# Domestic Helpdesk Operator > NHS job listing from Job Clerk for Northern Care Alliance NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/domestic-helpdesk-operator/ae04d323-60b5-4869-a69c-f825413fbdb8 - **Markdown:** https://www.jobclerk.com/job/domestic-helpdesk-operator/ae04d323-60b5-4869-a69c-f825413fbdb8.md ## Summary - **Status:** Live - **Employer:** Northern Care Alliance NHS Foundation Trust - **Town:** Salford - **Region:** North West - **Country:** England - **Profession:** Estates and facilities - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pro rata, per annum - **Contract type:** Permanent - **Employment type:** Part time - 15 hours per week (Monday - Friday - 17:00 - 20:00 - 15hrs) - **Closing date:** 2026-06-01T23:59:00.000Z - **Posted:** 2026-05-22T12:32:00.869Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Oldham/Northern_Care_Alliance_NHS_Foundation_Trust/Helpdesk_operator/Helpdesk_operator-v7990463 - **Application URL:** https://apps.trac.jobs/job-advert/7990463?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.northerncarealliance.nhs.uk ## Job Content ### Job overview We are looking to recruit a hardworking, enthusiastic individual to join our Domestic Services Team located at Royal Oldham Hospital We are recruiting for 15hrs (Monday - Friday - 17.00 - 20:00) The successful post holder will be part of a team working within our Estates & Facilities department, offering a high quality, flexible and customer focused service. The  Domestic Services Helpdesk Operator is an important member of the team who helps provide a range of duties across the hospital in a professional manner. ### Main duties of the job - Your main duties will be to operate the Trust wide Domestic Helpdesk, - You will also be required to provide secretarial service to Domestic Operations Managers including undertaking all general clerical duties within the department, including word processing of correspondence, reports, forms etc. - Ensure all staff are invited to attend mandatory training, keeping        records, and formulating databases/spreadsheets using Microsoft Access/Excel - Dealing with telephone enquiries from internal staff, outside agencies and members of the public. - If you are interested in working for a Trust who believes in investing in their staff and you are passionate about delivering high quality service, we would love to meet you. - We take great pride in our staff and we believe that investing in 'You' is key in our ability to deliver high quality service. Here at the Northern Care Alliance, we have a strong focus on quality right across the organization and we are looking for an Domestic Services helpdesk Operator who wants to fulfil our vision of delivering first class care driven by our values: - Annual personal development review to support career aspirations. A number of NHS discounts across retail, leisure and travel. - A motivating workplace environment - Generous holiday entitlements and pension benefits ### Detailed job description and main responsibilities - read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk ## Job Details We are looking to recruit a hardworking, enthusiastic individual to join our Domestic Services Team located at Royal Oldham Hospital We are recruiting for 15hrs (Monday - Friday - 17.00 - 20:00) The successful post holder will be part of a team working within our Estates & Facilities department, offering a high quality, flexible and customer focused service. The  Domestic Services Helpdesk Operator is an important member of the team who helps provide a range of duties across the hospital in a professional manner. ## Responsibilities o read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk ## Person Specification ### Skills **Desirable** - Can demonstrate good levels of computer literacy ### Knowledge **Essential** - Demonstrate an understanding of the Helpdesk / Administrator role within a healthcare setting **Desirable** - Demonstrates knowledge of infection control, Health and Safety and COSHH policies ### Experience **Desirable** - Previous Domestic Experience with the hospital /care setting - Experience working in a Office environment or Administration experience ### Qualifications **Essential** - Level 1 functional skills in English, Maths and IT **Desirable** - NVQ Level 1 in cleaning or equivalent ## Documents - [job description (pdf, 288.6kb)](https://www.healthjobsuk.com/documents?vdoc=10274913) - [functional requirements (pdf, 120.7kb)](https://www.healthjobsuk.com/documents?vdoc=10274915) - [candidate information pack (pdf, 840.3kb)](https://www.healthjobsuk.com/documents?edoc=3016) - [sponsorship & evisa information (pdf, 141.8kb)](https://www.healthjobsuk.com/documents?edoc=2708) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.