# Directorate Operations Manager (DOM) - Care Group D > NHS job listing from Job Clerk for Norfolk and Norwich University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/directorate-operations-manager-dom-care-group-d/7bc892cf-2363-43f5-a440-995204223ea4 - **Markdown:** https://www.jobclerk.com/job/directorate-operations-manager-dom-care-group-d/7bc892cf-2363-43f5-a440-995204223ea4.md ## Summary - **Status:** Live - **Employer:** Norfolk and Norwich University Hospitals NHS Foundation Trust - **Town:** Norwich - **Region:** East of England - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 per annum, pro rata - **Contract type:** Fixed term: 6 months (Secondment Opportunity) - **Employment type:** Part time, Flexible working, 30 hours per week - **Closing date:** 2026-06-28T23:59:00.000Z - **Posted:** 2026-06-18T12:04:02.662Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/Norfolk_Norwich_University_Hospitals_NHS_Foundation_Trust/Maternity_paediatrics/Maternity_paediatrics-v8094358 - **Application URL:** https://apps.trac.jobs/job-advert/8094358?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nnuh.nhs.uk ## Job Content ### Job overview We are seeking an experienced, dynamic, and highly motivated Directorate Operational Manager to join our team on a fixed-term basis. This is an exciting opportunity for an operational leader with a strong track record of delivering high-quality, patient-centred services within a complex healthcare environment. The successful candidate will work closely with clinical and corporate colleagues to provide effective operational leadership across the Directorate, ensuring performance, quality, workforce, and financial targets are achieved. You will play a key role in service improvement, transformation initiatives, and supporting teams to deliver safe, efficient, and compassionate care. **6 Month Fixed Term/Secondment Opportunity** We are looking for an individual with excellent communication and leadership skills, the ability to manage competing priorities, and a collaborative approach to problem-solving. Experience within NHS operational management and a passion for continuous improvement are essential. If you are an enthusiastic and resilient leader looking to make a meaningful impact within the NHS, we would welcome your application. ### Main duties of the job The Directorate Operations Manager (DOM) is responsible for the day-to-day operational leadership and performance management of designated clinical services within the Directorate. Working as part of the Service Triumvirate and alongside the Senior Operations Manager, the post holder will ensure the delivery of safe, effective, high-quality, and patient-centred services across all sites. ### Detailed job description and main responsibilities Key responsibilities include: - Leading operational service delivery to achieve key NHS performance standards, including waiting times, patient flow, access targets, quality indicators, and financial objectives. - Managing and supporting administrative and operational teams to deliver efficient and effective services. - Driving service improvement, transformation, and productivity initiatives using national best practice, GIRFT recommendations, and quality improvement methodologies. - Supporting business planning, workforce planning, budget management, and cost improvement programmes within the Directorate. - Monitoring operational performance data and implementing recovery plans where required. - Ensuring compliance with governance, risk management, patient safety, and CQC standards. - Working collaboratively with clinicians, nursing teams, corporate departments, and external partners to support strategic and operational objectives. - Leading and supporting change management programmes and service redesign initiatives. - Managing staff performance, engagement, wellbeing, and development through visible and values-led leadership. - Responding to complaints, incidents, and operational challenges in a proactive and solution-focused manner. - Deputising for the Senior Operations Manager as required. The post holder will play a pivotal role in promoting a culture of continuous improvement, accountability, collaboration, and compassionate leadership in line with the Trust’s PRIDE values. Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification. If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported. ## Job Details We are seeking an experienced, dynamic, and highly motivated Directorate Operational Manager to join our team on a fixed-term basis. This is an exciting opportunity for an operational leader with a strong track record of delivering high-quality, patient-centred services within a complex healthcare environment. The successful candidate will work closely with clinical and corporate colleagues to provide effective operational leadership across the Directorate, ensuring performance, quality, workforce, and financial targets are achieved. You will play a key role in service improvement, transformation initiatives, and supporting teams to deliver safe, efficient, and compassionate care. **6 Month Fixed Term/Secondment Opportunity** We are looking for an individual with excellent communication and leadership skills, the ability to manage competing priorities, and a collaborative approach to problem-solving. Experience within NHS operational management and a passion for continuous improvement are essential. If you are an enthusiastic and resilient leader looking to make a meaningful impact within the NHS, we would welcome your application. ## Job Description The Directorate Operations Manager (DOM) is responsible for the day-to-day operational leadership and performance management of designated clinical services within the Directorate. Working as part of the Service Triumvirate and alongside the Senior Operations Manager, the post holder will ensure the delivery of safe, effective, high-quality, and patient-centred services across all sites. ## Responsibilities Key responsibilities include: Leading operational service delivery to achieve key NHS performance standards, including waiting times, patient flow, access targets, quality indicators, and financial objectives. Managing and supporting administrative and operational teams to deliver efficient and effective services. Driving service improvement, transformation, and productivity initiatives using national best practice, GIRFT recommendations, and quality improvement methodologies. Supporting business planning, workforce planning, budget management, and cost improvement programmes within the Directorate. Monitoring operational performance data and implementing recovery plans where required. Ensuring compliance with governance, risk management, patient safety, and CQC standards. Working collaboratively with clinicians, nursing teams, corporate departments, and external partners to support strategic and operational objectives. Leading and supporting change management programmes and service redesign initiatives. Managing staff performance, engagement, wellbeing, and development through visible and values-led leadership. Responding to complaints, incidents, and operational challenges in a proactive and solution-focused manner. Deputising for the Senior Operations Manager as required. The post holder will play a pivotal role in promoting a culture of continuous improvement, accountability, collaboration, and compassionate leadership in line with the Trust’s PRIDE values. Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification. If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported. ## Person Specification ### Skills **Essential** - Strong relationship development and leadership skills with senior management, peers and direct reports ### Experience **Essential** - Track record of delivering targets and successful service change ### Qualifications **Essential** - Degree level or equivalent management experience. ### Attitude and Aptitude **Essential** - Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence - Demonstrates understanding and commitment to Equality, Diversity and Inclusion ## Documents - [useful links (pdf, 184.6kb)](https://www.healthjobsuk.com/documents?edoc=2809) - [staff benefits (pdf, 674.5kb)](https://www.healthjobsuk.com/documents?edoc=901) - [job description (pdf, 284.5kb)](https://www.healthjobsuk.com/documents?vdoc=10387901) - [our nnuh lgbt+ staff network (pdf, 675.0kb)](https://www.healthjobsuk.com/documents?edoc=2367) - [our nnuh women's staff network (pdf, 103.1kb)](https://www.healthjobsuk.com/documents?edoc=2473) - [our nnuh together staff network (pdf, 370.4kb)](https://www.healthjobsuk.com/documents?edoc=2166) - [our nnuh diverse ability staff network (pdf, 607.0kb)](https://www.healthjobsuk.com/documents?edoc=2424) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.