# Dispatch Co-ordinator

> NHS job listing from Job Clerk for Mersey and West Lancashire Teaching Hospitals NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/dispatch-co-ordinator/d1966208-8c9c-4210-8b56-45ad8fc697f4
- **Markdown:** https://www.jobclerk.com/job/dispatch-co-ordinator/d1966208-8c9c-4210-8b56-45ad8fc697f4.md

## Summary

- **Status:** Live
- **Employer:** Mersey and West Lancashire Teaching Hospitals NHS Trust
- **Town:** Prescot
- **Region:** North West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum, pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 15 hours per week
- **Closing date:** 2026-07-16T23:59:00.000Z
- **Posted:** 2026-07-09T11:33:18.394Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/St_Helens/Mersey_West_Lancashire_Teaching_Hospitals_NHS_Trust/Dispatch/Dispatch-v8080824
- **Application URL:** https://apps.trac.jobs/job-advert/8080824?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.sthk.nhs.uk

## Job Content

### Job overview

Permanent - Part Time Hours (15 hours)

The Surgical Care Group is looking for an enthusiastic and self-motivated dispatch co-ordinator to provide an efficient service ensuring that all Pre-operative assessment, GP and Joint, Colorectal and Gynaecology school letters are quality checked and sent out in a timely manner. Accurate recording of incoming post. To carry out clerical duties within the Department, call centre cover as needed and completion of telephone reminder service in accordance with the relevant Mersey West Lancashire Teaching Hospitals Trust’s Policies and Procedures.

Please note the JD and PS are subject to change under AfC review

### Main duties of the job

This demanding role will require excellent time management and organisational skills.  The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.

The post holder should be proficient in the use of Microsoft Office packages.  Ability to use a range of computer systems to collate information and escalate potential problem areas.  Training will be given where necessary for internal IT systems.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

### Detailed job description and main responsibilities

Please see Job Description and Person Specification attached.

Advertising Date: 9th July 2026

Closing Date: 16th July 2026

Shortlisting Date: 17th July 2026

Proposed Interview date: 21st July 2026 (TBC)

Please note this vacancy may close early if a high number of applications is reached

## Person Specification

### Other

**Essential**

- Excellent team player
- Confident and sympathetic when dealing with patients/staff

**Desirable**

- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

### Skills

**Essential**

- Self-motivated and ability to work using own initiative with limited supervision
- Able to use own initiative and respond to new challenges, knowing when to escalate
- Ability to organise/manage/prioritise own work schedule
- Excellent communication and customer care skills
- Ability to accurately maintain computerised and manual documentation systems
- Able to promote good working relationships amongst team and colleagues
- Ability to assist in the mentoring and training of new staff

**Desirable**

- Excellent interpersonal and influencing skills
- Good understanding of Trust internal policies as appropriate

### Knowledge

**Essential**

- Excellent IT skills with knowledge and experience of Microsoft Office
- Previous experience of working within a clerical environment
- Able to deal with the public in person and via telephone

**Desirable**

- Previous NHS experience
- Knowledge of medical terminology

### Qualifications

**Essential**

- Educated to GCSE level for English and Maths or equivalent experience
- NVQ in Business Administration Level 3 or equivalent knowledge through formal training or experience
- Word processing skills

## Documents

- [jd (pdf, 480.6kb)](https://www.healthjobsuk.com/documents?vdoc=10372984)
- [ps (pdf, 488.6kb)](https://www.healthjobsuk.com/documents?vdoc=10372985)
- [risk id (pdf, 392.6kb)](https://www.healthjobsuk.com/documents?vdoc=10372989)
- [staff benefits at mwl (pdf, 5.6mb)](https://www.healthjobsuk.com/documents?edoc=2916)
- [mwl recruitment journey (pdf, 884.1kb)](https://www.healthjobsuk.com/documents?edoc=2902)
- [important information for candidates (pdf, 128.6kb)](https://www.healthjobsuk.com/documents?edoc=663)
- [helpful tips to complete your application form (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2901)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.