# Dermatology Outpatient Clinic Coordinator > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/dermatology-outpatient-clinic-coordinator/5bae0d40-77b2-4616-95f8-19d59c1857d5 - **Markdown:** https://www.jobclerk.com/job/dermatology-outpatient-clinic-coordinator/5bae0d40-77b2-4616-95f8-19d59c1857d5.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Location:** Bristol Royal Infirmary - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa - **Contract type:** 12 months (Fixed Term secondment cover) - **Employment type:** Full time - 37.5 hours per week (Monday - Friday 8:30am till 4:30pm) - **Closing date:** 2026-09-06T22:59:00.000Z - **Posted:** 2026-08-21T09:40:46.435Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/Dermatology/Dermatology-v8246296 - **Application URL:** https://apps.trac.jobs/job-advert/8246296?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview This is an opportunity for an enthusiastic, flexible and hard working individual to join the Dermatology Outpatients team at Bristol Royal Infirmary UHBW. The successful applicant will be working within our Outpatients Clinic Coordinator Team. The post holder will ensure all patients have appointments in a timely and efficient manner, and will be a point of contact for patients and staff for queries relating to a patients first appointment within the Dermatology department. They will manage bookings via our referral system, and in charge of referrals when directing a patients pathway. This post holder will be a key part of the team, focusing on delivering quality patient care. *Please be aware we may close this advert early due to high volumes of applications - thank you* ### Main duties of the job Communication: - To support the triaging of referrals by liaising with key clinical staff - Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders - To act as a point of contact for queries from clinical and non-clinical staff - Liaise with clinical and non-clinical teams across the Trust via telephone and email - Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate - Communicate changes to clinics and appointments to patients as instructed, often at short notice. Patient Care: - To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: - Implement the policy for patients who do not attend (DNA) their appointment - To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager - Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots - Attend appropriate meetings as required by the role’s line manager ### Detailed job description and main responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills and Abilities **Essential** - Effective and polite manner when dealing with people, both face to face and on the phone - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy - Ability to work effectively in a busy team, adjust to change and motivate others - Ability to work on your own, using your own initiative, if required - Confidence to handle difficult conversations with patients, relatives and carers - Effective organisational skills - Good IT skills including Microsoft packages - Attention to detail **Desirable** - Working knowledge of outpatient policies and procedures ### Knowledge and Experience **Essential** - Clerical/administrative experience, including filing and/or reception - Experience of dealing with the public, both on the telephone and in person **Desirable** - Previous NHS experience - Experience of using a Patient Administration System ### Qualifications and Training **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths - Business and Administration Level 3 NVQ or equivalent experience ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) - [b3 clinic coord op new jd jul 26 (pdf, 896.5kb)](https://www.healthjobsuk.com/documents?vdoc=10557921) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.