591f - **Markdown:** https://www.jobclerk.com/job/duty-coordinator-crisis-service/4e6842d5-0428-41df-af19-33b5f6c0591f.md ## Summary - **Status:** Live - **Employer:** Tees, Esk and Wear Valleys NHS Foundation Trust - **Town:** Darlington - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (12 hr shifts including days and nights) - **Closing date:** 2026-06-15T23:59:00.000Z - **Posted:** 2026-06-01T11:13:33.131Z - **Source information URL:** https://www.healthjobsuk.com/job/Darlington/Tees_Esk_Wear_Valleys_NHS_Trust/Urgent_Care/Urgent_Care-v8048293 - **Application URL:** https://apps.trac.jobs/job-advert/8048293?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.tewv.nhs.uk ## Job Content ### Job overview Come and join us! Are you a qualified practitioner with experience of mental health urgent care and are interested in quality improvement and supporting staff. If so, the role of Duty Coordinator could be for you. This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa ### Main duties of the job The role of Duty Coordinator will be based within the 111(2) Service providing duty coordination to the Crisis urgent care teams across the Durham Tees Valley area. The role will be to offer clinical support and coordination of workload across the services, supporting and inducting staff in processes and practice within the service, offering clinical and management supervision to the team, develop close working relationships with key stakeholders such as NEAS, monitoring of the KPI’s for the service and the implementation of quality assurance measures within the organisation  Your role will be to support the staff within the team with complex calls and challenging, rapidly changing situations. You will work as part of a team of people who have a passion for helping those in crisis, where no two days are the same. Professional registration within Mental health, social care or an Allied Professional registration with mental health experience is essential and experience within an urgent mental health care setting is desirable. Full training and induction in the role will be provided. ### Detailed job description and main responsibilities Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. ## Job Details Come and join us! Are you a qualified practitioner with experience of mental health urgent care and are interested in quality improvement and supporting staff. If so, the role of Duty Coordinator could be for you. This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa ## Job Description The role of Duty Coordinator will be based within the 111(2) Service providing duty coordination to the Crisis urgent care teams across the Durham Tees Valley area. The role will be to offer clinical support and coordination of workload across the services, supporting and inducting staff in processes and practice within the service, offering clinical and management supervision to the team, develop close working relationships with key stakeholders such as NEAS, monitoring of the KPI’s for the service and the implementation of quality assurance measures within the organisation Your role will be to support the staff within the team with complex calls and challenging, rapidly changing situations. You will work as part of a team of people who have a passion for helping those in crisis, where no two days are the same. Professional registration within Mental health, social care or an Allied Professional registration with mental health experience is essential and experience within an urgent mental health care setting is desirable. Full training and induction in the role will be provided. ## Responsibilities Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. ## Person Specification ### Leadership **Essential** - Leadership **Desirable** - Ability to problem solve and provide clinical leadership ### Qualifications **Essential** - Current professional registration with Nursing & Midwifery Council (RMNH/RNLD/RNC-CAMHS only), The Health and Care professionals’ council - HCPC (OT/Paramedics) or Social Work England registration (Social worker) - Post Grad Diploma willing to work towards and achieve within 2 years - Recognised Practice Supervisor and or Practice Assessor, clinical educator or equivalent. Must be achieved within 6 months **Desirable** - Leadership or management qualification - Post-graduate qualification in a relevant area ### Knowledge and Experience **Essential** - Minimum of 2 years clinical experience at band 6 (or equivalent of Band 6) or above working with people with mental ill health, Autism, or Learning Disability in a care environment. - Understanding of relevant legislation (e.g. Mental Health Act, Mental Capacity Act). - Clinical Risk Assessment and Management and its application in practice. - Detailed understanding of Safeguarding and its application in practice. - Demonstrable knowledge to post-graduate level of evidence-based practice in caring for patients in the designated field. - Evidence of Continuing Professional Development - Clinical Supervisor **Desirable** - Experience of working in an Urgent care setting and have an understanding of acute mental illness ## Documents - [our journey to change (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=2498) - [mindful employer recruitment (pdf, 93.4kb)](https://www.healthjobsuk.com/documents?edoc=1595) - [probationary period procedure (pdf, 244.1kb)](https://www.healthjobsuk.com/documents?edoc=1903) - [job description and person specification (pdf, 337.2kb)](https://www.healthjobsuk.com/documents?vdoc=10337334) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.