# Dispensary Assistant/ Receptionist > NHS job listing from Job Clerk for The Newcastle upon Tyne Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/dispensary-assistant-receptionist/af97d94a-cbd3-42b9-8e95-13f047064cb1 - **Markdown:** https://www.jobclerk.com/job/dispensary-assistant-receptionist/af97d94a-cbd3-42b9-8e95-13f047064cb1.md ## Summary - **Status:** Live - **Employer:** The Newcastle upon Tyne Hospitals NHS Foundation Trust - **Town:** Newcastle Upon Tyne - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Friday to Tuesday) - **Closing date:** 2026-06-14T23:59:00.000Z - **Posted:** 2026-06-05T08:12:56.267Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Freeman_Hospital/The_Newcastle_upon_Tyne_Hospitals_NHS_Foundation_Trust/FH_Pharmacy/FH_Pharmacy-v8061018 - **Application URL:** https://apps.trac.jobs/job-advert/8061018?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.newcastle-hospitals.org.uk ## Job Content ### Job overview Newcastle Upon Tyne Hospitals NHS Foundation Trust is looking to recruit an enthusiastic, motivated individual to join our fast paced in-patient pharmacy department as a Dispensary Assistant/Receptionist. We are a busy pharmacy department offering a diverse and complex range of functions and activities including; Dispensary, ward based and clinical activities, logistics, stores and procurement, clinical trials, aseptic preparation and medicines information. We have an automated robotic dispensing and stock supply system. - Interview Date: 2 July 2026 - 37 hours 30 minutes/week - You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE ### Main duties of the job Key to the Receptionist’s role is the organisation of work as it comes into the dispensary, ensuring prescriptions and orders enter the correct workflow stream allowing prioritisation of the workload. The Receptionist will also be responsible for the accurate input of discharge prescription information onto the prescription tracking system and for the filtering of prescriptions and orders into the correct workflow stream for dispensing by our team of dispensing assistants. If you have experience of working in a busy customer/client focused environment, can remain calm under pressure, have the ability to respond and adapt quickly to changing circumstances and are a good team player this role could be for you. Whilst experience of working in a pharmacy environment would be advantageous it is not essential as full training will be given. To discuss this post further or to arrange an informal visit please contact Tracy Bracken / Pippa Rodwell ### Detailed job description and main responsibilities - Undertake reception duties at the staff hatch - Answer the dispensary telephone - Ensure inpatient and outpatient prescriptions are entered on the prescription tracking system - Provide appropriate support as required to dispensary staff - To assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Dispensary Manager - Participate in daily stock checks - Checks off orders received into the dispensary in accordance with procedure ## Job Details Newcastle Upon Tyne Hospitals NHS Foundation Trust is looking to recruit an enthusiastic, motivated individual to join our fast paced in-patient pharmacy department as a Dispensary Assistant/Receptionist. We are a busy pharmacy department offering a diverse and complex range of functions and activities including; Dispensary, ward based and clinical activities, logistics, stores and procurement, clinical trials, aseptic preparation and medicines information. We have an automated robotic dispensing and stock supply system. Interview Date: 2 July 2026 37 hours 30 minutes/week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE ## Job Description Key to the Receptionist’s role is the organisation of work as it comes into the dispensary, ensuring prescriptions and orders enter the correct workflow stream allowing prioritisation of the workload. The Receptionist will also be responsible for the accurate input of discharge prescription information onto the prescription tracking system and for the filtering of prescriptions and orders into the correct workflow stream for dispensing by our team of dispensing assistants. If you have experience of working in a busy customer/client focused environment, can remain calm under pressure, have the ability to respond and adapt quickly to changing circumstances and are a good team player this role could be for you. Whilst experience of working in a pharmacy environment would be advantageous it is not essential as full training will be given. To discuss this post further or to arrange an informal visit please contact Tracy Bracken / Pippa Rodwell ## Responsibilities Undertake reception duties at the staff hatch Answer the dispensary telephone Ensure inpatient and outpatient prescriptions are entered on the prescription tracking system Provide appropriate support as required to dispensary staff To assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Dispensary Manager Participate in daily stock checks Checks off orders received into the dispensary in accordance with procedure ## Person Specification ### SKILLS **Essential** - Demonstrate good oral / written communication - Ability to accurately record and relay messages to the appropriate individual in a busy environment - Good computer skills - Excellent customer care skills - Excellent telephone manner **Desirable** - Good listening skills - Ability to work to a Standard Operating Procedure or protocol - Ability to follow verbal instructions ### KNOWLEDGE **Essential** - Knowledge of Health and Safety and hygiene in the work place. **Desirable** - Knowledge of pharmacy stock control systems - Knowledge of drug names and terminology - Knowledge of COSHH regulations - Knowledge of Standard Operating Procedures ### EXPERIENCE **Essential** - Experience of working in a customer/client focused environment **Desirable** - Pharmacy experience gained in a hospital or community setting - Experience of stock control and stock management ### QUALIFICATIONS **Essential** - Good basic education (e.g. GCSEs or equivalent qualifications / experience **Desirable** - Evidence of achievement at CSE or GCSE in Maths and English - NVQ 2 in pharmacy services and the approved underpinning knowledge ## Documents - [jd&ps (pdf, 148.0kb)](https://www.healthjobsuk.com/documents?vdoc=10351305) - [newcastle staff benefits (pdf, 274.4kb)](https://www.healthjobsuk.com/documents?edoc=2721) - [behaviour and civility charter (pdf, 93.8kb)](https://www.healthjobsuk.com/documents?edoc=2922) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.