# Digital Service Desk Technician > NHS job listing from Job Clerk for Ashford and St. Peter's Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/digital-service-desk-technician/36cc5c64-4843-48b1-a171-178a93539b05 - **Markdown:** https://www.jobclerk.com/job/digital-service-desk-technician/36cc5c64-4843-48b1-a171-178a93539b05.md ## Summary - **Status:** Live - **Employer:** Ashford and St. Peter's Hospitals NHS Foundation Trust - **Location:** St Peter's Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £29,812 - £32,715 pa, inc. HCAS - **Contract type:** Permanent: 5 days per week, standard shift pattern, working across multiple sites, on site presence required - **Employment type:** Full time - 37.5 hours per week (5 days per week, standard shift pattern, working across multiple sites) - **Closing date:** 2026-08-27T22:59:00.000Z - **Posted:** 2026-08-17T09:00:42.957Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Surrey/Chertsey/Ashford_St_Peters_Hospitals_NHS_Foundation_Trust/Digital_Services/Digital_Services-v8202172 - **Application URL:** https://apps.trac.jobs/job-advert/8202172?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ashfordstpeters.nhs.uk ## Job Content ### Job overview Ashford and St Peters Hospitals NHS Foundation Trust (ASPH) are looking to recruit a new Digital Service Desk Technician to our proactive team. We provide a supportive environment which encourages self-development and allows staff to set time aside for further education. We encourage our Service Desk Technicians to work closely with the senior engineering teams to gain valuable experience and to be vocal with their ideas ### Main duties of the job Using the information provided by users (which may be sketchy and incomplete) either by self-logged tickets, telephone or in person, the post holder will use their knowledge and judgement to decide the best course of action for supporting the user. This could be by resolving the issue immediately or escalating the issue with senior staff and/or national helpdesk systems/3rd party suppliers. The range of issues dealt with includes - application problems - hardware faults - network issues - lack of user understanding - software errors - training needs, and IT related advice requests - RA support The candidate will be expected to develop the skills to resolve a growing proportion of calls themselves, either by talking the user through the procedure, or by using Remote Control software to access the user’s device directly. ### Detailed job description and main responsibilities The Digital Service Desk Technician provides the first point of contact for users experiencing difficulties with IT systems and services. The successful applicant will deliver high quality telephone and face-to-face IT support to Trust staff of all levels. Good written and verbal communication skills are essential, as is the ability to speak to staff about potentially complex IT issues in plain English. The candidate must be organised, calm and courteous in all situations. The candidate must be a good team player and show a willingness to learn and develop additional skills. A working knowledge of Microsoft Windows 10/11, iOS and Microsoft Office (standard and 365) suites is required and Ra support. The successful applicant will be employed as part of a team of support staff responsible for delivering a high quality, professional front line service. The ASPH IT Department supports over 4,000 staff spread across two main sites and a further 2 community sites. We have a range of devices such as traditional desktops and laptops, plus a growing inventory of tablet and smart phone devices (mainly iOS). ASPH is a supportive and inclusive organisation, we offer opportunities for learning & development, a well-being centre, access to the NHS pension scheme, work perks, NHS discounts, opportunities for flexible working and on-site childcare provision (nursery). ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Confident and personable telephone manner - Good analysis and problem solving skills - Ability to work under pressure and concentrate for long periods of time - Ability to communicate technical issues effectively and concisely to non-technical staff **Desirable** - Ability to delegate duties to temporary work experience staff ### Knowledge **Essential** - Good understanding of Active Directory - Good practical experience of Microsoft Windows 10 and 11, Microsoft 365 **Desirable** - Reasonable understanding of database principles, with a view to data input and manipulation. ### Experience **Essential** - Experience of dealing with enquiries and investigating solutions in a modern IT environment. - Experience in the delivery of customer service both face to face and remotely. - Experience of working in team environments. **Desirable** - Previous telephone support experience in a first line role. - Some exposure to TCP/IP networking support. - Previous experience of Service Desk and service management tools. - Previous experience of testing and/or training IT systems ### Qualifications & Further Training **Essential** - Educated to at least HNC level, or equivalent qualifications or workplace experience **Desirable** - Working towards additional recognised IT qualifications such as MCSE (Microsoft Certified Systems Engineer) CompTIA A+, BTEC National Certificate and Diploma IT Practitioners, City & Guilds (E-Quals) IT Practitioners Certificate and Advanced Diploma (7266), or OCR (iPRO) Certificate for IT Practitioners. - ITIL (Information Technology Infrastructure Library) qualifications or experience, or similar service management standards ## Documents - [job description & personal specification 323-ac6525-sk (pdf, 692.4kb)](https://www.healthjobsuk.com/documents?vdoc=10508241) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.